Auffenberg Ford North, Inc.

LOVE MY ECLIPSE THANK YOU TO ROBERT STEVENSON. YOU WERE AMAZING. YOUR PATIENCE WITH GETTING THIS FINALIZED WAS AWESOME. I WAS TREATED WITH RESPECT AND FELT THAT EVE THANK YOU TO ROBERT STEVENSON. YOU WERE AMAZING. YOUR PATIENCE WITH GETTING THIS FINALIZED WAS AWESOME. I WAS TREATED WITH RESPECT AND FELT THAT EVERYONE WAS GOING TO GREAT LENGTHS TO MAKE ME HAPPY. I AM EXTREMELY HAPPY WITH MY CAR AND HAVE BEEN TELLING EVERYONE AT WORK TO MAKE SURE THEY COME SEE YOU WHEN THEY ARE READY TO GET A CAR. More

Love my pre owned taurus Everything from beginning to end was amazing. It was the easiest and fastest cat purchase. They satisfied all my needs when it came to find a vehicle. Everything from beginning to end was amazing. It was the easiest and fastest cat purchase. They satisfied all my needs when it came to find a vehicle. I will recommend them to anyone. More

Patience without pressure I am incredibly indecisive and when we went to trade in our vehicle our salesman Rob was awesome. He took us all over the Auffenberg lots to look at I am incredibly indecisive and when we went to trade in our vehicle our salesman Rob was awesome. He took us all over the Auffenberg lots to look at and test drive all of the cars we liked. Then he checked reviews and comparisons for the finalists, including one from another dealership, to insure we got what would be best for our family. All with patience and understanding even when I almost changed my mind on which vehicle right before we signed the papers. More

Low Ball your trade! We found a vehicle for a good price on the internet, and had no problems with the purchase price of the vehicle. But when it came time for the trade i We found a vehicle for a good price on the internet, and had no problems with the purchase price of the vehicle. But when it came time for the trade in value, they will offer you nothing for your car. Their "fair market" price for your car is insulting. I am confident of this because 2 other dealerships starting offers were $2500.00 more than Auffenbergs. Needless to say we went right down the road and traded for basically the same car, with a much better offer on our trade. More

"Never Feel Pressured" I recently had a great truck buying experience. My (sales associate) Robert Stevenson was amazing he helped me pick out a great truck. He is very know I recently had a great truck buying experience. My (sales associate) Robert Stevenson was amazing he helped me pick out a great truck. He is very knowledgeable and works very hard to get you the best deal possible. Trust me you can't go wrong with Robert as your sales associate. I will never buy another vehicle from anyone else. Great dealership Auffenberg Ford North. More

The salesman made this experience pleasent I spoke with Ben Toon about the possibility of purchasing a used Ford Fusion ... Ben went out of his way to help me understand why the Ford Fusion has I spoke with Ben Toon about the possibility of purchasing a used Ford Fusion ... Ben went out of his way to help me understand why the Ford Fusion has been such an outstanding vehicle for people just like myself. While I won't be purchasing until the spring of 2015, it is going to be a pleasure buying from Ben. He has stayed in touch and been very responsible to let me know whenever a pre-owned Fusion is available on any of Auffenberg's lots. Now that's a real professional salesman who sincerely wants to help today and tomorrow! More

Bait & Switch With Online Listings This place is a joke, it isn't even worth a one star review. They are pulling a classic bait and switch on customers. We found a listing for the veh This place is a joke, it isn't even worth a one star review. They are pulling a classic bait and switch on customers. We found a listing for the vehicle we wanted online, called a salesman about it and even got pre-approved for the financing for that vehicle. When we went to make sure we wanted it and purchase it the next day (after driving an hour and a half there), the salesman tried showing us other vehicles and claimed that the one we found online wasn't there. We showed them the stock number and they "tried" to locate it and then said "I guess it must have sold last night" even though they could find no record of it and they acted like the vehicle had never existed. Even though we went through all prior approval steps just the night before for THAT vehicle. They also tried claiming it wasn't on their website and while they had removed it from the search listings, the page itself was still active and easily found using Google. More

my review Vicki Robison was an excellent saleswoman. She was patient with us and helped us find a vehicle that was right for us. Would recommend her. Vicki Robison was an excellent saleswoman. She was patient with us and helped us find a vehicle that was right for us. Would recommend her. More

Long drive home my overall experience was great although it took a little bit of back and forth to get me in the position where I wanted to be you know I almost walke my overall experience was great although it took a little bit of back and forth to get me in the position where I wanted to be you know I almost walked away from the deal but that darn truck and everything I was looking for on it plus the management team took such good care of me as well as my salesman it was a good time but I had a long drive home to Arkansas I will do business there again. More

Worst car buying experience of my life We had an appointment to look at a used Ranger and when we got there (a 50 mile drive) they told us the cat was already sold. After we got home the de We had an appointment to look at a used Ranger and when we got there (a 50 mile drive) they told us the cat was already sold. After we got home the dealership called and said the previous deal fell through, are we still interested. We went back and after driving the truck decided to buy it. They offered a low ball offer on my trade in and didn't want to deal at all on their "internet special" price. I mentioned the $500 off discount coupon that was on the website and was told that that didn't apply to the "internet specials" either. We finally came to an agreement and when I asked about getting the two items that I found on the test drive that needed correction (which the salesperson said would be no problem to have fixed) I was told that due to the low margin they were making they wouldn't fix them! After more discussion they told me they would check out the window problem and if it was only a cleaning and lubing of the tracks they would fix it but, if it was anything else I would have to pay. I would not recommend Auffenberg to my worst enemy! More