Auffenberg Ford North, Inc.

After three years, Auffenberg Ford , O'Fallon, IL still has not taken responsibility to fix my car. I was lied to, threatened, and screamed at. Be careful, a highly unbethical car dealership has not taken responsibility to fix my car. I was lied to, threatened, and screamed at. Be careful, a highly unbethical car dealership More

A totally dishonest, unethical and cheating car dealership. Three years ago I bought a 2013 Nissan Rogue. Auffenberg Ford, O'Fallon, Il did not disclose that the vehicles had a huge paint issue. Th dealership. Three years ago I bought a 2013 Nissan Rogue. Auffenberg Ford, O'Fallon, Il did not disclose that the vehicles had a huge paint issue. The paint is defective thus peeling heavily. Trying to have Auffenberg fix the problem I was screamed at, threatened by the General Sales Manager, Tony, lied to by various other employees. The car is not fixed yet. Danny Be careful!! More

Terrible experiance . Salesman robert steavenson put hard hit on my credit before I even arrived on his lot to look at car. Unbelievable . Dont even think there straight hit on my credit before I even arrived on his lot to look at car. Unbelievable . Dont even think there straight More

Worse Car Buying experience EVER My experience with Auffenberg Ford was the worse in my car buying experience (nearly 20 cars purchased). I was invited to a "special event”. It was a My experience with Auffenberg Ford was the worse in my car buying experience (nearly 20 cars purchased). I was invited to a "special event”. It was a sham, supposedly offering me “special savings” and more money for my trade-in than I would ever otherwise receive. Ultimately, what they offered me was a standard discount that was the same as that listed for the vehicle on their website that anyone could have obtained, not just those invited to the “special event”. I could have obtained a better price from countless dealers just by browsing autotrader.com. They offered me $11,000 for my trade-in, $2000 less than KBB trade-in value. Their special event representative, Dave Knight, barely gave me a glance before passing me off to a salesman, Lou, who was much better at talking than listening. Lou aggressively try to sell me a “Car Butler” package before we even began to negotiate a price for a new Escape or an offer on my trade-in, and continued multiple times to try to sell me the Car Butler after I told him I had ZERO interest it. After evaluating my trade-in, they kept the keys to it and I had to ask for them multiple times before they returned them and allowed us to leave. After leaving Auffenberg Ford, we went to another dealership (Lou Fusz) that day and made a great deal on a new vehicle and we obtained a fair price on our trade-in. More

Terrible customer service after the sale Purchased two used cars from them. Within one month had major problem with one of them that required repair. Do not believe them when they tell you Purchased two used cars from them. Within one month had major problem with one of them that required repair. Do not believe them when they tell you the cars have been completely checked. Issue i had would have been found if they had done there due diligence prior to offering it for sale. They do not stand behind the products sold. Will never due business with this company again. Best they could offer me was a 10% discount on the repair that was a slap in the face. Do not buy form this company More

Service is terrible! Bought my Ford F150 2 years ago brand new from this dealership with a "okay" experience. Last week, I needed to have a front end noise diagnosed so I Bought my Ford F150 2 years ago brand new from this dealership with a "okay" experience. Last week, I needed to have a front end noise diagnosed so I decided to make an appointment to have my truck looked at to figure out what the cause was. I live in Farmington Mo and made my decision to buy my vehicle at a dealer located 70 miles away due to price and negotiating a extended warranty into the deal. When I arrived at the service center, the gentleman at the service desk started explaining the cost that will be incurred by me for diagnosis and repair. I stated to him that I had a 5 year 100,000 mile bumper to bumper warranty. He immediately became defensive and said "Our computer system does not show you have an extended warranty" I advised him that I was positive that I did but unfortunately, forgot to bring my paperwork with me. He stated that I would have to wait 30 minutes for someone in finance to come in and look for the warranty papers. Low and behold after about 45 minutes, finance was able to provide proof of extended warranty. During my 45 minutes of waiting for finance, I wanted to get a courtesy vehicle so I wouldn't have to sit with my wife and 2 month old grandson for extended time. When I made the service appointment, I inquired about getting a courtesy car, the lady told me it would be no problem. The gentleman in service seemed very annoyed that I was persistent about getting a car and told me " I don't know who you talked too but, we don't have a courtesy car to loan you....we don't do that here! " i said, okay, somebody lied to me please check on rental. A young lady called enterprise and advised me they had no cars available due to the upcoming holiday weekend. During my conversation with the service person, some other employee was walking by and overheard my conversation and said, three loaner cars will be available in about 20 minutes. By this time I was livid because the service guy outright lied to me. I never received an apology other then him trying to back pedal by blaming someone else. My appointment was at 8:00 am, truck did not get pulled back into service until 3:30. Next, chapter, I'm sitting in the service waiting room as I write this review because my appointment today was at 9:20 to replace parts causing the noise. My truck is still sitting in the parking lot at 12:30. I'm not even going to fight for a loaner. My wife is currently in the market for a new vehicle....It WILL NOT be purchased at Auffenberg Ford!! Update. Truck was still not taken back for service at 3:30, I left without repair being done. Will never go back! More

