These guys are all over you when you're purchasing a car. In fact we bought two cars in one week from this place. We then went to trade one only a few months later they really lowballed the trade so we went somewhere else (got $3,000 more than Westwood offered) and we canceled the Pure Protection and Tire & Wheel warrantee contracts. Now that we're trying to get our own money back...... Crickets. They already got the money from one warranty company, But have completely ignored five emails and four voicemails asking for when the check will be ready. So, great customer service when they're taking your money and completely unprofessional when they owe you money. UPDATE 10/05 : STILL WAITING. got one voice mail after I called again. I have since returned that call THREE times. Left 3 more voicemails.....10/28/18 I don’t know if it’s incompetence or just plain contempt once they’ve sold a car, simply not giving a xxxx. They sent a check to Bank if America AFTER I had sent proof the loan was already paid off- then surprise! Found out the bank returned the check to the dealership OVER a week ago!!!! Oh, and did I mention the check was $400 shy of what it should’ve been... AND YES, STILL WAITING TO GET OUR OWN MONEY BACK. please people, do NOT do business here. There are plenty of professional competent Audi dealerships that actually give a xxxx about their customers, not just getting cars sold.