Audi Westwood

Great Customer Service/ Service Dept. No complaints, they make sure your car is in perfect condition before you leave, friendly service department. Great loaner car so I didn't have any do No complaints, they make sure your car is in perfect condition before you leave, friendly service department. Great loaner car so I didn't have any down time. More

Making the car buying experience a pleasure This the second time I used Audi Westwood to buy a car. My last A 4 had 212,000 miles thanks in large part to the wonderful service department at Aud This the second time I used Audi Westwood to buy a car. My last A 4 had 212,000 miles thanks in large part to the wonderful service department at Audi Westwood. I finally relented and contacted them through their website. We met Taylor who I immediately told my true distain for the car buying process. She was not only very knowledgeable in every way possible but she made me/ laugh and never once pressured me/us. Audi is fortunate to have her and Mike the business manager part of their team. In a time when loyalty is not as it once was or customer care for that matter, Audi Westwood has gone above and beyond on every level. Thank you Taylor. More

Timing chain repair Our car has been faithfully reliable since we bought it several years ago, Our experienced technician Mr.Strobel found it had an issue that turned out Our car has been faithfully reliable since we bought it several years ago, Our experienced technician Mr.Strobel found it had an issue that turned out to be a stretched timing chain. Having serviced the car regularly at the dealer with all recommended services I was disappointed to hear it needed this work earlier than expected, but I fully expected to pay full price for the work due to the cars mileage.. Audi Westwood went above and beyond, Audi covered the work under warranty and had us back running in no time. The fear of long term ownership is gone for this luxury brand due to Westwoods incredible service and the manufacturers willingness to stand behind its product. Thanks to the whole team at Audi Westwood for taking care of us and doing such a fantastic job fixing us up! More

Service worth the extra miles! Audi Westwood has provided me with excellent quality service. Advisors are knowledgeable, polite and great communicators. Not the closest deale Audi Westwood has provided me with excellent quality service. Advisors are knowledgeable, polite and great communicators. Not the closest dealer but driving the extra miles for satisfaction is well worth it. More

Car purchase experience This was the second time I have purchased cars from Prime cars were inspected completely by dealer and changed all the necessary parts that needed to This was the second time I have purchased cars from Prime cars were inspected completely by dealer and changed all the necessary parts that needed to be changed then delivered to me More

Excellent Very good service as usual. Never have any complaints. Tremendous help when needed. The ability to have loaner is so helpful to our family. To Very good service as usual. Never have any complaints. Tremendous help when needed. The ability to have loaner is so helpful to our family. Top notch More

Easy, fair, no pressure Looked on-line and visited several dealerships. Visited Audi Westwood around 6:00 on a Friday night. Michael Shapiro helped me and answered all of my Looked on-line and visited several dealerships. Visited Audi Westwood around 6:00 on a Friday night. Michael Shapiro helped me and answered all of my questions. He was so knowledgeable, friendly and engaged. Great deal, fair trade in value and best of all I love my new Audi. Drove my new car off the lot in an hour an a half!! Great customer experience!! More

Service drop off Organized personable in and out quickly. Trustworthy The work to be done was detailed and the approximate cost was discussed Everything was expl Organized personable in and out quickly. Trustworthy The work to be done was detailed and the approximate cost was discussed Everything was explained. Prompt service when driving into the service area More

Fantastic service As always, Audi Westwood had tremendous customer service. Specially, Matthew Sartini was friendly, professional, informative and easy to work with. I As always, Audi Westwood had tremendous customer service. Specially, Matthew Sartini was friendly, professional, informative and easy to work with. I was also out of there faster than I thought too More

Good but not great I bought my car this dealership and continue to have it serviced there. Overall the service people are very very friendly however it’s the small thing I bought my car this dealership and continue to have it serviced there. Overall the service people are very very friendly however it’s the small things that they could improve upon for example after having my car for 10 days it wasn’t washed or cleaned up at all. Just one more thing that they could do to make the experience that much better as for the sales folks they could definitely take a page from places like Carvana. More