Auffenberg Ford North, Inc.

100 percent A1 service! Shout out to the Sales Team! Thank you for ensuring I got the best treatment possible! Shout out to the Sales Team! Thank you for ensuring I got the best treatment possible! More

I had to bring my car back in for Rework due to bad installation, left tool in my car. Quality check on parts and installation was not completed installation, left tool in my car. Quality check on parts and installation was not completed More

The sales people I dealt with were amazing. They made the buying experience very easy and worked tirelessly to get the car i wanted at the payment I wanted. They made the buying experience very easy and worked tirelessly to get the car i wanted at the payment I wanted. More

Transmission problems within 2 days of having vehicle! I tried to bring the vehicle back within the 7 days - but another specification is that the miles had to be 150, or under. Of course they keep that p I tried to bring the vehicle back within the 7 days - but another specification is that the miles had to be 150, or under. Of course they keep that paper you signed with that information. No copies of that was given to me. When I arrived for my appointment at 9, the vehicle I wanted to look at, the lights were taken all apart. If had snowed the day before and nothing was cleaned off. Long story short, I was there over 5 hours and brought home a vehicle that already has transmission problems!! Had I been answered right away, I would have been able to return the problem vehicle within their time frame! More

When you have an appt to see a specific vehicle. Have it ready. The one I was looking at had the lights all taken apart. After being there over 5 hours being told what the papers you are signing a Have it ready. The one I was looking at had the lights all taken apart. After being there over 5 hours being told what the papers you are signing are fit, and not getting copies of said papers. Was told 7 day return. 150 miles was not mentioned. But, I signed it. Hate salesmen More

I bought a 2024 Ford Maverick. It took 6 months to come in which was very much expected. During that time my sales consultant Darryl Brown was excellent. Any questions or concerns It took 6 months to come in which was very much expected. During that time my sales consultant Darryl Brown was excellent. Any questions or concerns I had during the 6 month period were answered in a very timely manner. The sales manager Dustin Baron is also excellent to work with. My experience with everyone at Auffenberg Ford North has been Great. Looking forward to getting my service work done there. More

This is the fourth vehicle we have purchased from this dealership. We have always had a good experience and this time was no exception. dealership. We have always had a good experience and this time was no exception. More

Jace Howell was my sales professional and he provided excellent customer service throughout the whole process. In fact, I had some questions for him and it was his day off and he still took the time to g excellent customer service throughout the whole process. In fact, I had some questions for him and it was his day off and he still took the time to get in touch with me and answer all my questions. He explained the process well and what I should expect. Would definitely recommend Jace Howell and Auffenberg Ford O’Fallon. More

The service ctr staff had my Ford Escape for over 3 weeks after deciding that the transmission needed to be replaced. Once the new or rebuilt transmission was received by the department, the work progressed after deciding that the transmission needed to be replaced. Once the new or rebuilt transmission was received by the department, the work progressed nicely and I finally got my car back running nicely. I appreciated receiving a loaner car for 1 weekend. Overall, I did receive good service and attention with this matter. Thank You. More

Easy oil change process and super nice guys! I will be back to get my oil changed again. I will be back to get my oil changed again. More