Audi Westwood

Visited 2 dealers to shop for a new Q5. The first Audi Burlington. Not a good experience but thats a story for another day. Second was Audi of Westwood. Several months ago I had spoke to Bryan Drew about Burlington. Not a good experience but thats a story for another day. Second was Audi of Westwood. Several months ago I had spoke to Bryan Drew about Q5's . They had none in stock so I test drove a used model. Ultimately I decided I would wait unitl 2013's(Redesigned model)were out. When the 13's arrived I stopped in to take a test drive(Bryan was off that day but another Salesperson Desiree helped me)I was still getting prices from other dealers so Desiree said she would pass my info to Bryan. Bryan and I emailed back and forth several times. He always got right back to me. Came to an agreement on price. Went in and test drove the car one more time and ultimately gave a deposit, and placed order which was supposed to take approx. 12 weeks to arrive. I had a Trade-in that Westwood gave me a price on at the time I placed order but said they would have to reappraise it when the new car arrived. This concerned me because I was buying the new car based on a trade in price for my car. I was fully expecting to get lowballed once I went to pick up the Q5 because I was kind of stuck at this point since I orderd the car. Bryan said to check with him in November for an updated ETA on Delivery. He got right back to me with any of the questions I emailed him. Car came in almost 3 weeks early which was a nice surprise. Westwood took 2 minutes to reappraise my car and they gave me the same price as they did previously even though it had another 3K miles on it. Needless to say everything was very straightfoward. No games, no Hassle. I would easily recommend Bryan to anyone looking for an Audi. He has been at Westwood Audi for many years from what he told me. It certainly shows as he is very knowledgable on the product, process etc. More

I just placed an order for a 2013 S4, my second car from Prime. John Suh has been my salesperson both times and I can't say enough good things about him. He is knowledgeable about the product, low pressur Prime. John Suh has been my salesperson both times and I can't say enough good things about him. He is knowledgeable about the product, low pressure, and promptly responded to all my questions (I am very thorough and ask a lot of questions). Prime is not my local dealer and a bit of a drive away, but I value the great customer service that John provides (example: the local dealer gave me a hard time about test driving an S4 because they are "rare", while John pulled up both an S4 and an S5 for me without hesitation to drive). My service dealings with Prime have also been pretty positive, I highly recommend this dealership and John in particular. More

I can't begin to describe how satisfied I was with the entire sales process at Prime. I've bought many vehicles over the years, from various dealerships throughout New England and I've never experienced entire sales process at Prime. I've bought many vehicles over the years, from various dealerships throughout New England and I've never experienced this level of detail, service and personal attention. John went far above and beyond and even delivered the car in person (a 2 hour drive). I will certainly buy my next vehicle here. More

Purchased car 2 years ago. Matt did a great job of explaining everything, showing me options, and giving me time to think things over. Love the car, but Matt really made me feel good about the purcha explaining everything, showing me options, and giving me time to think things over. Love the car, but Matt really made me feel good about the purchase. Now, 2 years later, as part of my original contract, the dealership owes me an oil change. I called Matt just to make sure it was written down somewhere, and he remembered off the top of his head. Very impressive and reassuring. I can't recommend this dealership more highly. More

I bought a new 2012 Audi A4 Avant at Audi of Westwood. I also looked at two other major Audi dealerships in the greater Boston area, but the counseling and service at Westwood were much better. I was served also looked at two other major Audi dealerships in the greater Boston area, but the counseling and service at Westwood were much better. I was served by John Suh throughout the process, so I cannot say if my positive experience was just related to this particular salesperson or if it applies to the entire dealership. The counseling was very knowledgeable and balanced and I didn't feel any pressure to go for one of the more expensive packages. In the end I also got a better price than what the other dealers had offered. The promised times of delivery and alls details were kept perfectly. It was a very pleasant experience and I can warmly recommend John Suh without any hesitation. More

I had a terrific experience buying a certified a4. Jon Suh was my salesman who treated me with the utmost respect and courtesy. He was extremely knowledge about Audi and answered my questions completely. Suh was my salesman who treated me with the utmost respect and courtesy. He was extremely knowledge about Audi and answered my questions completely. Overall I found the buying experience very fair and non confrontational. John is a class act and he obviously is well supported by the dealer management in his approach. I would highly recommend anyone to work with John and this dealer More

This dealership is very accommodating -- they find a time for me to come in that fits my schedule, not theirs. They explain what's wrong in words a non-mechanic can understand. If it will take more than an h for me to come in that fits my schedule, not theirs. They explain what's wrong in words a non-mechanic can understand. If it will take more than an hour to service the car, a loaner is always available. The waiting area is comfortable. There's a quiet area upstairs with cubicles and wifi, so I can work while I wait. My husband is in the military and is away a lot. My service coordinator has been so helpful -- I feel very comfortable calling him if there's a problem and I'm not sure if the car needs to be brought in or not. I never worry that they are going to "repair" something that's not broken. I actually no longer hate bringing my car in for service now that we go here. More

In my opinion it is one of THE BEST dealership I ever deal with, especially Mr. John Suh the sales person, he is a real gentlemen, plus the whole dealership could not be more satisfied highly recommend, deal with, especially Mr. John Suh the sales person, he is a real gentlemen, plus the whole dealership could not be more satisfied highly recommend, THANK YOU. More

This was my second purchase from a dealer of the Prime group, and I was not disappointed in the least. I was interested in purchasing an A4 Avant, and was pleased to find out that Prime Westwood had the group, and I was not disappointed in the least. I was interested in purchasing an A4 Avant, and was pleased to find out that Prime Westwood had the model I wanted in stock and available. Right from the start, the internet department was very responsive in quoting a competitive "e-price" as well as providing more details on the vehicle I was interested in (trust me, not all dealers do this). The brand specialist I worked with, Desiree Lev, was, in a word, exceptional. First, Desiree is very personable and makes the customer feel appreciated. Second, Desiree's knowledge of the Audi brand is commendable as both during the test drive and delivery Desiree did a fine job of educating me on all the various options the car had to offer. Finally, and perhaps most important, is Desiree's candor. All my questions and concerns (based on research I had done) were answered honestly and competently. As for the purchase negotiation, yes, there was the obligatory back and forth with the sales manager but based on my research beforehand know the price I agreed to was a fair one - for both me and the dealer. Upon delivery, it should also be noted that Desiree had the new registration and inspection completed in record time saving me multiple trips to the dealership. I found the whole experience at Prime Westwood to be as remarkable as it was efficient, and would happily recommend this dealership, and especially Desiree, to anyone interested in purchasing an Audi. More

After having an absolutely horrific experience with another dealer, a friend recommended we visit Westwood Audi. From the first conversation we had on the phone to the minute we drove off the lot wit another dealer, a friend recommended we visit Westwood Audi. From the first conversation we had on the phone to the minute we drove off the lot with our new Q5 the entire experience was seamless, satisfying and effortless. Desiree Lev was friendly, knowledgeable and willing to do anything to make our experience top notch. I would recommend Westwood Audi and Desiree to anyone in the market for a new car! More