Audi of Downtown LA - Service Center

negligent This is mediocre Audi dealership. Sales experience was OK (Roger Choueiri gets a "B"), their internet ad had an error (mentioned a navigation system This is mediocre Audi dealership. Sales experience was OK (Roger Choueiri gets a "B"), their internet ad had an error (mentioned a navigation system while in fact that particular car didn't have one), they didn't discount a penny for their mistake (said, the car is deeply discounted already, when in fact the price was just OK, not too high for the options and not too low either). I could've bought a similar or better car at another dealership, and I should've. Considering how many issues I had with the car, it should in fact have been priced 5 grand less, the cost of my time, frustration, nerves, countless rentals. The car was certified pre-owned and that's where all my troubles started. Right off the lot the car needed a replacement of the windshield, and there was also a rattling due to a loose panel. Thankfully, the dealership took care of these issues quickly and with no hesitation, thanks to Nicole Rabitzsch ("A" for trying hard to resolve all my concerns). But this was not the end. The car had a very distinct and very loud noise at certain speeds (50 and over 70 mph). The dealership tried to replace wheel bearings (which didn't help), and at the end they simply said: "This is normal road noise", which is code word for "we don't care, and there is nothing else we can do". Luis Soto, Business Manager of the dealership, took a road test with me (thank you for that) and also confirmed at the end: "This is normal road noise, your car is fine". I did not believe the noise was normal and was concerned for my safety, I did not want to have a major accident while driving on the highway at high speeds. I took the car to a different dealership, which confirmed that the gearbox is damaged and the car is not safe to drive. The negligence of this dealership is beyond my understanding. They might be OK to change your oil, but I would not trust this dealership to perform any more serious service than that. They caused me a lot of frustration and several hours of wasted time (driving back and forth to them, trying to convince them to listen to me). Very negative experience. One of my friends said, "this dealership is a disgrace to Audi brand", and I agree with him. Final grade: "D". More

Audi Service Dept. I have to thank Jorge Serrano for making my visit to the service department a pleasure. As always, Jorge is incredibly courteous and goes out of his I have to thank Jorge Serrano for making my visit to the service department a pleasure. As always, Jorge is incredibly courteous and goes out of his way to provide excellent customer service. Thank you Jorge! More

Satisfied with Audi of Downtown LA As usual, Jorge Serrano was on point with the service that I needed following in expected incident. I thought that I had hit a major pot hole and hat As usual, Jorge Serrano was on point with the service that I needed following in expected incident. I thought that I had hit a major pot hole and hat the car towed in for servicing, Jorge worked diligently with my insurance inspector and my car was returned within a week. The car was clean and other members helped me to transfer personal items from rental to my car. I was very pleased, and again, to date have had no subsequent issues. More

Great experience and service at Audi Downtown L.A. - I have had my car serviced at Audi of Downtown LA on several occasions. And each time it is a great experience. On my most recent visit I had the pl I have had my car serviced at Audi of Downtown LA on several occasions. And each time it is a great experience. On my most recent visit I had the pleasure of interacting with Eddie Perez. Eddie was very nice, helpful and patient in explaining the situation with my vehicle. He also arranged for a rental car. The process was quite smooth. I would definitely recommend Eddie Perez, he is a great service advisor. More

Excellent service I just want to say I was impressed with the customer service with Valentine Rautescu , he is the greatest , it's hard to find someone who really cares I just want to say I was impressed with the customer service with Valentine Rautescu , he is the greatest , it's hard to find someone who really cares about his customers, I wish you guys had more employees like him . He knows how to take care his customers. Great attitude, very friendly and great personality. Thank you More

Great Service! Have been to the Audi DTLA two times and have dealt with Eddie Perez.....love the service I get from him, really enjoy dealing with Eddie. Will keep Have been to the Audi DTLA two times and have dealt with Eddie Perez.....love the service I get from him, really enjoy dealing with Eddie. Will keep coming back as a result. More

Excellent service Jorge Serrano went over and beyond to make sure I was satisfied by addressed all my concerns.and providing excellent customer service while maintainin Jorge Serrano went over and beyond to make sure I was satisfied by addressed all my concerns.and providing excellent customer service while maintaining a professional demeanor. My car was finished in a timely matter And I will definitely be a retuning customer. More

Jorge serrano is great to work with. They always take care of everything that is needed, they recommend this that will be needed and give me a quote for the things I can't do that day but They always take care of everything that is needed, they recommend this that will be needed and give me a quote for the things I can't do that day but will do in the future More

Service done Audi of downtown did best services. On time and all staff very kind. During the service my car dealer offer loan a car too. They are best! Audi of downtown did best services. On time and all staff very kind. During the service my car dealer offer loan a car too. They are best! More