Auffenberg Nissan

Waste of time! Auffenberg is the most unprofessional car dealer I have seen so far. They just care about $$$. We traveled 4 hours after looking at their online prici Auffenberg is the most unprofessional car dealer I have seen so far. They just care about $$$. We traveled 4 hours after looking at their online pricing on their main website on day after thanksgiving (friday). We tripled checked the website and called before the visit but nowhere it is mentioned that there are some catches/conditions with the online price. We were there in the dealership for 3 hours (test drove, discussed about packages, colors) , finalized everything, ready to pay and take our New Altima at home. In the last moment they mentioned the pricing is $3000 more than the online pricing which was RIDICULOUS. None of the sales consultant or manager were able to show any fine prints or any conditions on website. They are aware of their intentions to just fool people to come in and sell a car by any means. I am not listing the name of sales consultant because its managements fault on how they have setup and trained them to do business. DO NOT go to this place at all. More

True customer care and professional staff. I just moved to into the Illinois area, but purchased my 14 Rouge from another dealer in Tennessee. I was coming up on my first maintenance which was I just moved to into the Illinois area, but purchased my 14 Rouge from another dealer in Tennessee. I was coming up on my first maintenance which was covered by the dealer in Tennessee but I didn't want to make the four hour trip to get it done. I decided to check out Auffenberg Nissan in Ofallon IL to see what could be done if anything, and I had my doubts. Mark Chapman was the first person to welcome me and he really listened to my situation. I was more than impressed and relieved once he told me that the maintenance would be covered and it was no problem. I kind of figured that I would get some last minute cancellation appointment or back door deal but it was nothing of the sort. I got an appoint which fit my schedule and was greeted warmly at the time of drop off by Travis. Upon picking up my vehicle it was cleaned inside and out which really impressed my wife and I too. Thanks for everything Mark and Travis. 1st Class! D. Morgan More

Great experience with Ben Toon's great service We had a wonderful experience purchasing our very first family vehicle. Ben Toon was extremely educated on vehicle options and listened to all of our We had a wonderful experience purchasing our very first family vehicle. Ben Toon was extremely educated on vehicle options and listened to all of our wants and needs to help us determine the right vehicle for our family. We had several questions and he answered them without any hesitation and made us feel so comfortable. He made the process stress free. I would highly recommend him to anyone looking to purchase a vehicle. We have been so happy with our Nissan Murano! More

Christopher Wheeler I went in with the intentions of buying a used car and walked out with a brand new car!!! Great Service! I would highly recommend I went in with the intentions of buying a used car and walked out with a brand new car!!! Great Service! I would highly recommend More

My experience with auffenberg has been a great one! Mark chapman was who I have had a pleasure working with. He was always very helpful and very knowledgeable about the vehicles I was interested in and abou chapman was who I have had a pleasure working with. He was always very helpful and very knowledgeable about the vehicles I was interested in and about all the offers they had. He listened to what I was looking for in a car/ to get out of a car and suggested other cars that I would probably be more interested in for what I had talked about. I would highly recommend my friends and family to auffenberg and to especially to go through Mark and he would take great care of them. Thanks for the great experience!!! :) More

Mark Chapman at Auffenberg Nissan was extremely helpful. We had a large selection of cars we wanted to look at that day including Nissan, Mazda and Kia. We drove drove two vehicles at each store comparing We had a large selection of cars we wanted to look at that day including Nissan, Mazda and Kia. We drove drove two vehicles at each store comparing sizes and options. With all the information in front of me I ended up picking the Altima due to its size, comfort and feul economy. Mark then helped us look at both purchase and lease options The lease best fit my needs at that time and so I drove home in my new car! My lease is up in the future and I plan on using Mark and the great staff at Auffenberg again. More

My boyfriend and I where told to check out the Nissan dealership and ask for Mark. Right away I could tell he was laid back and wasn't going to force a car on us. We told him our price range, what kind o dealership and ask for Mark. Right away I could tell he was laid back and wasn't going to force a car on us. We told him our price range, what kind of car we wanted and he delivered. He gave us time alone to decide and didn't hover over is while we where making our decision. He was very straight forward and honest with us. I love my new car and I will definitely be purchasing a Nissan in the future from Mark! More

Mark really made my car shopping experience great and painless. He really was motivated about his job and really wanted to help me and the other customers there that day. It was a great overall experienc painless. He really was motivated about his job and really wanted to help me and the other customers there that day. It was a great overall experience. More

Mark did a great job finding a range of vehicles that were in my target price range and requirements. He had them all ready for test drive upon my arrival. He was honest and upfront about each vehicle were in my target price range and requirements. He had them all ready for test drive upon my arrival. He was honest and upfront about each vehicle and did his best to find the right fit. More

My first car shopping experience was at Auffenberg Nissan with Mark Chapman. I was very nervous about buying a vehicle and had several questions. I was very pleased how Mark handled my shopping experience an with Mark Chapman. I was very nervous about buying a vehicle and had several questions. I was very pleased how Mark handled my shopping experience and made me feel comfortable, never did I feel pressure to pick a car. He answered my questions professionally and provided information about the cars to make the best decision. Mark made the experience enjoyable as he was very knowledgable and patient. I was impressed with Mark and recommended him to several friends. More