Auffenberg Kia

I had been dealing with about 5 car dealerships, but this staff went above and way beyond what they would have had to do to get me financed. Shane called me two or three times a day with updates and questio staff went above and way beyond what they would have had to do to get me financed. Shane called me two or three times a day with updates and questions, and he and Shaun stayed after hours the Friday night previous to the closing to meet with my husband and me. They were going to need additional information from me, and still had to make sure everything was covered with the bank, so they set another time for the following day, Saturday, Nov 6. Shane even sent me text updates to my cell, as per my request, when I knew I would be too busy at work to talk on the phone. Shaun McCarty met with us and explained the delays, which simply had to do with a miscommunication between our insurance agent the dealership. Mike Parsons spoke with me to assure me that everything was going to be fine, when I was afraid the deal wouldn't go through for me. Shane Roemer was particularly accommodating to my family, and talked my children, one older, one 7 years old, and was the most amicable salesperson I have ever had experience with. He even said the day we closed, "I went home and had my fingers crossed for you, because I knew how badly you wanted this car." My whole experience boiled down to the fact that I actually got the New Kia I had been wanting since the first model year, and this customer service will keep us coming back when we're ready for a trade. More