Auffenberg Ford North, Inc.
O'Fallon, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Had oil change and tire rotation while I waited. Was treated very respectfully and professionally. Very timely work Was treated very respectfully and professionally. Very timely work More
Dealership and salespeople were great to work with. My salesman was great thru the process of buying the truck. Finance did a great job of finding the best rates and terms for me. A+ My salesman was great thru the process of buying the truck. Finance did a great job of finding the best rates and terms for me. A+ More
The gentleman, Mark, who checked me in was friendly, professional, and well informed. Despite being quite busy, he remained calm. Joe, the driver who returned me to my home and then came back to get me professional, and well informed. Despite being quite busy, he remained calm. Joe, the driver who returned me to my home and then came back to get me and took be back to Auffenberg’s was also friendly, courteous and a VERY good driver. They both provided excellent customer service. This has not always been by experience with the service department5 at Auffenberg’s. I appreciate all these individual’s did and the great customer service they provided. More
Sure should have looked at this dealership's bad reviews first before heading out and getting screwed. I am an older guy and feel taken advantage of, they did NOT sell the car at the listed price on their w first before heading out and getting screwed. I am an older guy and feel taken advantage of, they did NOT sell the car at the listed price on their website, used "List" and slipped all those stupid insurances under too. My bad for signing the sale contract, but I will get a lawyer involved to figure this out. This is elder abuse! More
Always a pleasure to have service work done at this dealership! Very friendly professional and knowledgeable service staff! I will definitely continue to have my vehicle serviced here! Thank you Auffe dealership! Very friendly professional and knowledgeable service staff! I will definitely continue to have my vehicle serviced here! Thank you Auffenberg Ford! More
Great service, the employees were friendly and very helpful in explaining the service options for my vehicle. helpful in explaining the service options for my vehicle. More
Great service as expected and I will continue to return. However, they unplugged my dash camera and did not plug it back in. And broke my start button accessory knob. Only received a weak apology with no o However, they unplugged my dash camera and did not plug it back in. And broke my start button accessory knob. Only received a weak apology with no offer to replace. More
Great service as always! Kept me informed throughout the day and promptly notified me when service was complete. No pressure to purchase additonal services, either. I espe Kept me informed throughout the day and promptly notified me when service was complete. No pressure to purchase additonal services, either. I especially liked the service rep's video walkthrough of my vehicle on the repair and any other issues they noticed. Will keep going back. More



