Audi Westwood

John Suh of Westwood Audi is by far the most knowledgeable, informative, professional and helpful salesperson I have ever dealt with. His straightforward and reasonable approach and his depth o knowledgeable, informative, professional and helpful salesperson I have ever dealt with. His straightforward and reasonable approach and his depth of knowledge of the Audi product line is fantastic. It's refreshing to have a dealer experience void of high-pressure, numbers games and inaccurate data. I feel incredibly lucky to have been able to work with John in my purchase. More

I was extremely satisfied with the time Rob Kelleher spent with me before I purchased my A4. He was very knowledgeable, professional and patient. Problems surfaced when I went back to Westwood with a b spent with me before I purchased my A4. He was very knowledgeable, professional and patient. Problems surfaced when I went back to Westwood with a better price received at another dealership. Westwood's lack of a timely response to a "price match" led to some complications. I ended up in a car that was not my choice of color. That being said, five weeks later and with additional fees, I am finally in the car I want. I do not regret getting a second price on a new vehicle. Unfortunately buying a new car continues to be a "buyer beware" situation. The consumer must be diligent in their efforts to insure that they are getting a fair price and that honesty and integrity prevails. The consumer wants the best price possible and the dealership wants to make the most money possible. Negotiations between people with polar opposite goals is quite challenging!!!! More

Prime Audi (Audi of Westwood) and the sales person Ken Bourne were great. It was a very efficient, friendly and professional process with great results. Delivery of the car was very informative. I woul Bourne were great. It was a very efficient, friendly and professional process with great results. Delivery of the car was very informative. I would highly recommend Prime Audi for new car purchases. More

Ken and the rest of the Audi Westwood team did a great job right from the start. They were friendly, knowledgeable, and unlike other dealerships I have worked with. I wasn't sure where I wanted to buy my job right from the start. They were friendly, knowledgeable, and unlike other dealerships I have worked with. I wasn't sure where I wanted to buy my Audi but after going to Audi Westwood the answer was simple. I am glad I bought my car there and had a wonderful experience. More

Probably the most straight-forward, informative and honest sales process I've ever experienced. Right from the start, Paula was relentless in finding me a hard to get vehicle, patiently answering all honest sales process I've ever experienced. Right from the start, Paula was relentless in finding me a hard to get vehicle, patiently answering all of my questions and giving me frequent updates. When Paula was out, Bryan stepped straight in, and I didn't have to repeat/rehash anything. When Bryan was out, Paula picked it back up again. Even Nick (the GSM), helped in the search (when he probably could have been working on much bigger deals). Really smooth process, nice people, great facility, and I'm an incredibly happy (and hopefully a repeat) customer. PS: Bernadi Audi in Natick (if you are reading this), you were my first choice because of incredible convenience of location, but you lost a good, quick deal because when I simply asked to test drive a car, I was told "No, these cars sell themselves, and if we let people test drive, we'd have people here all day test driving". WT*? do you not try clothes on before you buy them? do you not inspect a house before you buy it? do you not taste the wine before you buy the bottle? do you not date before you marry? Oh well, maybe I'm out of touch. More

We found our salesman to be tops. Hia name: Ken Bourne. He was extremely helpful and professional. He is the reason we switched to this Audi Dealer after visiting a competitor (Audi/VW of Brookline). The He was extremely helpful and professional. He is the reason we switched to this Audi Dealer after visiting a competitor (Audi/VW of Brookline). The staff at the dealership was most helpful on one occasion when our salesman was not readily available. More

I was misquoted on a timing belt service. After contacting the service department the issue was straightend out . Audi of westwood is one of the best Audi dealerships I have seen and I have been t contacting the service department the issue was straightend out . Audi of westwood is one of the best Audi dealerships I have seen and I have been to dealerships all around the country . Mike costello & Chris Sturgis are always very nice . (Great actors) The mechanics are top shelf. More

This was my first Audi purchase and I was very pleased with my overall experience. Lester listened to what I was looking for and made it happen. Nick, the sales manager, helped pull together a great pac with my overall experience. Lester listened to what I was looking for and made it happen. Nick, the sales manager, helped pull together a great package and was patient as I made final decisions. Audi of Westwood treated me with the respect I expect and made the entire process flow smoothly. I do not hesitate in recommending them to my contemporaries. More

My father was always a fan of the Audi A8. We went in there a few weeks ago exited for a new german car. We waited about 10 minutes until someone noticed us. That was the only down part. After that, we h there a few weeks ago exited for a new german car. We waited about 10 minutes until someone noticed us. That was the only down part. After that, we had a great, fun, easy experience at Prime Audi of Westwood. It was great. I am so glad that we came to this dealer. Do not go to the Bernardi Dealer in Natick. They are not nice, truthful, friendly people like the ones here at Prime. Props to you More

After a week of internet shopping and getting the run around and "soft" offers from other Boston area dealerships, I found a Q7 I was interested in and inquired about it through the Prime Auto Group's we around and "soft" offers from other Boston area dealerships, I found a Q7 I was interested in and inquired about it through the Prime Auto Group's web site. Ken Bourne responded almost immediately. I explained to Ken that I am an out of state resident who works out of the Boston metro area and let him know my price expectations. Ken came back with a solid offer within a few hours. I agreed to come to the dealership anticipating the haggle ahead. Ken greeted me, put the same offer in front of me that we agreed to over the phone and I signed. That simple. No haggle. No blatant disregard for my intelligence or time. No voodoo car math trickery. It was almost too easy. I typically buy vehicles through a network of brokers I have used over the last few years. I haven't bought a showroom new vehicle since 2000. I have to say Ken and his sales manager, Nick Dota provided me with a purchase experience that was predictable, accurate, and (dare I say) pleasant. Ken and Nick, I appreciate your honesty and commitment to your customer. Sales brings in the customer. Service keeps them. Thank you, Mike Caro Jacksonville, FL More