Auffenberg Ford North, Inc.

Nightmare experience. Waited three hours, asked for my keys back and left the dealership. My salesman sweetened the deal and I stupidly returned the next day. I then waite Waited three hours, asked for my keys back and left the dealership. My salesman sweetened the deal and I stupidly returned the next day. I then waited another hour before going back to the finance office. Then the smoke and mirrors show really began. Jacob Whetsel is the finance manager and you’d better make sure you have your wallet when you leave. He only cares about getting a commission. He attempted to sell my wife and I a warranty we had no interest in. After we said no multiple times he had his manager Vince Webb talk to us. He said since we had a horrible experience the day before he would “cover most of the warranty” and it would only be 7-8 dollars a month extra. I later learned the warranty was 4 THOUSAND dollars added to the loan. They supposedly took 700 dollars off of it, which is a far cry from covering most of it. They will LIE to you and waste so much of your time that it will make you sign anything just to get out of there. Needless to say we feel taken advantage of. Thankfully they did let us cancel the warranty. Vince Webb did at least call and apologize. Jacob Whetsel however did not have an ounce of regret. Do yourselves a favor and find somewhere else to purchase a vehicle. More

Matt and Dylan worked with us to get best price for our trade-ins and agreeable price on two new vehicles. trade-ins and agreeable price on two new vehicles. More

I just purchased a new car and Bryan Therrien helped make this experience great. He’s a Rockstar! He’s knowledgeable, responsive, approachable and has a lot of good jokes. If you’re in the market for a new c this experience great. He’s a Rockstar! He’s knowledgeable, responsive, approachable and has a lot of good jokes. If you’re in the market for a new car, ask for Bryan! More

We wanted to purchase a Ram 2500 that they have had on their lot since May. Offered a ridiculous price for our trade, we ended up selling it to a private party for $5K more. Would not negotiate at all a their lot since May. Offered a ridiculous price for our trade, we ended up selling it to a private party for $5K more. Would not negotiate at all and Jordan and phantom guy he kept running to were very arrogant. We walked out, they still have the truck and have lowered the price. Not sure how they stay in business. More

I was having engine problems and Auffenberg Ford OFallon helped me out immensely. The process was seamless. Thank you. helped me out immensely. The process was seamless. Thank you. More

Working with Paige was nothing short of a great experience. She was attentive to all my wants/needs and helped me to make the best decision on my car buying process! Go see Paige, you will not regr experience. She was attentive to all my wants/needs and helped me to make the best decision on my car buying process! Go see Paige, you will not regret it! More

Cody was very helpful with showing me the vehicle I had my eyes set on. He made the process of buying this truck very easy. I would definitely buy from them again. my eyes set on. He made the process of buying this truck very easy. I would definitely buy from them again. More

Mayssam is incredible, helped me find the car I was looking for. I was able to test drive and buy the vehicle I wanted all in the same day thanks to Mayssam. looking for. I was able to test drive and buy the vehicle I wanted all in the same day thanks to Mayssam. More

Last update: Emailed the GM so I got a call back from Vince. He waisted my time telling me he's sorry and "fixes his mistakes" but no offer to actually get the vehicle fixed. Took my mechanic less than Vince. He waisted my time telling me he's sorry and "fixes his mistakes" but no offer to actually get the vehicle fixed. Took my mechanic less than 30 minutes to diagnose the Flex needed freon and now I have ac, so the appointment to fix it was a crock and if a mechanic really looked at it, he needs fired. The only offer from Auffenberg was to return the vehicle and get the trade in value for my car. That's not acceptable considering I am a single parent and have a 60 mile commute daily for work. I cannot be without a car. Update 3: Got my car back and the ac is not fixed! But Vince sure did ask me to change this review. Now it's going to my mechanic so it will actually be fixed. Suprise, suprise, I emailed and called Vince and have not heard back. Update 2: today at noon was the apt to get the ac fixed. I had to reach out to confirm if it was done at 430 as I got no call. No shock that it took an hour to get return contact and be told the vehicle wasnt ready. Update, had to call my salesman back after over 6 hours and a pointless trip I was told the apt for it getting fixed is a week away. But he cant tell me where it's being worked on. I'm supposed to show up, hand over my keys and just believe they are going to have it fixed correctly?!? I'm supposed to drive with no ac for over a week in 95+ temps, which means to take my son anywhere I will have to rent or borrow a vehicle. No questions answered, no getting me a vehicle to drive for a week that has ac. This problem should have been fixed before the vehicle was put out for sale. A manager agreed to a rental after me arguing for one, but failed to mention I had to be in before 6 to get it. So I got the rental on Thursday, not the 7 seat vehicle the manager told me that I would get, but at least it has ac. It is filthy and almost on E. At this point I am not surprised at another false statement. After a previous horrible experience I saw the new management and decided to give Auffenberg another shot. Let the sales rep know I was very cautious and explained about last experience. Huge mistake!! Never again will I even consider Auffenberg and I will warn anyone I know car shopping to avoid them as well! Bought a car Saturday and verified it had been thoroughly checked in the shop prior to being put on the lot. Big fat lie! The air conditioning went out less than 48 hours later. I left a message Monday evening with the shop and didnt hear back. On Tuesday I called my salesman since the shop told me only he could get the ac fixed at no charge to me. He said to come in today and it will be fixed. He knew I was having to leave work, since I told him. Got to the dealership, he sat in it for 30 seconds and agreed it was out. Lie #2, now he needs to make an appointment for me to get it fixed. Best he can probably do is a week out. Been over an hour and still no appointment call or email. Guess I am paying for this myself since I cant have my son in a car with no air and temps this high. I guess he thought waisting my time today and costing me money was funny. There's no other reason to do it when he could have told me about the appointment needing to be made over the phone and saved my time and money!!! Word of advise run as fast as you can away from auffenberg!!! I email the GM and owner, no responses. More

I told cody schultz I could put 600 down and didnt want to go over 315 a month. Made me sit for 4 hours then came back with an offer of 2500 down and 340 a month. Ran my credit 5 times. Couldn't find the k to go over 315 a month. Made me sit for 4 hours then came back with an offer of 2500 down and 340 a month. Ran my credit 5 times. Couldn't find the key to three cars he tried to show me. Wasted my day and time. More