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Audi Westwood

Westwood, MA

4.5
509 Reviews

375 Providence Hwy Rt 1 "The Automile"

Westwood, MA

02090

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Showing 509 reviews

December 12, 2018

Excellent service Everything went very smoothly. Loaner was ready when I arrived. Doug was friendly and helpful. Called to inform me what needed to be done and price. C More

by Audilady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug
Dec 12, 2018 -

Audi Westwood responded

We are thrilled to hear your service appointment ran smoothly and was completed on time! It also makes our day that Doug provided friendly and helpful service. All of us at Audi Westwood appreciate your review and your business!

December 09, 2018

20K service Good service rep Courteous and fair My intermittent problems not ‘found’ by mechanic and so not fixed Overall good experience Would recommend th More

by Oglethorpe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia
Dec 10, 2018 -

Audi Westwood responded

Thank you for coming to Audi Westwood! We are happy to hear that you received courteous and fair service. Our team wishes you safe driving!

December 04, 2018

30 mile check up great customer service. Jeff did a great job. loaner car was perfect. The service was done quick and with good quality. Car looks and runs great n More

by jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
james
Dec 04, 2018 -

Audi Westwood responded

Hi Jay - We love to hear that your car is running great! It also makes us happy to know that our loaner car made your service appointment more convenient. Thanks so much for supporting Audi Westwood!

November 29, 2018

The service was great! Service was done in the time promised and people were very nice. I was able to drop my car off on the day I wanted. Thanks for the service today. More

by Ethel1120
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Widewail Admin
Nov 30, 2018 -

Audi Westwood responded

Ethel - It's fantastic to hear that you received friendly and timely service. It was our privilege to assist you! From all of us at Audi Westwood, thanks so much for your review!

November 18, 2018

Superior Sales and Service Experience Salesman: Eli Weinstein Service Advisor: Steve Mercier Loaner: James Unquestionably a seamlessly superlative luxury automotive experience. Fi More

by Audi Enthusiast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Widewail Admin
Nov 19, 2018 -

Audi Westwood responded

Thank you so much for recommending Audi Westwood! Your review means the world to us.

November 13, 2018

Really easy! Ask for Taylor Ford the next time you want to buy a car. More than just a gorgeous face, she is quick to return a call and close a deal without drama. More

by Sporty and elegant
Friendliness
Recommend Dealer
Yes
Employees Worked With
Widewail Admin
Nov 13, 2018 -

Audi Westwood responded

Thanks for your kind words about Taylor! We're glad she made your car-buying experience a great one. See you next time at Audi Westwood!

November 10, 2018

Service Steve was a great service advisor, he got in and out quickly, update you on any issues'or anything you should know about your vehicle before leaving t More

by OGUNDIPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mercier
Nov 12, 2018 -

Audi Westwood responded

We're so glad you had a great experience with Steve and our Service Team! Thank you for supporting Audi Westwood.

November 08, 2018

Michael Shapiro, Sales Michael Shapiro in Sales will give you his undivided attention, listen to what your needs are and is easy to work with. Nice guy, nice salesman. He de More

by Beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Shapiro
Nov 08, 2018 -

Audi Westwood responded

Hi Beth - It's fantastic to hear that Michael gave you personal, considerate service. We appreciate you recommending him and Audi Westwood! Enjoy your new car!

November 01, 2018

Always a great experience! Pleasant, professional, always done right since new, 4 1/2 yrs. ago! They're always very honest and do not try to "sell" you! Purchasing Audi Care wa More

by Still a Manual Transmission! :)
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mercier
Nov 02, 2018 -

Audi Westwood responded

We're thrilled that you've been receiving consistently professional service from Audi Westwood for over four years now! Thank you so much for your review!

October 27, 2018

Rear Brakes Squealing Brought SQ5 in for brake issue. Service Tech could NOT recreate problem (i.e., did not hear brakes squealing). Supposedly took car on 5 mile road te More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who Widewail is but I was forced to check the box to complete the survey, Widewail Admin
Oct 29, 2018 -

Audi Westwood responded

I'm sorry to hear this and am surprised to see the details of the odometer. I'm disappointed as well and frustrated that you left with squealing brakes. I would like to look into the details of your experience so that I can address the problem and also help with a solution. I understand you posted this to remain anonymous but I'd gladly take your phone call if you're willing to give us the opportunity to make this right. Thanks, Aaron Anger, Service Manager - (781) 234-2055

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