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Auffenberg Volkswagen - Service Center

Shiloh, IL

4.3
36 Reviews

36 Reviews of Auffenberg Volkswagen - Service Center

Sort by
September 06, 2025

Why do you need to write at least fifteen words to complete a review? Done. More

by noName
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Doe
September 05, 2025

Outstanding service and communication! My car is always made right and runs perfectly afterward. I will always go to Auffenberg. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Douglas
September 04, 2025

Customer service was excellent. The staff was awesome. I was able to get an appointment quicker than I expected and I received the answer to my cars issue More

by DEEHAWK54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Martin
September 03, 2025

Great Service! Completed my full service, helped with with number to schedule appointment for body shop, gave me free car wash!! Thank you! More

by JOANNATOTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley and mechanic who also sent me a video of service!
September 02, 2025

Auffenberg dealership is top notch in the area! The customer service is exceptional & the sales team goes above and beyond to help you. More

by KEVAHOLT92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammi Trey Wesley
September 01, 2025

Excellent service at Auffenberg Volkswagen. Car services were scheduled and completed in a timely fashion More

by STEPHANIE.WYATT85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Haines
August 28, 2025

Knowledgeable technicians and informative video. Very helpful. Definitely will recommend the service department to any and all VW owners. More

by BATES9903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley, Larry, Josh
August 28, 2025

Bad customer service, they are very aggressive when talking with customers. Don’t have an issue with your vehicle because you will have to call corporate to get it fixed, then raise xxxx while getting More

by TAMEIKA_ROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry Hayne, Josh, Ashley “Very rude, and Tanner Martin “knowledgeable associate and I recommend you ask for him”
August 27, 2025

Fast service & the waiting area was comfortable with complimentary bottles of water. Will return for the next service. More

by JERSTN9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
August 23, 2025

Staff was very knowledgeable and friendly. The waiting area was spacious and I was able to work on my emails while I waited. More

by cfournie56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall names