Auffenberg Nissan

When we arrived at the dealership we were met by Mark. He was extremely friendly and helped us with multiple cars. He was very helpful and when we had decided what vehicle we were interested in, he located t was extremely friendly and helped us with multiple cars. He was very helpful and when we had decided what vehicle we were interested in, he located the vehicle and arranged for the purchase. That was the only possitive feedback I can say. After that the service went horrible. We signed all the paperwork to purchase the 2012 Sentra. I was super excited to SEE and drive my car for the first time. I was told that they would call me on Wednesday morning to set up a pick up time and to keep me posted on what was happening with my car. I waited until 10:30 before I made my first call to the dealership. I left a message for our sales person. At noon I still had not heard back from him in which I called again. I talked to a women in which she stated that Mark was not in the office that day. She then told me that the sales managed was working on getting my car to the dealership and it should be there in a couple of hours. So I patiently waiting by my phone in which still nothing. I called back at 2:45 and a manager told me to call back in 30 minutes due to the sales manager being with another customer. SO I AGAIN waited and called back to be placed on hold for 25 minutes. When the manager answered the phone he said that he was told that this was not a big priority due to the sales person telling me that it may be Thursday before I could pick up the car. I felt that after I signed the papers that I was not a PRIORITY nor was my time worth anything. I wasted a whole day off waiting on phone calls that were promised. Then when we Finally was told that the car would be there about 5-5:30 my husband and I had decided that we were not intersted in the warranty and Gaap insurance. The credit manager was very rude and unwilling to work with us to remove these items for our account. I will not recommend this dealership to ANYONE. Mark was wonderful but the rest of the experience was unacceptable. I felt that when the sale was final we were no longer important enough to receive good customer service. More

We drove from O'Fallon, MO to O'Fallon, IL because we were referred to Auffenberg. Thy had the model and year small pickup truck we were looking for. Not a bad drive and when we got there, we were seen were referred to Auffenberg. Thy had the model and year small pickup truck we were looking for. Not a bad drive and when we got there, we were seen by Laura right away. Such a cool person. She made us feel at ease and very comfortable. She took the time to answer every question we had (and we had a lot) and never lost her cool or seemed anxious to close the deal just to get rid of us. We ended up trading our Nissan titan for a new Frontier and we LOVE it. Then we had the pleasure of going to Dave Scott's office to finalize the deal. He was super also. So friendly and knowledgeable. We got such a good deal with dealer incentives and rebates on the Frontier that we went back four days later and traded a 2002 Camry for a 2012 Nissan Rogue. Such a fun car. I just love it. Customer service, price, comfortability, trust are all reasons why I gave this dealer and experience a 5/5. Marsha Pierce More

I was very apprehensive about buying a new car. I don't do that very often. From the first phone call to Auffenberg Nissan to the first visit, test drive, purchase, financing everything went very smooth. do that very often. From the first phone call to Auffenberg Nissan to the first visit, test drive, purchase, financing everything went very smooth. They treated me well, like family. I would recommend anyone buying a new car to see Lori. More

This was by far the best experience we have had with a car dealership! Lori was our salesperson and she was very efficient. She was very helpful in getting us the best price for our new car and for the car dealership! Lori was our salesperson and she was very efficient. She was very helpful in getting us the best price for our new car and for the car we were trading in. She treated us like we were friends instead of a commission. We have never meet her until that day. Dave was the finance manager and he was just as helpful in the process of buying the car. Of course it did take some time to do all the paperwork, but we didn't mind because we would rather they make sure it is all done right the first time. We would definitely recommended this dealership to our family and friends! More

John was able to answer all my questions and concerns for my best buying dollar explaining the perks of being a Nissan owner verse any other dealer. Thanks John. my best buying dollar explaining the perks of being a Nissan owner verse any other dealer. Thanks John. More

The worst complaint is the waiting time. After the decision to buy a specific car, we waited 3 hours before we were finished. The man who explained the finance part was acting like he was doing us a decision to buy a specific car, we waited 3 hours before we were finished. The man who explained the finance part was acting like he was doing us a favor. He rushed us through the process without explaining everything, but by then we were tired of waiting. The car had to be returned to re-do some spots on the hood which was done. We weren't trading in a car so we had to buy new license plates to drive it off the lot! I got in the car to drive it home and the gas read down 1/4, it was supposed to be full. We started to take a trip with the car and turned on the wipers, no wash. It was empty! Doesn't the company have a check list of some kind that they do before the buyer gets the car? Mr. Chapman did his job well. I heard him tell someone to fill the tank with gas. His information on the car controls was very good and I think he did what he was supposed to do. More

Great service they got me in the car i wanted and got me financed .I love my new car overall a great experience ! Thanks Again Mel Hampton financed .I love my new car overall a great experience ! Thanks Again Mel Hampton More

I've been to various dealerships in the past and it has always been the experience that I had to hop from one dealership to another one till I find the one where I am satisfied, both financially as well as always been the experience that I had to hop from one dealership to another one till I find the one where I am satisfied, both financially as well as treated well. Auffenberg Nissan changed my experience. That was the first dealership I hopped into and drove away with a car of my choice, for a very decent cost. The dealership welcomed me in a very friendly maner. John Kozar, the initial sales person I worked with was very firendly and showed me and let me test drive the vehicles that I was looking for. Finally, when it came time for negotiation, I was given my time and privacy so I could discuss with my dad who was with me. Being pressured at a dealership is normal but being highly pressured by a dealership is what I hate and at Auffenberg Nissan, that was not the case. I felt a little pressured, but at normal levels. I also dealt with Denale Powell, and had a very good experience with him to. He's a gentle, softly spoken and a kind sales person. I would definitely recommend anyone to this dealership for their future vehicles. More

I was in the process of purchasing a new car and had narrowed it down to either a new Nissan Rogue or Nissan Murano or a Hyndai Tuscon. I went to the Nissan dealership with the intent of test driving t narrowed it down to either a new Nissan Rogue or Nissan Murano or a Hyndai Tuscon. I went to the Nissan dealership with the intent of test driving the Rogue and Murano. After looking at both for a little while, I was greeted by Quientin who was very helpful in providing me with information about both cars. I asked to test drive the Rogue first. He quickly got me the keys and we went on a drive. While driving we discussed the differences in the cars. He was knowledgable enough to allow me to narrow down to the Rogue over the Murano for what I truly needed. I left the dealership and checked out the Tuscon at another dealership. After a few days of thought, I received a call from Quientin asking if I had made any decisions. I informed him I was still thinking. I eventually decided on the Rogue and went back to purchase one. I was quickly greeted by Quientin and after taking if for another test drive by myself so that my wife could see the car, I went back to buy it. We easily came together on a price. Though I did have to wait quite awhile to finish the paperwork, I was happy with the final outcome. Everyone I interacted with was pleasant and professional. I am very happy with my new car and would go back to Auffenberg to purchase another car in the future. More

One of our most enjoyable car buying experiences. Denale was excellent and made us feel at ease. He did not try to sell us a truck or options that we did not want and worked with us to give us the deal we was excellent and made us feel at ease. He did not try to sell us a truck or options that we did not want and worked with us to give us the deal we wanted to meet our finances. He did not pressure us at all. More