Auffenberg Nissan

Service Department Dishonest My wife and I have been driving Nissan vehicles for the past 17 years. The vehicles and dealerships had been excellent, until we moved to Illinois and My wife and I have been driving Nissan vehicles for the past 17 years. The vehicles and dealerships had been excellent, until we moved to Illinois and began dealing with Auffenberg Nissan. In early 2019, we took our 2016 Murano (purchased new from Auffenberg) in for routine service and reported that the driver's side seat heater was operating intermittently. Without having either a Mechanic or Technician check out the vehicle, the Service Adviser informed my wife upon vehicle pick-up that they could not duplicate the problem. This was not a complete surprise as the heater had been operating intermittently. The vehicle was within 3000 miles of the warranty expiration at the time. No mention of the problem we reported was included in the final service report, a fact that we didn't pick-up until too late. Well, the seat heater finally failed completely in early January 2020. Obviously we were beyond the warranty by then. When we took the vehicle in for repair, we were told that the vehicle was out-of-warranty and we would have to pay the full repair cost. We informed the (different) Service Adviser that we had reported the problem while the vehicle was still under warranty. Without the previous Service Adviser's mention of the problem in the earlier service report, we had no record of the problem on file. (Very convenient for the Dealership, with only 3000 miles to go on the warranty.) Well, I authorized their Technician to check the seat heater to see what the problem was ($145 Tech charge). The answer came back as a failed seat heater control board that would cost another $1,400 to repair. The total cost would have been $1,545. I did not authorize the repair and chose to call the Service Manager instead. I have never been treated so unprofessionally in my life with the man virtually calling me a liar on several occasions. I called NissanUSA, and they agreed to an 80/20 split - without any haggling. Auffenberg it seems can't do simple math either. They charged me $418 ($145+$273) instead of $309 (20% x $1,545). I can buy a car anywhere. We have all of our vehicles serviced by the Dealerships and see the Service Department Teams regularly. If I can't trust the Service Department, I'll buy elsewhere. Good bye Auffenberg. More

Professional and friendly Rob Courtial and his team were extremely knowledgeable and courteous. They got me in quick and got the work done in a timely manner. They even quoted Rob Courtial and his team were extremely knowledgeable and courteous. They got me in quick and got the work done in a timely manner. They even quoted some work my regular service team had suggested to make sure I get the best deal possible. Will definitely use them again. More

Knowledgeable and friendly Dustin was awesome. I specifically started off my search by calling the sales manager to recommend a representative who was tech savvy and knew the pr Dustin was awesome. I specifically started off my search by calling the sales manager to recommend a representative who was tech savvy and knew the product for which I was inquiring. He was the perfect match for me. He was patient, knowledgeable, enthusiastic, and professional. I felt comfortable asking questions and wasn't made to feel uncomfortable for asking any type of question. He was very thorough and didn't rush through the explanation of how the car functioned.. Mainly...he'd done his homework! A+ for understanding how the Murano worked and the differences between the 2018 and 2019 models.. First off, the sales manager (Brian) PERSONALLY came to discuss financing options. He recommended other options, but wasn't pushy and I truly felt he had my best interest at heart. Once an option was chosen, the rest was a piece of cake. Everything was explained in full detail and questions answered to my satisfaction.. More

Excellent service , this is the fourth Altima I have purchased from John Hollenkamp, We have purchased two Nissan Frontiers as well . We have been very happy wi service , this is the fourth Altima I have purchased from John Hollenkamp, We have purchased two Nissan Frontiers as well . We have been very happy with our service, from this dealership . More

Auffenberg sets standards high I’ve bought multiple vehicles from them and never once had a bad experience. Their sales staff sets there bar high on quality and professionalism. Alw I’ve bought multiple vehicles from them and never once had a bad experience. Their sales staff sets there bar high on quality and professionalism. Always a pleasant, fast buying eperience. More

Smooth transaction Marcus was VERY knowledgeable about the vehicle we purchased. He also worked very hard for us getting us the deal we needed. He was very understanding Marcus was VERY knowledgeable about the vehicle we purchased. He also worked very hard for us getting us the deal we needed. He was very understanding and patient.. Marcus’s knowledge of the vehicle helped with confirming for me that it was the one I wanted.. Everything went very smoothly.. More

New car If you are needing a new Nissan go see Derek at Auffenberg Nissan O'Fallon he will take find what vehicle you are wanting to purchase. If you are needing a new Nissan go see Derek at Auffenberg Nissan O'Fallon he will take find what vehicle you are wanting to purchase. More

Awesome Nissan Rogue Sport 2018 I will highly recommend auffenberg Nissan because of friendly courteous and very helpful everyone did their best to fine the perfect vehicle and pri I will highly recommend auffenberg Nissan because of friendly courteous and very helpful everyone did their best to fine the perfect vehicle and price for me thank again I love my new car More

Dustin is the best salesperson! Dustin was awesome to work with. He was honest & gave his opinion. Most importantly he was not pushy & actullay cared & listened to what I had to sa Dustin was awesome to work with. He was honest & gave his opinion. Most importantly he was not pushy & actullay cared & listened to what I had to say. Definitely will recommend him to family & friends.. Dustin answered all questions I had about the vehicle & took the time to show me the vehicles features.. The overall experience was superior. The finance guy was down to earth & not pushy.. More

5 Star Affenberg Nissan met my car buying needs. I would recommend Auffenberg Nissan to anyone looking to purchase a new or used vehicle. The BEST employee Affenberg Nissan met my car buying needs. I would recommend Auffenberg Nissan to anyone looking to purchase a new or used vehicle. The BEST employees. More