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Audi Westwood
Westwood, MA
512 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 512 reviews
September 21, 2019
Great buying experience Salesperson and finance lead were terrific. They made the buying experience completely painless. I’ve been a customer for years and will be one for ma Salesperson and finance lead were terrific. They made the buying experience completely painless. I’ve been a customer for years and will be one for many more. More
by SF Snyder
Employees Worked With
Alfred and David, Widewail Admin
September 20, 2019
Beware the Bait and Switch It is with a heavy heart that I write this review. I have been an Audi customer for almost 15 years. I love the service department and have been g It is with a heavy heart that I write this review. I have been an Audi customer for almost 15 years. I love the service department and have been generally happy until now. I feel very strongly that a bait and switch was perpetrated by the sales department. I leased my first car from Brookline Audi and then purchased it at the end of the lease. I planned to do the same thing at the end of my most recent lease as I had gone over on my alloted mileage. Instead of working with me on that purchase, Eli and the Westwood Audi team pushed me to a lease again stating that I could drive away with a car that would be 3 years newer and cost me the same as my last lease. According to my conversations and emails, there would be no extra fees attached. I would simply drop one car off and pick up the next. I did just that and for 6 months everything seemed fine. At the six month point of my new lease, Audi Financial sent me a bill for $3,876.42 for mileage on my old lease. I have tried to discuss the issue with Westwood Audi and have been stonewalled. I have tried to discuss the issue with the sales manager, but my calls and emails have not been returned. I will likely file a 93A complaint this coming week along with lodging a complaint with the Attorney General's office. It's awful, but the dealership has given me no choice. If you're thinking of leasing with Westwood Audi, you might want to consider Brookline Audi instead. More
by Paul S.
Employees Worked With
Eli Weinstein and Brad Levin
September 18, 2019
Clutch I got my clutch replaced at Audi Westwood which is never an enjoyable experience to begin with, but Michael Shalhoub and his team over there made it e I got my clutch replaced at Audi Westwood which is never an enjoyable experience to begin with, but Michael Shalhoub and his team over there made it easy. Rennan was my point of contact and he really went out of his way to help me out. 5 stars for customer service over there. More
by D5white
Employees Worked With
Rennan
September 13, 2019
Audi Q7 inspection service Good service. Friendly. Highly recommended. Very fast service too. Nice car wash when done. I will bring the Audi Q7 back for service again for s Good service. Friendly. Highly recommended. Very fast service too. Nice car wash when done. I will bring the Audi Q7 back for service again for sure. More
by TV
Employees Worked With
Steve Moynihan
September 12, 2019
Great service Oil change and courtesy Allowed my puppy to wait with me Clean waiting area Professional staff Comfortable chairs Offered to wash and vacuum veh Oil change and courtesy Allowed my puppy to wait with me Clean waiting area Professional staff Comfortable chairs Offered to wash and vacuum vehicle Highly recommended More
by Audi A4 owner
Employees Worked With
Widewail Admin
September 11, 2019
Service Excellent service and not long wait time everything Steve promised was delivered. Came in without an appointment and they took and serviced the car r Excellent service and not long wait time everything Steve promised was delivered. Came in without an appointment and they took and serviced the car right away More
by Ae
Employees Worked With
Widewail Admin
September 09, 2019
Excellent dealership I needed a car urgently to replace my totalled A6. My pricing was done over the phone and text in the morning and I singed in the afternoon. No pressu I needed a car urgently to replace my totalled A6. My pricing was done over the phone and text in the morning and I singed in the afternoon. No pressure sales and they met my needs beyond my expectations. Excellent people to work with as well More
by ASI
Employees Worked With
Justin Vargas
September 05, 2019
Dealership doing it right! Audi Westwood does great job getting the job done right. Well staffed with competent employees. Each person has a role in the service sequence and t Audi Westwood does great job getting the job done right. Well staffed with competent employees. Each person has a role in the service sequence and things run smoothly. More
by SSR
Employees Worked With
Doug-Service Representative
September 04, 2019
Great experience As always greeted by Mike Costello with a smile. Promised work will be done on time and it was.My car was ready when I got there and even got a car wa As always greeted by Mike Costello with a smile. Promised work will be done on time and it was.My car was ready when I got there and even got a car wash. More
by Dolly
Employees Worked With
Mike Costello
September 04, 2019
Level of quality was surprising Interacting with anyone who works anywhere is typically a massive pain because it's very apparent they don't want to be there, don't care and just wan Interacting with anyone who works anywhere is typically a massive pain because it's very apparent they don't want to be there, don't care and just want to be done with their day. Rarely am I left with a memorable customer experience (in a good way). Matt Sartini in service was attentive, responsive and showed genuine enthusiasm in every interaction. The transparency in communication was valuable as it provided legitimate insight into the process as opposed to the typical canned, obscure answers to questions I'm accustomed to. This was a real treat. More
by Eagl1256p
Employees Worked With
Matt Sartini
