Audi of Orland Park - Service Center

Scammers Took my Audi in for an oil change, was quoted $229.95. I said OK and gave my 10% discount coupon which I printed from their web site. Service took a Took my Audi in for an oil change, was quoted $229.95. I said OK and gave my 10% discount coupon which I printed from their web site. Service took about just an hour which is what I was told. BUT when the bill came guess what? He said the price of the oil change went up so I gave you a few more dollars of, well yes you should. When I got home I recalculated the original price with tax, and without the discount. If you are following this the price increase with my 10% come out to the same price without the discount on the original quote. NEVER AGAIN will they get my business. As much as I hate driving downtown, looks Fletcher Jones might be worth it.(read their reviews) More

I will never bring my vehicle in for service to this dealership again. This is the 2+ times they have provided poor service and tried to over charge me. This is also the second time I have decided to dealership again. This is the 2+ times they have provided poor service and tried to over charge me. This is also the second time I have decided to remove my car and not let them repair due to not honoring an extended warranty and over charging me on the parts and labor. I will not buy a vehicle from this dealership again. I also will never speak highly or recommend this dealership to anyone. Was very disappointed with the Service Manager Gerald and the whole Audi Orland Park staff. More

I took my Audi to Audi of Orland Park to have the check engine light and low idle issue checked-out in December of 2012 and was told a broken check valve was the problem which I had repaired. Then the begi engine light and low idle issue checked-out in December of 2012 and was told a broken check valve was the problem which I had repaired. Then the beginning of March not even three months later I started having the same problems. Again, I was told that multiple codes were found but was advised that the sparks plugs is likely the problem and recommended I change the spark plugs and have the fuel injectors serviced which would cost somewhere between $600-$700, but here's the catcher he goes on to say that he could guarantee that this would resolve the problems I was having with the car. Therefore, I declined to have the vehicle serviced and took it to another repair shop that service Audi's for a second opinion. Come to find out that they NEVER really repaired the vehicle properly and NEVER cleared the codes so the codes list just kept growing making it impossible to pin-point which codes were really causing the problems I was experiencing with the vehicle in order diagnosis and repair the vehicle properly. All along they were band-aiding the car doing meaningless repairs and charging me ridiculous prices to do so. This dealership is a scam and a rip-off and I'll never go there again or recommend you or anyone else go there.....Although I really enjoyed driving my Audi my experience with the dealership service dept. has made me decide to never buy another Audi again! More

I didn't think that modern day dealerships ran like this. I know you hear the stories but this place reinforced that "salesman" mentality. I brought my Audi in for service having it towed there. I had to I know you hear the stories but this place reinforced that "salesman" mentality. I brought my Audi in for service having it towed there. I had to deal with Gerald as my service writer and it seemed like it was his first day. I had to repeat myself several times and several calls to straighten out my repairs. Gerald didn't know any automotive vocabulary. It was a fight just to get him to add an extra oil filter to my ticket. He kept on pricing an oil change. So my car wasn't fixed when I picked it up a week later. It was blowing straight oil and white smoke out of the exhaust. The car had the exact mileage that I dropped it off with TO THE MILE. I guess they have a short test drive loop. So I was told my Gerald the next day that they didn't accept my warranty and that if I didn't pick up my car that night he would be charging $50 a day storage fees. They defended the position that they had fixed my car and that the engine itself had this oil leak. What I had was a blown turbo oil seal and it was dumping raw oil into the exhaust! This was even a covered component! So I had another private shop of my friends repair my car for real. Never been so pissed in my life!! Gerald needs to go back to the Hallmark store in the mall and leave cars alone. This dealership also has several poor ratings and open conflicts on the Illinois better business bureau for repairs! More