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Audi Westwood

Westwood, MA

4.1
499 Reviews

375 Providence Hwy Rt 1 "The Automile"

Westwood, MA

02090

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Showing 499 reviews

July 15, 2021

No matter where you got your Audi, have it serviced at Audi Westwood. After almost ten years going there for service, they have never let me down. Shout out to Matthew for his professionalism and expert a More

by PBo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Sartini
Jul 15, 2021 -

Audi Westwood responded

Thank you for the great feedback! We are proud to have earned your business and happy to hear that you had such a successful tie working with Matthew and the Audi Westwood team. Drive safely, and we hope to see you back again down the road!

June 04, 2021

Car buying I've been through many times and it can be an excruciating process. These guys know what their doing and know how to service a customer. From the initial online contact to pinpointing exactly wha More

by MatthewLiptak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Gomes, David Gemme, Joyce Zavolas
Jun 04, 2021 -

Audi Westwood responded

Matthew, thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Audi Westwood, and we will certainly let Joyce and Dave know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

October 29, 2020

If I could give these xxxxx negative stars, I would. They RIPPED ME OFF. I purchased a vehicle from them and was promised the pin code for the keyless entry. When I went to pick up the car, they w More

by Ripped_off_by_Audi
Customer Service
Recommend Dealer
No
Employees Worked With
Kevin Schuster
October 20, 2020

Scheduled a test drive on-line with Cynthia. Drove almost two hours to be told that the vehicle was in the body shop and not available. More

by ScottS
Recommend Dealer
No
Employees Worked With
Cynthia Gomes
Oct 21, 2020 -

Audi Westwood responded

Scott - I sincerely apologize for the mix-up. We would never want to inconvenience our guests and I'm sorry that we let you down. I will speak with my team about what happened here, and if there is anything that I can do to assist you, I'm available to take your call. Thank you, Brad Levin - General Sales Manager - (781) 234-2024

September 23, 2020

This dealer for real has great customer service.Their prices are unbeatable.The finance team are very open and honest and their kindness is superb. More

by ezekama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sales team
Sep 24, 2020 -

Audi Westwood responded

Thank you for sharing such kind feedback. We are lucky to have you as an Audi Westwood customer and we look forward to taking care of you next time!

July 24, 2020

Unprofessional Sales Manager Anastasiya was really good and helped me figure out which car I wanted. She was also trying hard to get me a good deal. Then this guy, Patrick somethi More

by AudiFan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anastasiya, Patrick
Jul 27, 2020 -

Audi Westwood responded

As we explained, we don't discount our used cars as they are priced to market. You continued to ask for a discount, but unfortunately, there wasn't more we could do to assist you. Please contact me if you have any questions about this. Thank you, Ken Giordano - General Manager - (781) 234-2014

Jul 27, 2020 -

AudiFan responded

Your employee showed me CarGurus and told to find a better deal. In that same website, your car is marked HIGH Price - https://www.cargurus.com/Cars/inventorylisting/viewDetailsFilterViewInventoryListing.action?zip=02143&showNegotiable=true&sortDir=ASC&sourceContext=untrackedWithinSite_false_0&distance=100&entitySelectingHelper.selectedEntity2=c28519&sortType=DEAL_SCORE&entitySelectingHelper.selectedEntity=c26836#listing=277124260 I have screenshots as well. And second thing, if prices were fixed, why do you need Sales people? They are redundant. When Tesla says they have fixed pricing, they just deliver the car to your house. There is no middle men/women to talk to. So, do not give me that price is not negotiable.

July 01, 2020

Purchase was great! Delivery terrible, nothing ready on time, damage to the car. No followup. They told us they make first payment, they didn't More

by Olive4
Recommend Dealer
No
Employees Worked With
Ruzhena Vishnevski, Brad Levin, Mike Burke
Jul 22, 2020 -

Audi Westwood responded

I'm sorry to hear that you are frustrated, but this review is misleading, and I want to be clear about what happened here. Audi Financial Services, not our dealership, had a program through which they paid for the first monthly payment of any vehicle in the year range 2015-2018. You purchased a 2019 model, so it never qualified for this program. I explained this to you during the purchase process, and I also sent you a copy of the program explaining exactly why it is that your purchase does not qualify. Again, I'm sorry to hear that you are frustrated, but I do feel that we were fair in explaining what you could expect from us. If you would like to discuss this with me further, please don't hesitate to give me a call. Thank you, Brad Levin - General Sales Manager - (781) 234-2024

June 11, 2020

I initially came to look for a CPO vehicle, but the one I was interested in had issues. Angel was great at finding other suitable options for me and making sure I am happy with my choice. I haven’t felt push More

by seda_davtyan
Recommend Dealer
Yes
Employees Worked With
Angel Cruz
Jun 12, 2020 -

Audi Westwood responded

Thank you for the review! It was our pleasure to work with you here at Audi Westwood, and we will certainly let Angel know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

June 10, 2020

I have just leased my 3 car with Westwood Audi. Outstanding staff and sales people, service surpassed by none! I highly recommend them, and yes, the best deal in town!! More

by Poipu91
Recommend Dealer
Yes
Employees Worked With
Justin Vargas
Jun 11, 2020 -

Audi Westwood responded

Thank you so much! It's been a pleasure to have your business at Audi Westwood and we look forward to working with you in the future!

June 07, 2020

Sales Kevin Schuster was wonderful to work with. He was kind, professional and worked with other team members to get us the best deal. We will definitely be More

by John Souza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schuster, Michael Lyons,
Jun 08, 2020 -

Audi Westwood responded

Hi John - Thank you for sharing such kind feedback about Kevin! We are happy to hear that you enjoyed working with him and really appreciate you recommending him to your friends and family. Safe travels in your new vehicle!