Auffenberg Ford North, Inc.

Awesome Staff, Awesome Car! I went out on a Saturday afternoon with intention of only kicking tires and seeing what the new 2014 2015 SUV line up looked like since my wife and I I went out on a Saturday afternoon with intention of only kicking tires and seeing what the new 2014 2015 SUV line up looked like since my wife and I have a new edition to our family on the way. I was met the utmost professionalism and the most courteous staff I have ever encountered at a dealership! I was never rushed, pushed, or argued with. I was handled with utmost respect and my concerned were listened to. Our salesman, Matt Cobb, was extremely knowledgeable in his field and was able to steer us in the right direction for what our requirements were. Needless to say, we purchased that day after being met more than halfway by the entire staff at Auffenberg Ford. I would highly recommend this dealership to anyone wanting to purchase hassle free and get a very fair and reasonable deal. More

Made a deal-then told me they sold it to someone else. I made a deal with the salesperson on a $50k pickup truck. We agreed to a price and I told him I would be in right after a lunch appointment I had th I made a deal with the salesperson on a $50k pickup truck. We agreed to a price and I told him I would be in right after a lunch appointment I had that day. I took off work early and drove 20 miles in opposite direction of dealership to get my trade-in at my house. I called the sales guy as I was leaving my house and he replies...."uhhhh...I was getting ready to call you...something kinda came up. We sold the truck to someone else". I asked him if he planned on calling me before I drove the 60 miles to get there. The whole experience wiht this dealership was dicey at best. I should have been clued in with their extremely slow response times. I told him that both his and his dealership's word was worthless. He agreed to sell me a car, I agreed to buy it and was on my way to do so. No respect for my time and effort whatsoever. As it turns out I bought the same truck from Joe Machens Ford out of Columbia, MO and they delivered it to my driveway a day later. They were much better to deal with and will certainly be getting my future business. It is situations like this that gives the car buying experience a bad rap. There was no BS with Machens Ford. More

HAPPY CUSTOMER My son and daughter have both purchased a car from Brad Reno and his great sales team with in the last 6 months, last week I purchased a 2012 Dodge Jo My son and daughter have both purchased a car from Brad Reno and his great sales team with in the last 6 months, last week I purchased a 2012 Dodge Journey with only 11,000 miles awesome deal and treated so good from Brad Reno and Ryan Ward. Answered all our questions, made the sale quickly and with no hassles. I am very satisfied with my purchase as both of my children are. My family and myself will be life long customers of Brad Reno! He and his team is very professional and caring for your needs, wants and most important your pocket book. I would high urge you to contact Brad Reno or Ryan Ward if your looking to purchase a new vehicle. Thanks for such great service. Look forward to doing business again at Auffenburg More

Great experience Vicki was wonderful to work with. She was able to give me a great price that nobody else could beat. I traveled over 100 miles to purchase a new car f Vicki was wonderful to work with. She was able to give me a great price that nobody else could beat. I traveled over 100 miles to purchase a new car from her and the experience was wonderful! I definitely recommend! More

My new purchase I happily give Auffenberg Ford North and especially Paul Sturm my sales person five big gold stars. Best overall buying experience I have ever had. I happily give Auffenberg Ford North and especially Paul Sturm my sales person five big gold stars. Best overall buying experience I have ever had. Paul knows his cars intimately, but he also respects you, loves people, is upfront and honest with you, and will get the best deal possible. Made us feel welcome and right at home. I was also impressed with the financing office manager after my "pre approval" fell through and they saved the deal. My clunker traded in, and my new purchase washed and waxed, full tank of gas, extra key fob programmed on the spot, clean floor mats and financing in under three hours. Drove home the happiest I've been in my dozen or so car purchases over 35 years.! Thanks to Paul Sturm, sales used More

Bet You're Jealous of MY Mustang I've wanted a Mustang long as I remember, and I'm so in love I just might sleep in it. Thanks to Paul at Auffenberg for getting me into my dream car I've wanted a Mustang long as I remember, and I'm so in love I just might sleep in it. Thanks to Paul at Auffenberg for getting me into my dream car for under $30K. I'm really glad I went with Race Red instead of Black so it won't show as much dirt. Plus, you're right, if you're gonna spring for a sports car, it might as well be RED. I'll probly wash this baby every weekend for awhile anyways. LOL. Dang, I still can't believe she's mine!!!!! Believe the hype, people. It's so worth it! An American legend in my own garage. :D More