Service stinks I made an appointment weeks ago for a safety recall . I made other appointments around this, arranged for a ride, and did all of this before school I made an appointment weeks ago for a safety recall . I made other appointments around this, arranged for a ride, and did all of this before school starts next week. (I'm a teacher.) I drove 30 minutes to get here only to be told they were too backed up and people had called off today. I asked why they didn't call me before I came over. They said they just had people call off. Said they had 20 recalls backed up. Overbooking? Then, decided they could chNge my oil, but tried to sell me 1000 dollars of other fixes. More

Broke door handle at their premise wanted to charge us $350 Took car to get airbag replaced. I took car there and was able to open my car door when i got there. When I picked up car I could not open car from Took car to get airbag replaced. I took car there and was able to open my car door when i got there. When I picked up car I could not open car from inside of car. I called them and they told me to bring it up to them. So I did. They told me they did not do it AFTER I brought it up to them. They wanted me to pay them $350 to fix it. They wear arrogant and rude. I wish i would have read the other reviews before I took it to them. I can not believe they are still in business. More

Awful does not even describe them.. Do NOT...I repeat DO NOT, try to buy a car from Auffenburg Ford O'fallon. We have been duked around for a week! A WEEK!!! First it took 3 days to hear Do NOT...I repeat DO NOT, try to buy a car from Auffenburg Ford O'fallon. We have been duked around for a week! A WEEK!!! First it took 3 days to hear back from financing to find out that they cannot sell us the car that they pushed financing for because its not safe, ok fine..we find a different car. Now we are hearing vaguely from our salesman who wouldn't tell us anything about our #s. We come up unannounced today and hear "great news, we dropped the price of the truck to $13,900 and your interest rate is ONLY 17.02% leaving your monthly payment $510! Isnt that great?!" Are you kidding me??? No. Show me the numbers of how you got that....not one of them would show us any real numbers! So, your telling me that you would rather NOT sell me a vehicle than to show me the numbers.. More

Flat out lied to me concerning Fords rental policy on recall I was sent a letter in June 2018 concerning a airbag recall on my 2006 Ford Fusion. So in September 2018 when I had not heard anything I went to Auffe I was sent a letter in June 2018 concerning a airbag recall on my 2006 Ford Fusion. So in September 2018 when I had not heard anything I went to Auffenberg Ford in O fallon Illinois to ask for an estimate of when parts might be available. I went to the parts department, ask the question, the man told me to wait a minute, he came back 60 seconds later and told me that they have not heard anything, they have no idea when parts will be available. I then went to the front desk of the service department and ask about a Rental car which my recall letter says I'm entitle to. They told me that Ford has already exhausted their rental cars they can give out, and its not possible to get a rental car. So I went home, called Fords service number at 1-800-392-3673. Within five minutes I was told that parts will be shipped to the dealership in October, and they gave me a case number for a rental vehicle. They said a rental vehicle is no problem. I would stay as far away from Auffenberg as possible. They keep a straight face while giving you no help at all, and then smile and tell you to have a nice day on your way out the door. More