Auffenberg Ford North, Inc.

Very good service! Staff is so nice! Always a pleasure taking the car for service! Staff is so nice! Always a pleasure taking the car for service! More

Did what they aid in a timely manner and suggested some work that needed to be done. work that needed to be done. More

I took my 2 year old Ford to this dealer since the system has recently been sending me texts messages that state my system is shutting down to conserve the battery. I was informed that my battery was fine a has recently been sending me texts messages that state my system is shutting down to conserve the battery. I was informed that my battery was fine and essentially that these warning were not a problem and basically to ignore them. Over the next few days the car system has begun telling me to turn the car off and back on to even get my screen to work. I am getting text messages telling me my car is turning systems off to conserve battery. I left a message for Mr. Barkofske last week and still have not heard from him. Now my lock and unlock system has become troublesome. I will continue to try to get service on this problem. More

Went to Auffenberg to purchase a new truck,I explained in detail my towing needs,the salesman said a f150 could handle my trailer. So i traded in my f250 for the f150,when i got home and hooked up my trail detail my towing needs,the salesman said a f150 could handle my trailer. So i traded in my f250 for the f150,when i got home and hooked up my trailer to the new f150 the bumper almost hit the ground. The next Buisness day I went return the truck that the salesman said it would handle my towing needs. They maid me pay 14 thousand dollars to get my old truck back. Auffenberg are crooks. Do not buy from them. More

Recall to replace a faulty airbag - it took them 2 days to finish, and they only work during weekdays. It’s my only vehicle, so had to beg for rides from coworkers. That said, I had asked them to check to finish, and they only work during weekdays. It’s my only vehicle, so had to beg for rides from coworkers. That said, I had asked them to check my alternator while I was there, and they waived the inspection fee as an apology for the delay. So not great but not terrible. More

Update by text a plus Above when part was out of stock and coordinates multiple issues so only 1 trip and coordinates multiple issues so only 1 trip More

They tried to keep are car overnight. No way.plus they are so slow. It took 5 hrs to change a hose. No way.plus they are so slow. It took 5 hrs to change a hose. More

Service center doesn’t,answer phone calls and don’t return calls in a timely fashion. Also, they don’t keep customers advised of vehicle repair status on a timely basis.Truck was dropped off on Tuesday return calls in a timely fashion. Also, they don’t keep customers advised of vehicle repair status on a timely basis.Truck was dropped off on Tuesday morning, received call saying vehicle was not ready and if I could leave overnight. Said yes. I called on Thursday afternoon for status, no answer. Left message. Call was returned on Friday morning, said vehicle might be ready that day, I asked him to make sure to let me know. Called back at 4:30 that afternoon, no answer, left another message. Received call back on Monday morning, Apologized for calling with status on Friday, said they were understaffed and didn’t have time to return call. Said parts were in and repairs should be completed today. They called on Tuesday afternoon, said vehicle was ready and I could pickup. Asked for a customer pickup as wife was gone and had no one to take me to shop. Said shuttle drivers left at 4 pm and he would try to get someone to pick me up. Got text that they would deliver truck next morning. Called back and left message that I needed truck that afternoon. They finally delivered truck around 3:45 that afternoon. Recommended yes with reservations. More

Horrible, don't answer or return phone call, will not repair defect, I am stuck with the truck. repair defect, I am stuck with the truck. More

Dedicated support team, focused on the customer. Clean, neat and organized with attention to detail. Clean, neat and organized with attention to detail. More