
Auffenberg Ford North, Inc.
O'Fallon, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Great service…great job…. all work done exactly like I wanted it to be….and in a timely matter… all work done exactly like I wanted it to be….and in a timely matter… More
Dave takes great care of me when I bring our 2 vehicles to the Auffenberg Ofallon dealership. We've been using Auffenberg O'Fallon for over 20 years and keep coming back because of the customer service. D to the Auffenberg Ofallon dealership. We've been using Auffenberg O'Fallon for over 20 years and keep coming back because of the customer service. Dave even has my car washed, like I said, the little things make the difference. Thank you Dave. Tom and Toni Zach More
My experience at with the service department is always positive. They don't recommend unneeded work and one time even talked me out of something I thought I needed. I thought the video sent to me at compl positive. They don't recommend unneeded work and one time even talked me out of something I thought I needed. I thought the video sent to me at completion of the work was a very nice touch. Let your technicians know I really appreciated the video! I have to believe they gave you push back when that started. More
The work was done to our satisfaction and the service guy was very professional. My only complaint is that I texted on the numbers provided to get an update on when it would be done and never received a repl was very professional. My only complaint is that I texted on the numbers provided to get an update on when it would be done and never received a reply. Later I called the number that was originally texted to me to contact the dealership and got a message saying the mailbox was full. Very frustrating. More
They have stepped up the service department since the Covid issues. I had to find the front service guy both when I dropped it off and when I picked it up. The Parts guys found him for me both times, oth Covid issues. I had to find the front service guy both when I dropped it off and when I picked it up. The Parts guys found him for me both times, other than that, it went good. I did wonder why after rotating my tires, they didn't air them up so they were all the same, I think all four tires had a different amount of air in them, but other than that it's all good. More
Took little longer than desired to get it looked at but the service from the tech was good. the service from the tech was good. More