Auffenberg Ford North, Inc.

Never buying a vehicle is it enjoyable but this purchase was as close as it gets. From first contact to purchase the staff were upfront with no games or… mis-truths. Even at close/finance it was a simple t was as close as it gets. From first contact to purchase the staff were upfront with no games or… mis-truths. Even at close/finance it was a simple to you want any of theses add-ons or extras? No, ok moving on. More

This dealership lies and can’t be trusted. They don’t care about customers — just closing a sale. The smiles disappear fast, and so does any real service. Ali blatantly lied about what she They don’t care about customers — just closing a sale. The smiles disappear fast, and so does any real service. Ali blatantly lied about what she showed me during the sale. When I followed up to share my concerns, she ignored me completely. I only got a response after emailing management — and even then, they defended her lie and offered weak, meaningless “discounts” instead of taking responsibility. When I mentioned a better out-the-door quote from another dealer, Ali said, “St. Louis dealers lie about pricing.” That was the final red flag. The lack of honesty and accountability here is unacceptable. I walked away feeling misled, dismissed, and disrespected. If you’re buying a Ford, there are better and much more trustworthy dealerships. Especially out near Breese, IL, Those dealerships seem much more transparent, respectful, and willing to actually try to earn business — the complete opposite of what I experienced here. Skip this place entirely and consider another location (like out near Breese,IL or St.Louis)— you’ll be glad you did. More

Got oil change and after completed they didn’t shut my hood all the way , didn’t put my stem caps back on, and a cover they say was not touched on my make and model fell off. The cover and the hood could hood all the way , didn’t put my stem caps back on, and a cover they say was not touched on my make and model fell off. The cover and the hood could have been dangerous and hurt someone. I am attaching a pic of the part they say they did not touch and video shows it is the first and last step of the oil change. I called and spoke with service manager Kenny and he card nothing about customer service and totally lied to me on this cover. I purchased the cover myself to be put on and really only called Kenny thinking he might like to speak with technician. Of course he could have cared less. Have used this dealership for years and always gave good reviews until this time and so upsetting to discover how they truly are. Loss of business from this family and anyone else that ask us about them.i More

Outstanding from the time we walked in the door. Our salesman, Gavin did an amazing job with the sale. All the individuals we came in contact with that day were true professionals Our salesman, Gavin did an amazing job with the sale. All the individuals we came in contact with that day were true professionals More

I just purchased a 2025 Moulton magenta metallic GT Ford Mustang from Auffenberg… My sales person Alli was exceptional, as was the sales manager, John. I traded in my 2018 Ford Mustang GT… To aid in my purc Mustang from Auffenberg… My sales person Alli was exceptional, as was the sales manager, John. I traded in my 2018 Ford Mustang GT… To aid in my purchase of my brand new baby. If you’re looking to buy a Ford of any kind… Look no further than Auffenberg Ford North in O’Fallon Illinois! They will make sure that you are treated like family and that you get the best deal, on the best vehicle of your dreams! I’ve used them for service on the Mustang that I just traded in… And I have always found them to be such an exceptional dealership to work with whether it be with service or sales! More

Darryl (Deno) was a pleasure to work with. He’s patient, respectful and knowledgeable. If you looking for a car ask for Deno. He os able to assist you purchase a car from Auffenberg Ford, He’s patient, respectful and knowledgeable. If you looking for a car ask for Deno. He os able to assist you purchase a car from Auffenberg Ford, Belleville and Shiloh. Thanks Deno for a pleasant experience! More

These people are impossible to deal with. They will not move on price and will give bare minimum for a trade. I also had to deal with the owner himself because of the incompetent sales pers They will not move on price and will give bare minimum for a trade. I also had to deal with the owner himself because of the incompetent sales personnel. I would definitely stay away from this group. More

They were very courteous and attentive. I,myself, had a real good experience there. A+ I,myself, had a real good experience there. A+ More

EVERY interaction I have had with this dealership has been a deception. I bought a car from them which turned out to be a lemon. Thankfully I bought the warranty so when the engine needed to be replace been a deception. I bought a car from them which turned out to be a lemon. Thankfully I bought the warranty so when the engine needed to be replaced (after less than a year) they had to do it, but of course they tried to make it seem like I didn't have one. They told me that they did an inspection and topped off fluids, but the oil was completely empty, like they drained it but forgot to refill it. They sent me an email with offers of services, and they aren't honoring the service they SENT TO ME! If at all possible I will never do business with them again. More