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Auffenberg Volkswagen - Service Center

Shiloh, IL

4.3
36 Reviews

36 Reviews of Auffenberg Volkswagen - Service Center

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September 19, 2025

The service department tried to charge me more for a service without my consenting addition to my oil. change. More

by DEERJACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
September 19, 2025

I was greeted immediately and service was performed so there was not a long wait. More

by VJSTANTON21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Haines, Ashley Waln, technician who installed the tire.tire
September 19, 2025

Despite confusion in contacting me about repairs, the car was completed same day. I had to follow-up and a different service provider sent me the request for repair approvals above my initial request. Than More

by RNEWCOME6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Douglas
September 19, 2025

Always professional, always respectful, always friendly. Everything is completed as promised with everything explained completely More

by KATHYPRATT71753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
September 19, 2025

Great service as always. Larry H and team always helpful with the service and explanation of service More

by DVMASTERAIIH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
September 18, 2025

Service was good, but the price was high compared to the fix in my opinion. The people working the service counter were very easy to work with. More

by SB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
September 14, 2025

50,000 mile service. Easy on-line scheduling, polite and professional staff. In 3 years of ownership the service has been consistently outstanding. More

by MIKETSMITH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner, Joshua
September 14, 2025

Brought in a new to me 2022 Volkswagen Id4 to get in warranty diagnostics and repairs done. All work was done as promised and was covered under a lower deductible. More

by EGOMRO77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
September 14, 2025

They ignored my initial reasoning for having my vehicle there. Never can get a rental. You sing the same song each time, “we have no rentals.” More

by CHEMELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Waln
September 06, 2025

Very courteous with work being done as scheduled and work done very quickly. Waiting area was also very clean, nice and comfortable. More

by JERRYLOEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk manager
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