Auffenberg Ford North, Inc.

Mark was device advisor and did a great job keeping posted on recommended service options available as well as providing various options for new tires. posted on recommended service options available as well as providing various options for new tires. More

Great customer service. Work is always excellent, most of the time works go above and beyond to make sure I’m taken care of. Work is always excellent, most of the time works go above and beyond to make sure I’m taken care of. More

Routine 55,000 mile service. Dropped off vehicle expecting not to be called until afternoon and asked for a ride home. While waiting for about 45-50 minutes (as driver was out Dropped off vehicle expecting not to be called until afternoon and asked for a ride home. While waiting for about 45-50 minutes (as driver was out on two separate runs) notified by service agent vehicle would be ready in about twenty minutes. So waited and picked up vehicle as advertised. Agent was up front with costs and recommended services and all I asked to be done was completed in minimum time. Received a video text from the mechanic explaining what he had accomplished with no recommendations needed. Completely satisfied. More

Nice and clean dealership. Staff is always nice and friendly. Service is has always been good and responsive. Staff is always nice and friendly. Service is has always been good and responsive. More

Staff friendly and oil change was done pretty quick -the hardest part is getting an appointment-calls are being transferred to reservations and can’t talk to Ofallon il hardest part is getting an appointment-calls are being transferred to reservations and can’t talk to Ofallon il More

Got the car in while making the appointment. Finished morning next day. Satisfied with the service. Finished morning next day. Satisfied with the service. More

Everything was excellent. It’s always a good experience. Thank you for taking care of our Bronco Outer Banks. It’s always a good experience. Thank you for taking care of our Bronco Outer Banks. More

Our experience was as good as it gets when purchasing a vehicle. No complaints with the experience. However we are still waiting to hear back with an appointment date for a small dent that needs fixed. vehicle. No complaints with the experience. However we are still waiting to hear back with an appointment date for a small dent that needs fixed. We were told we would get a call on Monday with a date, they called Monday but no appointment date. I asked and was told they would get it taken care of and get back to me……no appointment yet. They called on Thursday for something else, I asked about appointment and was told I would get a call back in a bit….no return call. Long story short a week later and still no appointment to fix the dent on my new car!, More

The service reps are always professional and very friendly, and I have had nothing but positive experiences with them, way to go guys! friendly, and I have had nothing but positive experiences with them, way to go guys! More

Everything went excellent except they failed to fill my tires with air when I specifically asked to check tire pressure. So I wasted my time by having to go back to have my tire pressure filled. Also, the tires with air when I specifically asked to check tire pressure. So I wasted my time by having to go back to have my tire pressure filled. Also, the appointment scheduler should’ve mentioned that a car pick up and delivery is available since the shuttle process has changed. They should’ve also mentioned about the 3% surcharge when paying with a credit card. I would’ve brought my debit card. Overall, things like this should’ve been mentioned during the appointment scheduling so customers would be better prepared and given the options to select services provided. More