Auffenberg Volkswagen

Everyone at the dealership was very nice. It was very clean. Alec was super, explained everything about the car the and the financing since it was the first time I leased a car. It was very clean. Alec was super, explained everything about the car the and the financing since it was the first time I leased a car. More

Great customer service and service done in a timely manner. I feel they value there customers. manner. I feel they value there customers. More

Sly the sales manager is rude and inconsiderate. I was in the dealership because of an issue with my 2025 Atlas and he treated me as though I didn’t matter and for that matter as though I didn’t des I was in the dealership because of an issue with my 2025 Atlas and he treated me as though I didn’t matter and for that matter as though I didn’t deserve his time or compassion. The new car that I purchased has issues and I was trying to purchase a new one. I intend to tell all of my coworkers and neighbors and friends not to do business with Auffenberg in the future. If you can treat someone who has purchased two new vehicles in less than one year, me, poorly then how will you treat the rest of your customers. Kevin Young. 618-339-7225 More

Mo is the best sells rep ever! The is the second vehicle purchased in seven months. He listens to my likes and dislikes and keep me within my price range! Mo is awesome and he need The is the second vehicle purchased in seven months. He listens to my likes and dislikes and keep me within my price range! Mo is awesome and he needs a raise! More

I set an appointment to see a vehicle in advance, and when we arrived, the car was not at the lot. The sales rep had to go get it from a different location, and the car was dirty from what looked to be i when we arrived, the car was not at the lot. The sales rep had to go get it from a different location, and the car was dirty from what looked to be ice and snow (that had fallen over a week ago and had since melted). The sales representative, Tristan, never introduced herself, was unable to answer simple questions, and showed no interest in making a sale. As I was going to test drive the vehicle, the sales representative was riding in the passenger seat and said I was good to back out of the service garage. The door was open and as I started to back out, the service garage door began to closed on the back of the car. Initially the sales representative asked for my insurance card to file a claim against me stating it was “incident damage.” Once I pushed back and said I was calling my insurance agent and asked to speak to a manager, she walked into an office and came back stating they reviewed the tapes and I was not at fault. A manager never apologized nor did the sales rep. Very disappointing and needless to say, we did not purchase the vehicle. More

Jay is the best sales person there. I will recommend him to all my family and friends! I will recommend him to all my family and friends! More

Jay was awesome to work with and very down to earth. Jay was also very knowledgeable about the Atlas and answered all our questions. Jay was also very knowledgeable about the Atlas and answered all our questions. More

He took plenty of time to explain to me everything that was going on during the whole process. as it took a lot of time for me to understand as this was my first time buying a car. he was very patient and was going on during the whole process. as it took a lot of time for me to understand as this was my first time buying a car. he was very patient and went through plenty of sources and different things to help me More

Jay was great to work with! Highly recommend working with him! Not pushy at all and very professional. Highly recommend working with him! Not pushy at all and very professional. More

I bought my 2006 VW Jetta in September, 2005, Always took it to Auffenberg for servicing and any problems. I now have a preowned 2022 Jetta and will continue to go to Auffenberg for servicing ..... because it to Auffenberg for servicing and any problems. I now have a preowned 2022 Jetta and will continue to go to Auffenberg for servicing ..... because they are reliable and always keep my Jetta road ready for my travels. More