Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Auffenberg Ford North, Inc.
O'Fallon, IL
521 Reviews
Auffenberg Ford North is a Blue Oval Certified, Award Winning New and Used Ford Dealership located in O'Fallon, IL. We stock all of the top Ford models including, but not limited to, the best selling F-150, the all new Taurus, and America's favorite sports car the Ford Mustang!
We also feature full service and parts departments that can take care of any of your car hassles in an efficient and value driven approach.
Our main goal is to provide you with the best vehicle and create an experience through sales and service that will keep you and your car happy for years to come!
So stop by and see us at Auffenberg Ford North in O'Fallon, IL just off of Hwy 50 and I-64.
Auffenberg Ford: Short Drive to Great Value
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 521 reviews
February 02, 2010
I had been to Auffenberg Ford North before trying to purchase a vehicle. The first time I swore I would never go back, and this time I mean it. Their salespeople are always willing to open their arms to purchase a vehicle. The first time I swore I would never go back, and this time I mean it. Their salespeople are always willing to open their arms to you when you show up at the dealership, but many times they offer false hope, at best - especially in negative equity situations. The past time I went to Auffenberg Ford, we wanted to purchase a Ford Edge. The salesman directed us to one in particular, a black 2010 model, which I actually loved. We spent most of the evening at the dealership trying to work out all the paperwork to get the car. BIGGEST MISTAKE ON OUR PART: filling out their application even though we had our own financing. However, we had put trust in our salesman and the dealership as a whole to get the deal done. We had already explained the conditions of our preapproval to them and they were confident they could make the deal happen - so confident they even let us take the vehicle home for an overnight test drive with a promise to return around noon the following day. When we returned, we waited for at least 1.5 hours (we had a bad feeling since the paperwork had not already been completed before we got there) before we were told that the deal could not be done without putting down a substantial amount of money - based on the preapproval we were given. Keep in mind, they already knew exactly what our preapproval was - it was more or less an issue of making the numbers work to fit with us putting down the amount we had agreed upon (based on our negative equity - which we fully explained the day before). The finance manager proceeded to lecture us on how we should make better financial decisions, etc., which I though was pretty rude. Needless to say, we left without the car that day. The next day, I received an email from our credit monitoring service saying that my application had been pushed to 10 different banks - despite me telling them specifically that we had already secured financing (and the sales rep told me that only a soft inquiry would be pulled on our credit). To top it all off, I called the finance manager immediately and left him a voicemail message. This was 4 days ago and he has yet to call me back. Don't believe ANYTHING the reps at this Auffenberg store tell you. You can't trust them as far as you can throw them. More
by econnors
Employees Worked With
Zack (in sales) / Anthony Brinker (in finance)
