Audi Westwood

While the CSR, Mikayla, was exceptional, the service director Nick is unprofessional at best. I decided to service my 2025 Audi RSQ8 Performance there because of the convenience of the location. My ve director Nick is unprofessional at best. I decided to service my 2025 Audi RSQ8 Performance there because of the convenience of the location. My vehicle had a full paint correction and Modesto ceramic coating applied. For this reason I declined a post service wash. The wash happened regardless and photos taken due to how horribly it was done. The result left my car covered in scratches. Nick’s response was “we won’t be doing anything for you” after asking that they return the finish of the car to the condition it was in before my service. He did add that I have a nice day before hanging up on me. I should add that he shared my personal information with a 3rd party outside of the dealership without my consent. More

I can't say enough positive things about my experience recently at Audi Westwood. Chace, in particular, who was my service consultant, went above and beyond to help me with a repair needed on my 2024 A4. recently at Audi Westwood. Chace, in particular, who was my service consultant, went above and beyond to help me with a repair needed on my 2024 A4. He was courteous, professional, and put my mind at ease throughout the entire process. I will no longer frequent the former dealership that I had been using for the past 11 years. Going forward, Audi Westwood will be my dealership, and I will specifically reach out to Chace, when my car needs to be serviced. Thank you for all your help recently, it was very much appreciated. More

Awesome experience. Kevin made the process extremely easy. He was very responsive and helped me find exactly what I was looking for quickly. Kevin made the process extremely easy. He was very responsive and helped me find exactly what I was looking for quickly. More

A MUST! —> Go see Jen M! She was AMAZING & that is an understatement! I’m a 38 year old single female buying a car without anyone accompanying me (for the fi —> Go see Jen M! She was AMAZING & that is an understatement! I’m a 38 year old single female buying a car without anyone accompanying me (for the first time ever) & I’ve never felt so comfortable! I didn’t feel hosed & she held my hand throughout the most seamless transaction (her and Olti in finance — also incredible — were a fun little duo!) & never once made me feel like an idiot! LOVE MY NEW CAR & LOVE JEN! Thank you Olti for your professionalism, knowledge & your comic relief during the intimidating finance process! More

My service consultant was Mikylah and she is amazing to work with. She keeps me updated and always follows up. I highly recommend. work with. She keeps me updated and always follows up. I highly recommend. More

I always receive excellent service from Renan. He listens and ensures that my vehicle's needs are resolved. Renan (and Francesca) are wonderful and Audi Westwood is lucky to have them. He listens and ensures that my vehicle's needs are resolved. Renan (and Francesca) are wonderful and Audi Westwood is lucky to have them. More

Great experience leasing my etron GT. Felipe and Val made it easy! Will be back for another one soon Felipe and Val made it easy! Will be back for another one soon More

Advisors are nice and responsive! Service is quick! Service reports are detailed in digital form with videos attached. Waiting area is clean and quiet! Service is quick! Service reports are detailed in digital form with videos attached. Waiting area is clean and quiet! More

Very Disappointed with my recent service appointment. I scheduled a 75,000 mile checkup for my Audi A-4. It was scheduled for 23 July with a follow-up text confirming the reservation of service for th I scheduled a 75,000 mile checkup for my Audi A-4. It was scheduled for 23 July with a follow-up text confirming the reservation of service for that date at 7:30 AM. The car was dropped off at the required time. Having not heard anything, I checked on the status at 2:56 PM and was informed that they were working on the vehicle. Finally, at 4:24 PM I received a text proving the link to vehicle inspection report. There were no other services completed beyond the scope of the required 75,000 mile checkup, the changing of brake fluid, and the installation of a new drivers side windshield wiper (part available at the time of service). I my opinion the work should have been completed earlier in the day and the car returned by the end of the day at the latest! However, I did not receive my A4 until the following day at noontime. The scope of service and work was not complex enough to require the A4 for a 1.5 day! This is unacceptable and will no longer have my A4 serviced at Westwood Audi. Sad since I purchased my A4 and had all my service completed through them. More

The service department is wonderful. My advisor Chace is just fantastic. He keeps me updated and checks in after service to make sure my car is running fine. It is a good feeling knowing My advisor Chace is just fantastic. He keeps me updated and checks in after service to make sure my car is running fine. It is a good feeling knowing you and your car are in good hands. Highly recommend More