Audi West Palm Beach - Service Center

Being the Customer Service manager for Tiffany & Co. in Boca Raton, I encounter the same situations as Mr. Ken Dunlap does. Both being upscale retailers, our customers come to us they are usually annoye in Boca Raton, I encounter the same situations as Mr. Ken Dunlap does. Both being upscale retailers, our customers come to us they are usually annoyed that what they bought from us isn't working properly, and have high expectations. Unfortunately I had such an experience last Monday when my 2008 Audi A4 suddenly had a mind of its own. The vehicle was knocking and I was met with resistance when the gas pedal was pressed even slightly. It was roughly 6pm and I was on 95. After some expletive words to myself I called your Service Department and was asked to bring it right in. Luckily i was 15 minutes away. Ken was very cordial with me and within 5 minutes I was given a loaner car and told that he would let me know what the issue was. Within the next 2 days I received his call stating that the transmission had to be replaced, surprise to me, but I would not be charged for any aspect of the servicing. Thinking it would be at least a week for the work to be done, he called me that Thursday to say my car was completed. People are so quick to complain about their experiences in any retail format, so I just wanted to send you a quick note about how efficient Mr. Dunlap was. It is my thought that people come to your store because of your product, but come back because of the service they received. My expectations were surpassed. I love my A4, and know that if I have any future servicing needs, I will return to see Ken, as well as Braman for my next Audi. Q3, anyone? ;-) More

The experience i have received at Audi has been amazing .Truly the best service i have had in a dealership. Kenneth Dunlap was the man that assisted me there and his professionalism and service was above a .Truly the best service i have had in a dealership. Kenneth Dunlap was the man that assisted me there and his professionalism and service was above and beyond .I will always take my car there and because of my experience there it makes me stay a Audi customer. More

Ken Dunlap is a pleasure to deal with. Although there are closer dealerships, I always drive the extra distance for Ken's service. There are currently 2 Audi's in my driveway, and I wouln't purchase or servi closer dealerships, I always drive the extra distance for Ken's service. There are currently 2 Audi's in my driveway, and I wouln't purchase or service them anywhere but Braman. My car is always delivered as promised and I get no suprises when I go to pay. More

I have leased THREE Audi vehicles and have had superb service during the past (almost) 10 years. I have always been delighted during every one of my visits to this dealership, and most recently, Ken Dun service during the past (almost) 10 years. I have always been delighted during every one of my visits to this dealership, and most recently, Ken Dunlap upheld all expections. I am always greeted by extremely friendly staff (who remember me from visit to visit) - and Ken was waiting ready to provide a great experience for me while there. This team is just outstanding....can't get better service! More

The service was excellent with Mark. He had me in and out and the problem with my car was solved in less than 3 hours. Also the amentities provided were great as well. The dealership and it employees were ve and the problem with my car was solved in less than 3 hours. Also the amentities provided were great as well. The dealership and it employees were very professional. Again I want to reiterate that I received excellent service. Thank you More

Marty Newman has been very attentive, efficient and friendly. we always feel very special when we come Braman Audi. Based on a 1-10 rating ten being the best, I would rate Marty a ten. We gave Marty an friendly. we always feel very special when we come Braman Audi. Based on a 1-10 rating ten being the best, I would rate Marty a ten. We gave Marty and Braman the ultimate compliment by buying are second Audi there. More