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Audi Westwood
Westwood, MA
509 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 509 reviews
October 19, 2019
Professional Personified Can’t say enough about these people! Both Patrick & Steve honored all in a prompt professional friendly manner. Here’s the proof, will return next spr Can’t say enough about these people! Both Patrick & Steve honored all in a prompt professional friendly manner. Here’s the proof, will return next spring for a Q3 for the wife. Much appreciated, Mark Minton ( former sales pro Verizon Business) More
by Minton7
Employees Worked With
Patrick Comerford, Steve Mello, Widewail Admin
October 15, 2019
Service is awful First, I was not asked if I wanted a loaner when I made an appointment. I arrived and no one greeted me. The service advisor was great. But that was i First, I was not asked if I wanted a loaner when I made an appointment. I arrived and no one greeted me. The service advisor was great. But that was it. I was told it wouldn’t be much more than an hour. It took 2 1/2 hours. My car wasn’t even moved for more than 1/2 an hour. The coffee maker needed refilling and I asked twice and others also asked a few times before it was done. More
by Ty
Employees Worked With
Widewail Admin
October 01, 2019
My Audi service visit was quick, efficient, and provided good information on future servicing and the Audi Care package. The free car wash was a nice added bonus. good information on future servicing and the Audi Care package. The free car wash was a nice added bonus. More
by Patty
Employees Worked With
Renan DeAlmelda, Widewail Admin
September 28, 2019
Professional and efficient My experience this morning was excellent. Car was serviced in the time frame promised . For a Saturday morning I was expecting a long process and tha My experience this morning was excellent. Car was serviced in the time frame promised . For a Saturday morning I was expecting a long process and that was not the case . Great job! More
by Lkmnichols
Employees Worked With
Widewail Admin
September 25, 2019
Inspection I needed an inspection sticker and saw that my tire light was on so I pulled into my local Audi dealer in Westwood MA with no appointment and asked if I needed an inspection sticker and saw that my tire light was on so I pulled into my local Audi dealer in Westwood MA with no appointment and asked if they could check my tires and by the way could they give me an inspection sticker. They not only did both they also vacuumed and washed my car!! All for the price of an inspection sticker!! All the while I helped myself to coffee and a muffin while checking my email and Facebook posts! How cool was that👍 More
by Betty
Employees Worked With
Wish I knew who helped me
September 24, 2019
Excellent service! This is an excellent dealership - customer service is outstanding and work performed always exceeds my expectations! I highly recommend this dealer fo This is an excellent dealership - customer service is outstanding and work performed always exceeds my expectations! I highly recommend this dealer for all Audi service needs! More
by Stephanie
Employees Worked With
Renan DeAlmeida, Widewail Admin
September 23, 2019
Great experience Service was top notch. Everyone is there to help. When u call u aren’t waiting for 10mins to talk to someone. Place is also very clean and spacious. Service was top notch. Everyone is there to help. When u call u aren’t waiting for 10mins to talk to someone. Place is also very clean and spacious. More
by Savan
Employees Worked With
My service agent. Forgot the name. Sorry.
September 21, 2019
Great buying experience Salesperson and finance lead were terrific. They made the buying experience completely painless. I’ve been a customer for years and will be one for ma Salesperson and finance lead were terrific. They made the buying experience completely painless. I’ve been a customer for years and will be one for many more. More
by SF Snyder
Employees Worked With
Alfred and David, Widewail Admin
September 20, 2019
Beware the Bait and Switch It is with a heavy heart that I write this review. I have been an Audi customer for almost 15 years. I love the service department and have been g It is with a heavy heart that I write this review. I have been an Audi customer for almost 15 years. I love the service department and have been generally happy until now. I feel very strongly that a bait and switch was perpetrated by the sales department. I leased my first car from Brookline Audi and then purchased it at the end of the lease. I planned to do the same thing at the end of my most recent lease as I had gone over on my alloted mileage. Instead of working with me on that purchase, Eli and the Westwood Audi team pushed me to a lease again stating that I could drive away with a car that would be 3 years newer and cost me the same as my last lease. According to my conversations and emails, there would be no extra fees attached. I would simply drop one car off and pick up the next. I did just that and for 6 months everything seemed fine. At the six month point of my new lease, Audi Financial sent me a bill for $3,876.42 for mileage on my old lease. I have tried to discuss the issue with Westwood Audi and have been stonewalled. I have tried to discuss the issue with the sales manager, but my calls and emails have not been returned. I will likely file a 93A complaint this coming week along with lodging a complaint with the Attorney General's office. It's awful, but the dealership has given me no choice. If you're thinking of leasing with Westwood Audi, you might want to consider Brookline Audi instead. More
by Paul S.
Employees Worked With
Eli Weinstein and Brad Levin
September 18, 2019
Clutch I got my clutch replaced at Audi Westwood which is never an enjoyable experience to begin with, but Michael Shalhoub and his team over there made it e I got my clutch replaced at Audi Westwood which is never an enjoyable experience to begin with, but Michael Shalhoub and his team over there made it easy. Rennan was my point of contact and he really went out of his way to help me out. 5 stars for customer service over there. More
by D5white
Employees Worked With
Rennan
