Audi West Palm Beach - Service Center

Service advisor Jennifer Rodriguez went above and beyond to meet my expectations. Truly exceptional! Best service I have ever experienced in South Florida in years to meet my expectations. Truly exceptional! Best service I have ever experienced in South Florida in years More

Audi Braman One of the best service experiences I have ever had. Excellent choice of appointment times. Good loaner. Done ON TIME. Remarkably better than Braman BMW that is only a few blocks down the ever had. Excellent choice of appointment times. Good loaner. Done ON TIME. Remarkably better than Braman BMW that is only a few blocks down the street. More

Very professional. Service technician one of the best. Greeted me at service door. Service was accomplished within designated time frame. Explanation of charges was understandable. Greeted me at service door. Service was accomplished within designated time frame. Explanation of charges was understandable. More

Not all service advisors know what they talking. Felt push to get me out. Not interested in addressing my concerns. I wish I could use prior advisors. Was not allowed to select which advisor to work with push to get me out. Not interested in addressing my concerns. I wish I could use prior advisors. Was not allowed to select which advisor to work with when I setup my appointment More

Great drop off and pickup service offered. I needed a 30,000 mile service and they picked up at work at 10 and car was back at 2:30. Great stuff! 30,000 mile service and they picked up at work at 10 and car was back at 2:30. Great stuff! More

Let me start by saying I love my Audi Q5. However the cost of service at this dealership is outrageously high. I was charged $629 for labor for a 20000 mile service which could not have taken more than cost of service at this dealership is outrageously high. I was charged $629 for labor for a 20000 mile service which could not have taken more than 4 hours to complete. My car was picked up at 9:30 and I was called at 2:30 to inform me that the service was complete. In addition they sold me a wheel alignment service for which I was charged $390, which also is much higher than the going rate. Before this service experience I was prepared to get another Audi Q5 when my lease was up, but now I’m having second thoughts. After my car was returned and I saw the detailed breakdown of the charges as well as a charge for gas I called my service advisor and left a message expecting a call back, but it’s now 2 days later and he hasn’t returned my call. More

Could not fix my squealing steering wheel after more than a handful of visits. They claimed to have changed the entire steering system but NO success. This is surely a manufacturing DEFAULT. a handful of visits. They claimed to have changed the entire steering system but NO success. This is surely a manufacturing DEFAULT. More

Audi West Palm Beach always takes great care of me regardless of the situation. Dustin is great, Jen Rodriguez helped as well. Service staff always available regardless of the situation. Dustin is great, Jen Rodriguez helped as well. Service staff always available More

Always extremely pleased with Adam‘s help and service. Adam gives me 150% perfect service at all times. Audi’s service department is always clean pleasant nice friendly and helpful. Adam gives me 150% perfect service at all times. Audi’s service department is always clean pleasant nice friendly and helpful. More

WORST SERVICE DEPARTMENT EVER! If i can give a minus on this review i would do -5 stars. What i experienced during my warranty process with this dealer is HORRIBLE. I was left car l If i can give a minus on this review i would do -5 stars. What i experienced during my warranty process with this dealer is HORRIBLE. I was left car less for 11 days and not a single loaner during the process. Another service advisor in front of me was criticizing my car while i was talking to the service advisor i had... My Audi had a issue where it was locked in SAFE mode. So i contacted Audi and i brought the car in for a warranty claim. During my 10 days of waiting my service advisor told me multiple stories along the way. First it was the power steering rack needed to be replaced UNDER WARRANTY. Second issue. The car needs a harness for the control module from the TCM to the control module. That gets replaced. Then i get the phone call. The service advisor states that the car was scanned and that my ENGINE has been modified. I asked how is that possible? I never did anything to modify my car. Iv'e only owned the car for 4 months! could have it been the previous owner? He states he needs to talk to a district manager and he will keep in contact., After a few more days, I get a call back. The advisor states that the work they did, Audi is going to cover it BUT the car is not FIXED and that the car needs transmission work. Then he said my car is TD1 and all my warranty is voided . told me the repairs will be about $7500 including labor... This was handled is such a unprofessional matter. I am shocked, clearly shocked what i have just went through. I work hard for my living and i wanted to be a proud owner of my Audi. Now i have no way of what to do next. They basically handed my keys with a big smile and told me good bye... I will let everyone know what happened and i hope this dealership learns a lesson. More