Auffenberg Nissan

I went to Auffenberg Nissan to look at several different cars that I had previously researched. The prices that were listed online were fairly reasonable and I had a trade in as well. Upon arrival my salesm cars that I had previously researched. The prices that were listed online were fairly reasonable and I had a trade in as well. Upon arrival my salesman, Mark Chapman was friendly and courteous. Me and my fiance are both in the customer service industry and really appreciated not being pressured or pushed to buy. Marks knowledge and expertise about the vehicles that we test drove led me and my fiancé to the decision to purchase. We had a set monthly payment in mind and Nissan worked with us to make that happen. I would recommend this dealership to anyone interested in purchasing a new vehicle. More

I called with "no hassle" in mind and I felt I got the best deal possible. The most important was that the Auffenberg staff allowed me to have a good time making my purchase. They have a young e got the best deal possible. The most important was that the Auffenberg staff allowed me to have a good time making my purchase. They have a young energetic staff that is genuine. They deserve a good rating. I have shared my purchase experience with several other people and would recommend this dealer to anyone who wants to buy a Nissan. More

Mark was very nice and very helpful. He worked very hard to get my daughter the Nissan Versa that she wanted. Mark took the time to help us get the car at a price, interest rate and payment that would be c to get my daughter the Nissan Versa that she wanted. Mark took the time to help us get the car at a price, interest rate and payment that would be comfortable for us. My daughter and granddaughter were with Mark for a few hours and he made the wait very pleasant for both of them, especially my 8 year old granddaughter. She was getting bored and hungry and he took her to the snack machine and got her a snack and a drink to make her wait more pleasant .It was nice to work with someone who truly cares about the customer and not just a sale. I know that he wanted to make the sale, but he made my daughter and I feel that he really wanted to help us get the best possible deal. My daughter Robyn and I would definitely recommend Mark to our friends the next time they need a vehicle. It is very hard these day to find a car salesman someone that gives good Customer Service and really cares about the customer. I believe that Mark does both very well. Thank You Mark!!!! . More

Mark Chapman and John Pinchiaroli were great sale people and finance manager was outstanding finance on my 2013 Altima V6 . We have bought three Nissan from Auffenburg Nissan and two other makes from Auffen and finance manager was outstanding finance on my 2013 Altima V6 . We have bought three Nissan from Auffenburg Nissan and two other makes from Auffenburg we are very happy with the purchase. We look forward to our next purchase. More

The salesman was informative, professional and caring. He listened to our requests, concerns and needs. Our questions were answered promptly. My wife and I did not feel we were rushed for a quick sales pi listened to our requests, concerns and needs. Our questions were answered promptly. My wife and I did not feel we were rushed for a quick sales pitch. We were treated with respect and compassion. We were trusted regarding our trade-in and with our down payment as we waited to place and receive our order. The staff worked together and made us feel like we were important and the business was legitament. With pride we would not hesitate to share our good experience with others shopping for a new and quality vehicle. We left feeling we got a fair and equal deal going home with a quality product for the money spent. The salesman continues follow-up with genuiness. More

Thanks to Mark Chapman & his team! Made my new car experience enjoyable, so much so, that I returned 6 months later & bought my 2nd one!! And, I would buy a 3rd one from Mark n his team. Thanks Guys! experience enjoyable, so much so, that I returned 6 months later & bought my 2nd one!! And, I would buy a 3rd one from Mark n his team. Thanks Guys! Connie Hays Collinsville, IL More

Mark was very professional during the whole car buying experience. This was my first car buying experience and I felt very comfortable throughout the entire process. I have recommended Mark and this dea experience. This was my first car buying experience and I felt very comfortable throughout the entire process. I have recommended Mark and this dealership to my friends and will continue to do so. More

We had come up with a deal....then asked to come back in because we had to resign some papers. Well...they stated that they messed up on the deal that they gave us and tried to have us change the deal that because we had to resign some papers. Well...they stated that they messed up on the deal that they gave us and tried to have us change the deal that we had previously made. Keep in mind that I have driven the car for a week and half when they asked us to come back in. I am in sales and understand that when you make a mistake on something...you NEVER ask the customer to help you with the cost of your mistake. Very unprofessional! Then, we had agreed to get the hail damage repaired. Two weeks later I get the vehicle back and there is still a spot above the driver side door. I am officially done with this dealership! I would not recommend this dealership and would encourage anyone intersted in a Nissan to go to another....it will be worth the drive! More

I purchased a Toyota RAV4 from this dealership. The salesman was fine. The price was fine. What was NOT fine is that the dealership took over a month to get us the title on the car, even though my ch salesman was fine. The price was fine. What was NOT fine is that the dealership took over a month to get us the title on the car, even though my check was cleared after 3 days. So, the temporary tags expired, and my son was driving around with no registration. I've had to talk to people from Auffenberg over a dozen times, each time being told that the title was on its way. Auffenberg then promised to pay the $25 late registration fee, which they have not. Jeff Haynes (some sort of manager there) does not return my calls. What kind of business does this? I've had to get the Better Business Bureau involved because Auffenberg just does not seem to care about their customers. I work for a company that VALUES our customers. They realize this and speak highly of us. Most are repeat customers, and have been for years (and in some cases generations!). Jeff, pick up your phone and return my calls. Send me that check for $25. Is it that hard???? Or, receive negative reviews on you and Auffenberg. Your choice. More

Called and asked for a specific car, with very specific features. Very quickly my call was transfered to Lora in the sales department. She was so helpful and told me they had the car I wanted and she was features. Very quickly my call was transfered to Lora in the sales department. She was so helpful and told me they had the car I wanted and she was holding onto the keys for me and waiting for me to arrive. When I got there the car was parked out from front and had everything I wanted. Took it for a test drive with Lora she went over the features and asking price, I expressed that had got a lower quote from another dealership for a similar car. When we got back to the dealership she spoke with her sales manager got me the deal I wanted and the financing I needed. Overall it was a wonderful experience. I love my new fully loaded Nissan Rogue. More