Auffenberg Ford North, Inc.

Randy and Justin are amazing salesman! They made the buying experience super easy and fun! They were very professional and super informative! I would highly recommend them and this dealership! Shaun is buying experience super easy and fun! They were very professional and super informative! I would highly recommend them and this dealership! Shaun is the finance personal and explained everything in perfect detail! He worked with me and made things 100 times easier!! I appreciate everything these gentleman and dealership have done for me! More

I worked with Randy to purchase my first car, and he was great! He did everything in his power to help me out and always made sure I felt comfortable with what was going on. Would highly recommend! great! He did everything in his power to help me out and always made sure I felt comfortable with what was going on. Would highly recommend! More

TRASHY xxx PLACE THESE xxxxIN xxxxxxxx SOLD ME A LEMON 2013 F150... IT HAS BEEN HAVING MAJOR PROBLEMS SINCE I GOT IT AND ALL THESE xxxxERS PLAY GAMES 2013 F150... IT HAS BEEN HAVING MAJOR PROBLEMS SINCE I GOT IT AND ALL THESE xxxxERS PLAY GAMES More

Ron and Dustin took care of me after being misinformed at Auffenberg Nissan service center. They got my car taken care of in a reasonable amount of time and clarified the the misinformation I was given. Auffenberg Nissan service center. They got my car taken care of in a reasonable amount of time and clarified the the misinformation I was given. More

If looking for car i do not recommend this place, they do not keep there word on deals they made at time of sale, My engine light came on four months after owning along with ton of other lights. Took it over not keep there word on deals they made at time of sale, My engine light came on four months after owning along with ton of other lights. Took it over to them to be repaired, they did not honor the deal and next day i got it back engine light was back on with a diffrent code messaged the service guy and he told me my car was ready to be picked up and i had $90 something charge... i hadnt taken my car in yet, since taking my car there for repairs, my heat does not work now worked before taking it. When i call they bounce me around to diffrent people whom in end I just have to leave message and get no where Im taking my car else where for future repairs and will not buy from them again. More

Bought a new Ford F-350, great dealership would buy 10 more if needed, great place, but people stop crying and complaining about affenberg, Jordan C your the man !!!!! more if needed, great place, but people stop crying and complaining about affenberg, Jordan C your the man !!!!! More

Went for a oil change & they lost the bolts for the skid plate. & they replaced them with zip ties... seriously zip ties. When I called in they told me to stop by maybe they could replace them. They had plate. & they replaced them with zip ties... seriously zip ties. When I called in they told me to stop by maybe they could replace them. They had no idea if they had the correct parts & weren't willing to look it up. More

Tried buying a Volkswagen TDI from them. First they switched cars on me and it took two days before I realized why there was a difference in mileage. The car I asked to see had lower mileage, no damage switched cars on me and it took two days before I realized why there was a difference in mileage. The car I asked to see had lower mileage, no damage, one owner. Switched it for a higher mileage car with multiple owners, damage. Both cars sat for an extended amount of time while in possession of manufacturer and have dry rotted tires. They claim the car passed a safety inspection and refuse to replace the tires to sell the car. They want me to buy the car for $10K AS IS and pay for the tires. It will also need windshield wipers (also dry rotted), and good scrubbing because it’s still caked in filth to the point I thought it had paint damage, floor mats, upholstery cleaning. All of this isn’t including the many things that can go wrong with a car that sat in a field for 18 to 36 months. These cars have been sitting on Auffenbergs lot since November/January. It’s September. I’m a returning Auffenberg customer and TDI owner but they see a woman and are trying to take advantage. AThat orthey really just don’t want to sell cars?!?! They offered me a ridiculous low amount for my trade so I said I would keep my car and pay $2K cash down. I wish this car was at any other dealership. I won’t buy a car that from a place who tells me my car will fail anyday (it’s newer with new tires) while trying to sell me a car with dry rotted tires and windshield wipers. What a joke! Jon the salesperson was nice but also tried to tell me BS lies and had no interest in giving even an inch. I was willing to pay asking price. He just kept saying this is our lowest price. There’s no negotiation. (Paraphrased) They should advertise that better. But all I wanted was a car that was safe to put my child in and drive down the highway without worrying about a blowout that could flip the car or cause me to lose control and have an awful accident. They lost a $10K sale and a repeat customer over a set of tires that cost a huge dealership like them hardly anything. After all, the salesman bragged about how they are the second largest dealer in the country. After searching their inventory I found they put new tires on many of the VW’s that sat for less time. Most were being sold for the same price of $8995 in varying conditions with varying mileage. More

Traded in a vehicle for a new ford explorer - at the end of the day, I ended up with overpriced product and got hood winked. They sold me a maintenance plan that can only be done at that specific dealer, li of the day, I ended up with overpriced product and got hood winked. They sold me a maintenance plan that can only be done at that specific dealer, literally lied to me to sell it. Also did a trade with another dealer to get me the color I wanted but without telling me my "discounts" disappeared?? Also, next day when I picked up there were multiple damages and non functioning features on brand new vehicle (creased door panel and scarred pillar trim and grease marks on the roof liner and salesman literally said "Well what do you want me to do about it?" - couldn't care less since I already bought the car the day before and was just waiting delivery. I had to insist on getting things fixed. If they have to scream they are honest on their website ... likely they are not.. Never coming back. More

After three years, Auffenberg Ford , O'Fallon, IL still has not taken responsibility to fix my car. I was lied to, threatened, and screamed at. Be careful, a highly unbethical car dealership has not taken responsibility to fix my car. I was lied to, threatened, and screamed at. Be careful, a highly unbethical car dealership More