Auffenberg Mazda

I just bought a new 2023 CX5 from Auffenberg location in Shiloh, IL. It has been the absolute worst experience of my life. I will never buy another vehicle from this dealer or recommend them to anyone. I wa Shiloh, IL. It has been the absolute worst experience of my life. I will never buy another vehicle from this dealer or recommend them to anyone. I was told my car would arrive in 4-8 weeks, it took 3 months. When the car arrived, it had a different vin number than the one I was waiting on, thus indicating Auffenberg sold the car I was actually supposed to get in the 4-8 week window. I had the rims powder coated black. The technician working on this called in sick mid-job, this was on a Saturday. I was told I couldn't pick up my car now until Monday. Because Auffenberg in Shiloh only has one technician? Seriously, a big company like Mazda only has one person capable of painting wheels! I received this information via a text. Extremely unprofessional. After having the vehicle for a month and a half, I noticed a deep cut in the rear leather seat that exposed the foam. I was told this was my responsibility and Mazda would not cover the damage they caused. I have never been treated so poorly when spending so much money. I can not say enough negative things about this place. Go anywhere else to purchase your Mazda. This place is a joke. More

GREAT! . Dave in Service went above and beyond to make sure I was completely satisfied with all work performed. I received status updates along the way, and . Dave in Service went above and beyond to make sure I was completely satisfied with all work performed. I received status updates along the way, and my car was ready sooner than expected. I highly recommend this dealership. More

Justin and the crew are always nice and professional! ! The new video that shows me the maintenance being performed on my car is an added bonus! ! The new video that shows me the maintenance being performed on my car is an added bonus! More

Staff very friendly and professional. Waiting room nice and clean along with bathrooms. Wait time was minimal also. Waiting room nice and clean along with bathrooms. Wait time was minimal also. More

I can’t speak to the sales side but the service department has always been fare and very helpful. I always feel like my car is serviced right and they go out of there way to make the experience the department has always been fare and very helpful. I always feel like my car is serviced right and they go out of there way to make the experience the best it can be. More

I’ve never had a bad experience with the dealership from sales to service always excellent. sales to service always excellent. More

Easiest car purchase I’ve ever made. Everything went smooth, very upfront and great to deal with. Would recommend again! Love my new Mazda! Thank you!!! smooth, very upfront and great to deal with. Would recommend again! Love my new Mazda! Thank you!!! More

Great place to purchase and service your vehicle. Entire safe is friendly and always willing to assist with any issue either its purchasing or servicing your car. safe is friendly and always willing to assist with any issue either its purchasing or servicing your car. More

Bought a new CX-5, absolutely love it. Auffenberg is a great place go buy a car. My salesperson, Scott Hart, was awesome! Everyone there was friendly and knowledgeable, it was a great experience! great place go buy a car. My salesperson, Scott Hart, was awesome! Everyone there was friendly and knowledgeable, it was a great experience! More

Worst dealership We ordered the car on December 8, 2018 in Mazda Aufenberg, O'fallon. First. They promised it would arrive on December 17. As a result we got the car We ordered the car on December 8, 2018 in Mazda Aufenberg, O'fallon. First. They promised it would arrive on December 17. As a result we got the car on Dec, 27. Probably they knew that car was supposed to arrive later than Jan 17. They could lie us to make us buy the car. Second. During buying the car we discussed that we didn't need any extension warranty and other plans. But they cheated us and added SafeRidePlan (for 899$) to the price without our agreement. Also they didn't pointed it in the main contract. We noticed it and requested cancellation on 27, Dec. As result of their fabrication, the bank blocked our credit. The dealership asked us to drive again to sign the new contract on January, 9. We live 70 miles away of O'fallon. So we spent a lot of time for it this day. And we again signed request for SafeRide plan cancellation. And they promised it would be done soon and we would get our 899$ back. Today is 03/08/19 and we still haven't got our refund (899$ +% for bank interest) for this plan. We have been calling them, texting and sending email. But they even haven't been answering!!! We are disappointed about Mazda Aufenberg. Totally, I will recommend everybody to stay away from this dealership. More