A Great Experience I didn't plan to buy a new car that day. I'd been browsing online and knew I needed to replace my '98 SUV sooner than later, but it was the friendly I didn't plan to buy a new car that day. I'd been browsing online and knew I needed to replace my '98 SUV sooner than later, but it was the friendly staff at Auffenberg North that convinced me to take action. My two boys are old enough that we don't really need to haul a bunch of other kids or sports equipment around anymore. I wanted a not-too-small family car with decent gas mileage, but I hadn't settled on a particular brand. One cool, spring-like day, I'd just gotten my cocker spaniel's fur trimmed at PetSmart and decided to cruise around the O'Fallon auto mall and see what was new. A sleek blue Taurus caught my eye, and as I sat there gawking at it, the nicest, silver-haired fellow came out to ask if I needed help. I'm often tense around sales people, but Paul Frayer put me right at ease, patiently answering my many questions without seeming pushy. He convinced me to take a test drive and even had another employee bring my pretty puppy a cup of water and keep an eye on her while we were gone. Wow, that Taurus really impressed me with its roominess and handling! The price was reasonable, especially with my SUV to trade, and the next thing I knew I was signing papers and transferring junk from one trunk to another. I love our new Taurus, the kids love it, even the dog seems happy. I'd recommend Auffenberg to anyone seeking a stress-free car shopping experience. More

I haven't purchased a vehicle in a long time. I worked with Nate Koch, who even though at times I was indecisive, Nate kept his patience and great attitude in focusing on what I wanted. I did shop worked with Nate Koch, who even though at times I was indecisive, Nate kept his patience and great attitude in focusing on what I wanted. I did shop around at the other dealerships just to cover all bases in a 3 day timeframe and then I came right back to Ford. Once I decided Nate assisted in explaining everything and it was a very easy and informative process. I also worked with Anthony in finance whose expertise is second to none! Overall great, easy, experience for making such a big purchase. I would definitely recommend stopping by and although I'm sure the whole staff is great, you can ask for Nate. More

For the first time in my life I have decided to look at the number one hybrid on the market. It just so happens to be a ford and I have never owned one. I took my first step on the Ford Auffenberg parking the number one hybrid on the market. It just so happens to be a ford and I have never owned one. I took my first step on the Ford Auffenberg parking and was immediately greeted by a member of the sales staff named Paul Frayer. Up front he seems like a nice salesman with a few awards on the wall for top sales of the month. I was seriously interested in the vehicle I test drove (an almost 30K car) and after a request on the best price they could do I headed home. That night I found the car cheaper online on their website and when I asked him how come he gave me a price higher after “discounts”, he said that he doesn’t have time to check the online prices when they have over 300 cars in stock. That right there showed me that this guy would not only waste my time, but my money. Sadly, I gave this guy another chance at my business and I returned to have my car appraised for a possible trade in. He returned with a trade in price that was not only disrespectful, but he then told me that he could get my extremely low mileage diesel at an auction for much less and that it wasn’t worth anything. Although my intentions are not to leave a negative feedback, I want others to know that this place will take your money and run without looking out for your best interests. Do your research and anytime this guy gives you a number for a vehicle, check online at their Auffenberg website and see if it is lower because he isn’t going to. You will most likely save yourself some money. I unfortunately will not be returning to this business ever again, even though I would probably bought this vehicle if they gave me a respectable trade in value on my vehicle. Too bad that was my first ford experience… More

Jeff was very friendly, down to earth and easy to work with. The experience was pleasant and went very smooth. Did not feel uncomfortable unlike other dealerships I've dealt with in the past where the neg with. The experience was pleasant and went very smooth. Did not feel uncomfortable unlike other dealerships I've dealt with in the past where the negotiating felt very awkward. Take good care of Jeff. He's a quality employee and individual overall More