Auffenberg Ford North, Inc.

The dealership sold me a warranty that was only good while my factory warranty was active, even though I was told when I asked if the warranty was beyond the factory warranty. Also, every time my car go while my factory warranty was active, even though I was told when I asked if the warranty was beyond the factory warranty. Also, every time my car goes in for MX, they lift my vehicle wrong and do damage to it. I am done with this dealership. More

Drove over an hour and was not disappointed. We were able to get the vehicle we wanted and the whole process went smoothly. Ali was fantastic to work with. She helped with any questions we ha We were able to get the vehicle we wanted and the whole process went smoothly. Ali was fantastic to work with. She helped with any questions we had and made sure we were comfortable with our vehicle's features before we left. Would highly recommend. More

I thought the attitude and professionalism was outstanding. I really appreciated Management’s flexibility in delivery date/time. outstanding. I really appreciated Management’s flexibility in delivery date/time. More

I recently purchased a Ford Explorer ST from Auffenberg North O’Fallon, and the entire experience was excellent. The online price was exactly what I paid—no hidden fees, no false advertising, just straight North O’Fallon, and the entire experience was excellent. The online price was exactly what I paid—no hidden fees, no false advertising, just straightforward and honest pricing. Ali was fantastic to work with. She had all of the paperwork completed before I even arrived, which made the process quick and stress-free. The price on the Explorer ST simply couldn’t be beat anywhere else, and the level of service made it even better. If you’re looking for transparency, great prices, and a smooth car-buying process, I highly recommend Auffenberg North O’Fallon and working with Ali. More

From sales to service and their customer services this dealership always excels. Since living in the area, this is the only dealership that I will work with. dealership always excels. Since living in the area, this is the only dealership that I will work with. More

Had a great experience. The staff was very friendly and helpful. I am loving my new Maverick Lariat hybrid. Would shop for vehicles here again. The staff was very friendly and helpful. I am loving my new Maverick Lariat hybrid. Would shop for vehicles here again. More

Brendan and Team were great to work with very honest and upfront. No sales pressure and I was given the time I needed to make a decision. upfront. No sales pressure and I was given the time I needed to make a decision. More

I'm having trouble with timely communication with sales representatives, specifically Scott, with simple questions as well. I asked a rep for the out the door pricing for a car as is. Which should have representatives, specifically Scott, with simple questions as well. I asked a rep for the out the door pricing for a car as is. Which should have been a simple task to do then and there. I also asked out the door pricing with a measly 5% discount, he said he'd get back ahold of me. That was 2 hours before close yesterday and 5 hours after open today. It takes 5 minutes to get an out the door pricing in person, and I'll give them 2 hours for approval from a manager for a discounted offer, understandably they have research to do on their end such as price paid, repairs and detailing etc ... to see if the 5% is feasible. I don't believe this dealership values online sales and customers. You have a car I want. I have money to buy it. This should be an easy transaction. If I was physically in your store would your associates make me wait 7 business hours to answer two simple questions Please advise. More

Never buying a vehicle is it enjoyable but this purchase was as close as it gets. From first contact to purchase the staff were upfront with no games or… mis-truths. Even at close/finance it was a simple t was as close as it gets. From first contact to purchase the staff were upfront with no games or… mis-truths. Even at close/finance it was a simple to you want any of theses add-ons or extras? No, ok moving on. More

This dealership lies and can’t be trusted. They don’t care about customers — just closing a sale. The smiles disappear fast, and so does any real service. Ali blatantly lied about what she They don’t care about customers — just closing a sale. The smiles disappear fast, and so does any real service. Ali blatantly lied about what she showed me during the sale. When I followed up to share my concerns, she ignored me completely. I only got a response after emailing management — and even then, they defended her lie and offered weak, meaningless “discounts” instead of taking responsibility. When I mentioned a better out-the-door quote from another dealer, Ali said, “St. Louis dealers lie about pricing.” That was the final red flag. The lack of honesty and accountability here is unacceptable. I walked away feeling misled, dismissed, and disrespected. If you’re buying a Ford, there are better and much more trustworthy dealerships. Especially out near Breese, IL, Those dealerships seem much more transparent, respectful, and willing to actually try to earn business — the complete opposite of what I experienced here. Skip this place entirely and consider another location (like out near Breese,IL or St.Louis)— you’ll be glad you did. More