Auffenberg Ford North, Inc.

Service center doesn’t,answer phone calls and don’t return calls in a timely fashion. Also, they don’t keep customers advised of vehicle repair status on a timely basis.Truck was dropped off on Tuesday return calls in a timely fashion. Also, they don’t keep customers advised of vehicle repair status on a timely basis.Truck was dropped off on Tuesday morning, received call saying vehicle was not ready and if I could leave overnight. Said yes. I called on Thursday afternoon for status, no answer. Left message. Call was returned on Friday morning, said vehicle might be ready that day, I asked him to make sure to let me know. Called back at 4:30 that afternoon, no answer, left another message. Received call back on Monday morning, Apologized for calling with status on Friday, said they were understaffed and didn’t have time to return call. Said parts were in and repairs should be completed today. They called on Tuesday afternoon, said vehicle was ready and I could pickup. Asked for a customer pickup as wife was gone and had no one to take me to shop. Said shuttle drivers left at 4 pm and he would try to get someone to pick me up. Got text that they would deliver truck next morning. Called back and left message that I needed truck that afternoon. They finally delivered truck around 3:45 that afternoon. Recommended yes with reservations. More

Horrible, don't answer or return phone call, will not repair defect, I am stuck with the truck. repair defect, I am stuck with the truck. More

Dedicated support team, focused on the customer. Clean, neat and organized with attention to detail. Clean, neat and organized with attention to detail. More

Service is always fast and friendly. Staff is very helpful and knowledgeable. Will always come here first. Staff is very helpful and knowledgeable. Will always come here first. More

I was able to make my appointment virtually. John Barkofske in the service department took excellent care of me. I am truly grateful and will continue to go to Auffenberg Ford for my car servi John Barkofske in the service department took excellent care of me. I am truly grateful and will continue to go to Auffenberg Ford for my car service needs. More

Great service! They made the process simple and painless. Best experience I’ve had at a dealership hands down! They made the process simple and painless. Best experience I’ve had at a dealership hands down! More

We weee forgot about until the end of the day. Do not feel we got good service because of it. Do not feel we got good service because of it. More

Everyone was great. Really nice and willing to converse. No pressure sales and a great finance and service department Really nice and willing to converse. No pressure sales and a great finance and service department More

Got in early, and still took almost an hour for the oil change and tire rotation, but they (Goofy Joe) made the experience all the better by making sure my kids were taken care of while we waited. change and tire rotation, but they (Goofy Joe) made the experience all the better by making sure my kids were taken care of while we waited. More

Great job and always do, left my coffee mug and they called me to come back called me to come back More