Audi Westwood

Subpar Service I have been a returning customer for services to my Audi A3 at Audi of Westwood. I had brought my car in today for a routine service, oil change, and I have been a returning customer for services to my Audi A3 at Audi of Westwood. I had brought my car in today for a routine service, oil change, and to get a tire pressure sensor turned off. My appointment was for 8 A.M, I was there for 7:45 A.M. The service was not completed until 10 AM which wasn't too alarming but when I got the car back after being told "we are just waiting on the car getting washed", the vehicle was returned looking unwashed, tires had white paint all over them (very hard to get off btw), the pressure sensor was not reset, and a $210 dollar bill. This service was extremely frustrating and unfortunate as I had good luck with them previously. Will not use this service center again. I ended up calling back to at least get a walk through on how to turn the sensor off myself, however no phone call was received. More

Helpful staff I got everything I needed to buy a new car. Vadim and the team were really helpful, showing me the cars, negotiating and doing all the paper work. I d I got everything I needed to buy a new car. Vadim and the team were really helpful, showing me the cars, negotiating and doing all the paper work. I definitely would recommend. More

Excellence, per usual Brought my A8 in for 45k service, and left a happy customer. Amazing that three members of their service team, and their service manager, address me Brought my A8 in for 45k service, and left a happy customer. Amazing that three members of their service team, and their service manager, address me by my first name - even though ai makr an appearance every ~4 months. More importantly, the service was done right, on time and at a very reasonable rate (no unnecessary work, ever). This is why I drive an Audi, and this is why I service at Prime. More

Excellent Service Picked up my car, dropped my off at the train station and brought my car to the train station. Jeff kept me informed throughout the day on the status Picked up my car, dropped my off at the train station and brought my car to the train station. Jeff kept me informed throughout the day on the status of the work. First time using this dealership and I will use all the time going forward.. More

Audi Q5 buying experience Great and smooth car buying experience. Starting from test driving, negotiations, finance and to the final delivery of the car was good. Our sales per Great and smooth car buying experience. Starting from test driving, negotiations, finance and to the final delivery of the car was good. Our sales person Ruzhena explained patiently about the features on the day of the delivery. More

Exceptional Service Audi Westwood always impresses me with their attention to customer service and detailed explanations of the services and benefits they are providing f Audi Westwood always impresses me with their attention to customer service and detailed explanations of the services and benefits they are providing for me and my vehicle. More

Solid Audi service From scheduling to pickup, I received nothing but friendly professional service. Great customer service. I have recommended this dealer for service From scheduling to pickup, I received nothing but friendly professional service. Great customer service. I have recommended this dealer for service among all my friends and family. More

Customer service excellence I didn’t regret the time I spent there yesterday, ROLANDO is the best hey buddy keep it up! Game me all info I needed make me feel home plus I bought I didn’t regret the time I spent there yesterday, ROLANDO is the best hey buddy keep it up! Game me all info I needed make me feel home plus I bought a nice HIGHLANDER a big thank you to ROLANDO AMD MICHAEL BURKE More

Excellent service Adviset Matthew Sartini Easy and to make appointment Thorough job checking out car Was able to get car inspected Car washed and cleaned Matthew professional personable Easy and to make appointment Thorough job checking out car Was able to get car inspected Car washed and cleaned Matthew professional personable and helpful More

Very attentive Patrick was very attentive and went out of his way to make the whole process easy. Thought the price was very fair and always really like their servic Patrick was very attentive and went out of his way to make the whole process easy. Thought the price was very fair and always really like their service department More