Auffenberg Ford North, Inc.

We received excellent service. Not only did Vickie show us a variety of vehicles, she never tired of us asking questions and always answered them or found an answer for us. Vickie and the staff were alway us a variety of vehicles, she never tired of us asking questions and always answered them or found an answer for us. Vickie and the staff were always smiling and seemed happy to serve. We have now bought two vehicles at Auffenburg Ford and when my son starts looking for a new car, will considered a third vehicle. Thanks for everything. Joe and Lori Banks More

Bobby Mitchell did everything he could for us to make us comfortable with our experence with Auffenberg Ford. I have been a Ford person for 25 years. Bobby just made sure that I will be for the next 25 year comfortable with our experence with Auffenberg Ford. I have been a Ford person for 25 years. Bobby just made sure that I will be for the next 25 years. There was a error in the paperwork. He called me at work and asked me to come in and redo the paperwork. The mistake was in their favor. It was corrected and the it was in my favor. Some dealers would not have said a thing. Thanks Bobby More

This was the best experience I've ever had buying a car. Bobby was not pushy or overpowering like too many sales people. I despised buying a car from a dealership because of sales people. But now, I'd defin Bobby was not pushy or overpowering like too many sales people. I despised buying a car from a dealership because of sales people. But now, I'd definitely give my business to Bobby in the future. If he were to go somewhere else, I'd find him and make sure he got my business. I'm so comfortable with working with him that when my daugther was looking to buy a used car, i contacted him and asked him to help her look at cars. I wanted her to see a good sales person. so no matter where she went, she knew what a sales person should be like. She ended up buying a used car from him. I can't thank you enough for having him on your staff. More

I FOUND THE CAR I WANTED AT A GOOD PRICE AND WAS TREATED WELL AND WELL INFORMED OF ALL THE FEATURES OF THE CAR AND ALL OTHER INFORMATION I NEEDED WITH THE PURCHASE. I WILL RETURN TO THIS DEALER AGAIN AND TO WELL AND WELL INFORMED OF ALL THE FEATURES OF THE CAR AND ALL OTHER INFORMATION I NEEDED WITH THE PURCHASE. I WILL RETURN TO THIS DEALER AGAIN AND TO MR.STURMA. More

Paul was very attentive and helpful. He showed me a variety of cars and different options, and was very good at walking me through all the functionalities of the car making sure I had a good understand variety of cars and different options, and was very good at walking me through all the functionalities of the car making sure I had a good understanding of all options that came in the car. More

I appreciated the committment Paul had to finding me a car. I was undecided when I left the lot the first time, but he kept searching for a car that would suit my needs and made several return calls to car. I was undecided when I left the lot the first time, but he kept searching for a car that would suit my needs and made several return calls to me. He has called me since to make sure I was still happy with my purchase and had some ideas for an upgrade which I told him I would be interested in doing a year or two from the original purchase. Kudos Paul! More

Auffenberg will rip you off on service. Their service department told me I needed new ball joints and wanted to charge me $900. I took it to a dealer I trusted in St. Charles, MO and the technician expa department told me I needed new ball joints and wanted to charge me $900. I took it to a dealer I trusted in St. Charles, MO and the technician expanined that there was nothing wrong with the ball joints, in fact they were quite tight. The only thing I needed was a little grease on the joints and bushings to get rid of a creaky noise. That did the job. The dealer only charged me for a fron end alighment, which I thought was a good idea. The correct dignosis saved me $800. I will never take my car back to Auffenberg. Their customer service is sub-standard, they rarely have any parts in stock, and they close earlier than most Ford service departments. More

I originally ordered a new '12 Mustang from the dealer on the 18th of March. My first month experince with this dealer was actually rather poor, however after that first month (while I was waiting for my ca the 18th of March. My first month experince with this dealer was actually rather poor, however after that first month (while I was waiting for my car to be built) my salesman there was fired for good cause. That's when Paul Sturma took over my order. Paul was a welcomed relief from the negitive experience of the process. This was my first new car purchase so I was somewhat nervous about it, but Paul took the time to assit me in the process. He was very friendly and understood (and simpithized) the expereience I had with the previous 'tool box' salesman. My overall experience with Ford North was great, and I would totally go there again. To make things even better Paul is still working with me to get some rebate information squared away. Great job Auffenberg Ford North. More

Both Bobby and Vicki quickly determined what car I was looking for and what I wanted on it. In no time at all, I was able to test drive the vehicles and they were very patient with me as I haggled with t looking for and what I wanted on it. In no time at all, I was able to test drive the vehicles and they were very patient with me as I haggled with the price. They also made sure that I was comfortable and got acquainted with what Auffenberg offered by way of departments. More

Zachary continued to work with us until we could agree on the terms of the deal even though it took a couple of days, he was patient and friendly. When we returned to finalize the deal Zachary was busy so in the terms of the deal even though it took a couple of days, he was patient and friendly. When we returned to finalize the deal Zachary was busy so instead of us having to wait Jason helped us explaining everything thoroughly and then turn us over to Anthony to explain the details of the financing andto sign the papers. The truck was cleaned the tank filled and ready to go when we finished.I would say all in all a great experience. sincerly Bob and Jan Howard More