Auffenberg Volkswagen - Service Center

Best service anyone could ask for Came in today to have my son's CC worked on, he was told by the auto parts store that his voltage regulator was defective. When I came into service L Came in today to have my son's CC worked on, he was told by the auto parts store that his voltage regulator was defective. When I came into service Larry took all my information then stated he would have to run some tests to determine what is wrong. After a little while Larry and the service tech Jack came in to discuss the results of their tests. Their results determined that the voltage regulator and alternator were good. They could of just replaced the regulator or alternator as I requested based on the information my son provided. But through their professionalism, they determined what was really the problem, it was a defective battery that the auto parts store said was okay. I would highly recommend their service. More

Terrible Service Department Second and final time that I will ever take my car to be serviced at the Auffenburg VW dealership. Totally agree with previous review about attempts t Second and final time that I will ever take my car to be serviced at the Auffenburg VW dealership. Totally agree with previous review about attempts to upsell you. Went in for an oil change that they said was free (20,000). I came in expecting to pay for this service. Well, they obviously expected me to pay for something too. Recommended tires (cheap brand, overpriced). Told them I'd get back to them... Left the lot and realized they removed the wheel center caps. This happened before and when I brought it to their attention, they ordered replacements and charged me!!! Not this time!!! Luckily I noticed it in time and could prove that it was their doing, not mine. Minor problem perhaps, but the same problem? Are you kidding me!! Something so minor, how can you trust them with bigger issues? More

Terrible Service Service department is terrible. They lie and take forever to complete a service. I have been without my car 6 weeks. Has been diagnosed 3 times and no Service department is terrible. They lie and take forever to complete a service. I have been without my car 6 weeks. Has been diagnosed 3 times and now there's a fuel pump issue. Wish I'd been warned. Would never take my car here again for anything. Go in for a car wash come out needing an engine. More

Service Dept Needs Help Second bad experience so I feel compelled to warn others. I made an online service appt and their system impressed me at that time. When I selected Second bad experience so I feel compelled to warn others. I made an online service appt and their system impressed me at that time. When I selected 60K service, the site listed the actual factory recommended services. I deselected one of them (tire rotation), added a note to use a torque wrench if tires are removed (due to a previous lug nut experience with them), and I dropped the car off the next evening at the nite drop. I repeated the same service request on the nite drop form, checked the line asking for a written estimate on their nite drop form, and left the car. The next day, we got a phone call with an estimate, and we asked what services they were doing as the price seemed high. They added lots of things to the estimate, like a fuel additive, oil additive, A/C service, and wiper blades. Sent them an email back instructing them to not do the additives or wiper blades, but to do the rest. We then got another email back saying they really did recommended the fuel and oil additives, after I had told them in writing not to do them. Fast forward to my visit to pick up the car at about 6 that night. After several minutes at the cashier I was told my car was not ready. After several more minutes the service manager found me and said that the servicing had not been started. He said they had overbooked service that day. When I explained that I had an appointment that I made online, that my car had been there since they opened, and that the earlier exchanges did not mention any type of delay, he indicated that because I booked online, that helped create the problem as their phone appointment system and the online system are not connected!?! After further discussion, I chose to leave them the car another night and was promised the car the next day. When I returned to get the car the next day, I asked to examine the services performed sheet with the cashier. I saw that the fuel and oil additives were put in my car, even though I asked them not to be. They said they were not charging me due to the delay. In my opinion, since I specifically told them I did not want it, they should not have put it in. Then I saw my tires had been rotated and they were charging me for it. I informed the cashier that I specifically asked not to get that done, and after showing her on the nite drop form the order to not rotate tires, she removed that charge. The cashier also attempted to justify their mistakes and tried to say they can't provide a written estimate to a customer who is not present (email anyone?). The cashier thought I would be pleased that they also gave me a coupon for a free oil change. While it was something, it was not what I really wanted..... car servicing that does the services I ask for on time, without aggressive packing of unneeded items. I am preparing to find out if I need to get out the 4 foot breaker bar for my wheel lugs. Be very careful at the Auffenberg VW service department. They do not follow drop-off instructions (second time they have done this to me), they do not have an effective scheduling system, and they will aggressively attempt to upsell you. More

Better Service then Sales. I scheduled my 10k MI/6 Mo services via their web app. There was some confusion and all the services I wanted was not going to be available or done du I scheduled my 10k MI/6 Mo services via their web app. There was some confusion and all the services I wanted was not going to be available or done during the scheduled service. Even though I had called an confirmed the evening before that everything was setup. I was disappointed that communication within the dealership failed. Jeff did his best to accommodate. He was professional and polite. I still have regrets in using this dealership for my VW purchase but it was refreshing to find a diamond in the ruff. Auffenberg Volkswagen could use more employees like Jeff. More

Excellent Service Mgr. Bought our 2013 Jetta wagon in another state before moving here. I had service at another dealer in St. Louis and shortly after the car developed vibr Bought our 2013 Jetta wagon in another state before moving here. I had service at another dealer in St. Louis and shortly after the car developed vibration and noise in the front end. We took the car to Auffenberg because they were closer and they diagnosed damaged wheel bearing and bent rim and fixed it under warranty. After a little more driving the noise was still there, and they checked the front end and determined the drive axle needed to be replaced, again under warranty, with no hassles. Larry was careful and thorough in seeing the real problem was diagnosed and arranged for the repair under warranty. I have had repairs on another VW there and been happy with the results although the routine service appts. seem a little expensive. One gripe I havewith Volkswagen is that all the VW dealers now have walk in appointments, which means even though I scheduled an appointment, I end up waiting longer but this is corporate's fault, not the dealers. More