Auffenberg Ford North, Inc.

The service advisors, especially Mr. Latif Adams, are friendly and welcoming. They are good at recommending services and explaining the options once a technician has made a recommendati Latif Adams, are friendly and welcoming. They are good at recommending services and explaining the options once a technician has made a recommendation. Always professional. I recall a customer being upset once and they reminded calmed and explained the process and was able to de-escalate the situation. Great folks over there. More

I've bought multiple cars and trucks from the company since 1994 and plan to stay with them. since 1994 and plan to stay with them. More

Was a great experience. My salesperson was Denesha Washington and she went above and beyond and found me a more upgraded model with very little price increase. And the finan My salesperson was Denesha Washington and she went above and beyond and found me a more upgraded model with very little price increase. And the finance guy was great also. With all the paperwork involved he got it knocked out in a timely manner. More

I really want to thank Darryl, the Finance Manager, and the rest of the team at Auffenberg Ford. I normally detest the car-buying process and I let Darryl know that upfront. However, he and the staff made the rest of the team at Auffenberg Ford. I normally detest the car-buying process and I let Darryl know that upfront. However, he and the staff made the entire experience of purchasing my Mustang Mach-E incredibly smooth and stress-free. Having recently gone through a divorce, my credit profile wasn't in the best shape, and I anticipated a really difficult financing process. But I never felt judged or taken advantage of. Instead, Darryl was completely transparent, kind, and supportive. They actively worked on my behalf to beat the initial loan options and ultimately secured a rate that was much lower than I ever expected for my situation. I literally sat in my car afterward, cried tears of relief, and thanked God. I will absolutely recommend Auffenberg Ford to anyone looking for a vehicle. More

The service department is outstanding. Have been an Auffenberg customer for many years and the staff has always been the best. Have been an Auffenberg customer for many years and the staff has always been the best. More

Don't go to this dealership at all. There are much better Ford dealerships. I only went to this dealership because the used vehicle I wanted was available, however, if you're not buying There are much better Ford dealerships. I only went to this dealership because the used vehicle I wanted was available, however, if you're not buying a Ford vehicle, they don't treat you very well. They are terrible at explaining the warranty and financial information, they rush you through your process, even though I was there all day waiting for them to finish. I spent more time waiting in a seat than I did talking to my salesperson. They pressure you into a warranty and snuck additional costs into my final price. When I brought it up, they told me I don't have to buy the car. They do all the stereotypical slimy dealership practices. They didn't even give me all of my warranty paperwork... I had to call another Auffenberg dealership to have it emailed to me. My salesperson quit responding after I asked him to send me my warranty information several times. Not only that, they promise you that the extended warranty takes care of "everything" on the car and when you read the fine print, that is a complete lie. I felt misled and scammed when it came to financing and purchasing the warranty. I don't regret the car (because it's not a Ford), but I do regret doing business with this shady dealership. Do yourself a favor: avoid this dump and the terrible customer service they provide. More

outstanding service each time I visit the facility great people great professional attitude great job. people great professional attitude great job. More

I have named this place auffelberg ford these people are the worst to deal with after they have the sale they do not care about you very crooked people BUYER BEWARE !!!! the worst to deal with after they have the sale they do not care about you very crooked people BUYER BEWARE !!!! More

I appreciate the no pressure sales and the out the door cost is good but the waiting to fill out paperwork is too long. cost is good but the waiting to fill out paperwork is too long. More

Daneesha was my sales consultant & she was so awesome! !! Very friendly, energetic & knowledgeable about my Traverse!! I will definitely refer you to my people.She gets a 10+ for me. Jaque the finance guy !! Very friendly, energetic & knowledgeable about my Traverse!! I will definitely refer you to my people.She gets a 10+ for me. Jaque the finance guy was also super! You have a great team there!! More