Audi Westwood

Extremely disappointing service experience with Mikylah Forde at Audi Westwood My experience with service advisor Mikylah Forde at Audi Westwood has been extremely frustrating and disappointing. 1. H Forde at Audi Westwood My experience with service advisor Mikylah Forde at Audi Westwood has been extremely frustrating and disappointing. 1. Horrible delays -- My vehicle was kept at the dealership far longer than I reasonably expected, with delays that were not clearly explained or communicated to me. 2. Poor communication -- Getting clear information about the status of my vehicle was extremely difficult. I had to repeatedly seek updates instead of being proactively informed about what was happening. 3. Lack of transparency -- I was not given clear explanations about what work had been completed, what was still pending, why the repair was delayed, or when the vehicle would realistically be ready. 4. Poor customer service -- When you leave your vehicle at an Audi dealership, you expect professional communication and someone who takes responsibility for keeping you informed. Unfortunately, that was not my experience. 5. Unacceptable for an Audi dealership -- Delays can happen with complicated repairs. What is unacceptable is leaving the customer without clear, timely communication and realistic expectations. 6. Also the repair they provided required front bumper to be dropped. They didn't even put it back properly multiple clips were not clipped. And this is Audi dealership!!! Good job!!! Can't say anything about repair itself. Just got my car back, will update in couple of days. Overall, this was one of the most frustrating dealership service experiences I've had. The biggest problem was not simply the repair taking time -- it was the poor communication, lack of updates, and failure to properly manage my expectations throughout the process. Only one positive thing; service manager Mr. Justin Vargas called me back and apologized in a few minutes after I sent an email to him. But unfortunately this is the only one positive thing. I expected much better from Audi Westwood. Giving them negative 5 stars, but this is NOT for Justin Vargas. More

I am writing this to warn others about the appalling experience I had at Audi of Westwood. What should have been a standard recall appointment for my Q7 turned into a nightmare of technical coercion and experience I had at Audi of Westwood. What should have been a standard recall appointment for my Q7 turned into a nightmare of technical coercion and legal overreach. Coercive Service Tactics: The service department refused to perform a safety recall—a manufacturer-mandated fix—unless I agreed to pay for other high-priced repairs first. This "pay-to-play" approach for a safety-critical issue is predatory and unacceptable. Loaner Vehicle & Damages: After initially being denied a loaner, I was eventually given a vehicle that hadn't even been serviced. Furthermore, during a situation where I followed specific instructions provided by the staff, the loaner sustained damage. They attempted to charge me not only for that damage but for unrelated issues. When I asked for the "video evidence" they claimed to have, they went silent and failed to produce a single frame. Federal Privacy Violations: Most disturbingly, the dealership resorted to character assassination. They contacted an outside source and disclosed my private financial information—a blatant violation of federal privacy laws. Harassment and Management Failure: I have faced continued harassment from Service Consultant Jae Mason and Service Director Nick Dagostino. Their lack of professionalism is staggering. Despite the severity of these events, General Manager Tim Veiga has yet to offer a sincere apology or hold his staff accountable. More

The dealership was clean, well lit, and organized very nicely. The staff were very helpful, especially the salesperson who assisted me, Ruzhena. She was wonderful to work with and ensured the process went nicely. The staff were very helpful, especially the salesperson who assisted me, Ruzhena. She was wonderful to work with and ensured the process went smoothly. When a car I had previously looked at, and liked, became available again she reached out to me quickly and we were able to close a sale quickly. I’ll look there again next time I’m in the market for a new vehicle. More

While the CSR, Mikayla, was exceptional, the service director Nick is unprofessional at best. I decided to service my 2025 Audi RSQ8 Performance there because of the convenience of the location. My ve director Nick is unprofessional at best. I decided to service my 2025 Audi RSQ8 Performance there because of the convenience of the location. My vehicle had a full paint correction and Modesto ceramic coating applied. For this reason I declined a post service wash. The wash happened regardless and photos taken due to how horribly it was done. The result left my car covered in scratches. Nick’s response was “we won’t be doing anything for you” after asking that they return the finish of the car to the condition it was in before my service. He did add that I have a nice day before hanging up on me. I should add that he shared my personal information with a 3rd party outside of the dealership without my consent. More

I can't say enough positive things about my experience recently at Audi Westwood. Chace, in particular, who was my service consultant, went above and beyond to help me with a repair needed on my 2024 A4. recently at Audi Westwood. Chace, in particular, who was my service consultant, went above and beyond to help me with a repair needed on my 2024 A4. He was courteous, professional, and put my mind at ease throughout the entire process. I will no longer frequent the former dealership that I had been using for the past 11 years. Going forward, Audi Westwood will be my dealership, and I will specifically reach out to Chace, when my car needs to be serviced. Thank you for all your help recently, it was very much appreciated. More

Awesome experience. Kevin made the process extremely easy. He was very responsive and helped me find exactly what I was looking for quickly. Kevin made the process extremely easy. He was very responsive and helped me find exactly what I was looking for quickly. More

A MUST! —> Go see Jen M! She was AMAZING & that is an understatement! I’m a 38 year old single female buying a car without anyone accompanying me (for the fi —> Go see Jen M! She was AMAZING & that is an understatement! I’m a 38 year old single female buying a car without anyone accompanying me (for the first time ever) & I’ve never felt so comfortable! I didn’t feel hosed & she held my hand throughout the most seamless transaction (her and Olti in finance — also incredible — were a fun little duo!) & never once made me feel like an idiot! LOVE MY NEW CAR & LOVE JEN! Thank you Olti for your professionalism, knowledge & your comic relief during the intimidating finance process! More

My service consultant was Mikylah and she is amazing to work with. She keeps me updated and always follows up. I highly recommend. work with. She keeps me updated and always follows up. I highly recommend. More

I always receive excellent service from Renan. He listens and ensures that my vehicle's needs are resolved. Renan (and Francesca) are wonderful and Audi Westwood is lucky to have them. He listens and ensures that my vehicle's needs are resolved. Renan (and Francesca) are wonderful and Audi Westwood is lucky to have them. More

Great experience leasing my etron GT. Felipe and Val made it easy! Will be back for another one soon Felipe and Val made it easy! Will be back for another one soon More