Audi Westwood

Routine maintenance Great customer service tech. Knowledgeable and helpful Tom met me and took over my service needs and helped me with a situation I had. Couldn’t say en Great customer service tech. Knowledgeable and helpful Tom met me and took over my service needs and helped me with a situation I had. Couldn’t say enough about him he is an asset to the company. More

Friendly and Helpful I was greeted quickly and explained in detail the items worked on my car. I was kept updated regarding progress of my service. Friendly and helpful! I was greeted quickly and explained in detail the items worked on my car. I was kept updated regarding progress of my service. Friendly and helpful! More

Top notch service Audi Westwood has the best service I have ever encountered at a car dealership. My impression is that rather than looking for opportunities to charge Audi Westwood has the best service I have ever encountered at a car dealership. My impression is that rather than looking for opportunities to charge me they actually try to solve issues at the least cost. Refreshing and different. More

belittling Went in to trade my Acura MDX for a Q7. The sales rep was very nice but when it came to talk the cost of my trade a sales manager approached me offere Went in to trade my Acura MDX for a Q7. The sales rep was very nice but when it came to talk the cost of my trade a sales manager approached me offered me $7,000 less than their online quote and basically walked my daughter and I out the door and was clear from his attitude “don’t come back” uninterested in making a sale. I guess you need a man to be with you to represent seeing this Young male wanted nothing to do with me. I am old enough to be his mother and probably make more yearly than he ever will. I was also told “mostly doctors come in here” to buy cars.. well excuse me for being a nurse! I felt belittled and not good enough to be in there. My teenage daughter said “mom that man thought we were poor I think”. Rude and would never go back. Horrible. Give someone else your business! I bought my last car at Herb Chambers Braintree I will go back to where I was treated with respect. More

Loud waiting area and unattentive I had the worst experience in the Audi Westwood waiting area. There were 3 other people from the same family all speaking on their cell phones on SPE I had the worst experience in the Audi Westwood waiting area. There were 3 other people from the same family all speaking on their cell phones on SPEAKER phone the entire hour I waited. When I asked someone at the desk to please ask them to take it off speaker, they said they couldn’t because it’s a public place. It was rude and unprofessional. Three different conversations all at once on speaker. Furthermore, it took much longer than it should have, and the part they needed for my car was not in stock. More

Stay away deceptive practices They made me wait 6 hours to get a car. Low balled on trade - when I said Mercedes was to give me the Kelly blue book they asked to see it. Most deale They made me wait 6 hours to get a car. Low balled on trade - when I said Mercedes was to give me the Kelly blue book they asked to see it. Most dealers don’t give you the appraisal report. Do you think Audi would? But I had it and they were willing to come up some. Not once in the 6 hours showed me how to use the options but the sales girl had no problem watching me pull things out of my bmw into the Audi. Told me how she used to work at Volvo and lied saying she loved driving them when she didn’t. So if she left Audi for another she would rave about those cars too. Made fun of callers who didn’t know options like the gas tank etc yet she won’t show you. Too busy trying to swindle cash outta you. They’ll make sure they keep you and then finance will tell you there’s a problem after 6 hours. My credit union is appalled at what they pulled. Stay away - go with a bmw or Mercedes. Volkswagen owns Audi and they’re being sued for deceptive emission practices by the courts so you’d think they would learn. Audi USA is a joke bc they tell you to watch videos while you’re driving. Worst experience in my life. Which makes me hate the car. More

CPO Failed Inspection Purchased a 2017 Prestige Q7 and two days later it failed Vermont State Inspection because of bad, pitted front rotors- on a Certified Pre Owned no le Purchased a 2017 Prestige Q7 and two days later it failed Vermont State Inspection because of bad, pitted front rotors- on a Certified Pre Owned no less. They refused to reimburse me for the $1350 I had to pay a Vermont Audi dealer to have them replaced. I just today reported them to both Audi USA and the Massachusetts Better Business Bureau. They even refused to call our local Audi dealer service department to find out what they had found. Loud and pushy call from the manager. Very, very bad attitude. They don’t even care about standing behind their products and reputation. Avoid them!!! More

They SUCK!! Go somewhere else....Please! I had a very bad experience here. It was my first and last time dealing with this shady place!! Take your business elsewhere!!!! Trust me they're I had a very bad experience here. It was my first and last time dealing with this shady place!! Take your business elsewhere!!!! Trust me they're not worth it.... More

STAY AWAY STAY AWAY. I scheduled appointment for oil change and filter on my Audi A8 W12. This is very expensive car. My car is in excellent mechanical conditio STAY AWAY. I scheduled appointment for oil change and filter on my Audi A8 W12. This is very expensive car. My car is in excellent mechanical condition, had no leaks and etc. I noticed about a week after they changed for my car oil I found underneath my engine two leaks. One was from coolant system pipe and one from power stearing system pipe. My car was always garaged and those pipes had like new condition. Why I know these people doing this because I was servicing my Mercedes Benz S500 about 8 years ago in Mercedes Benz of Westwood next door, same Prime dealership family. I did oil change for my Mercedes and all my problems started. One problem after another. After 4 trips to Mercedes Benz of Westwood dealership I found out the service department was doing this for my car on purpose so I can comeback again and spend money. My friend said to me big dealerships doing this all the time and I have to find good garage on internet. I did my research and I found very good and very honest mechanic in Quincy MA. He checked my car and said to me the problems Mercedes Benz of Westwood listed on my work sheet were not existed and 100% lie. I use now this mechanic in Quincy and I have no problems at all. Just do regular service and that's it. Today I found very good mechanic on internet in Waltham MA for my Audi. Hopefully this garage will service my car always. More

Brand new car damaged it when serviced there If you like incompetence and irresponsible service, this is your dealer. Damaged new car during service and refused to fix issue. Lost parts left for If you like incompetence and irresponsible service, this is your dealer. Damaged new car during service and refused to fix issue. Lost parts left for storage. Horrible service. I'm contacting Audi of North America as this is the worst service I've ever experienced More