Auffenberg Volkswagen

I've been taking my cars to Auffenberg VW for years and have always been very pleased with Larry Haines and the other guys in the service department. I recently traded my Jetta in for a Taos and worked wi have always been very pleased with Larry Haines and the other guys in the service department. I recently traded my Jetta in for a Taos and worked with Jay Rieger. He was great!! Very patient with me wanting to compare vehicles by test driving each one numerous times! He explained every feature and I never felt like he was trying to rush me to make a decision. Once I decided on a vehicle, he and the finance manager stayed late in order for all paperwork to be completed. Jay made sure everything was set up before I drove off the lot! More

The experience was very good. It went quick, thorough and fair. The sales person was very nice and knowledgeable about the truck. This was my third vehicle purchased from Auffenbe It went quick, thorough and fair. The sales person was very nice and knowledgeable about the truck. This was my third vehicle purchased from Auffenberg and I plan to go back. More

Very professional and knowledgeable Explained everything in detail. Also very patient. Was willing to go above what I expected in detail. Also very patient. Was willing to go above what I expected More

Great customer service, very professional sales personnel. Thanks especially to Trevon Stokes. Great sales person. personnel. Thanks especially to Trevon Stokes. Great sales person. More

I asked them to fill def fluid. It goes in my trunk. They spilled it in 1/3 of my black carpet in trunk. And it turned it white It goes in my trunk. They spilled it in 1/3 of my black carpet in trunk. And it turned it white More

The staff was extremely courtesy and very knowledgeable and explaining exactly what was going on with my vehicle and explaining exactly what was going on with my vehicle More

Dealership was nice and clean, and the salesman (Alec) was efficient and fast as this was one of the shorter trips to a dealership I have ever had. was efficient and fast as this was one of the shorter trips to a dealership I have ever had. More

Other than our salesman, we were not happy with our experience. When we purchased our vehicle we waited hours for financing. The finance guy kept trying to talk us into buying extra things. We were experience. When we purchased our vehicle we waited hours for financing. The finance guy kept trying to talk us into buying extra things. We were past that point and just wanted to finalize the deal and leave. Our oil change was scheduled for 11:20 and we didn’t get in until after 1:30. Our time is valuable and you basically just wasted an entire day. If an employee called in, which is what they were saying, instead of the lady at the counter playing on her phone the whole time she could have been calling people asking if they wanted to reschedule their service. At this time, I would not recommend your dealership to anyone!! More

Making a service appointment is a nightmare, but once I finally got that done (which took 3 days and 4 phone calls) the actual appointment was fine and smooth. finally got that done (which took 3 days and 4 phone calls) the actual appointment was fine and smooth. More

Understanding the customer needs and making sure customers is satisfied with their purchase. A a customers is satisfied with their purchase. A a More