Austin INFINITI - Service Center

Excellent Because I had no problems with the service on my car and Bobby had a car waiting for me so I did not have to waiting on a car, that was so helpful bec Because I had no problems with the service on my car and Bobby had a car waiting for me so I did not have to waiting on a car, that was so helpful because I was on my lunch break. More

Very quick and efficient. The quality of the work was excellent. I had a loaner while the work was being completed. The work extends the life of my 2008 M35 with 205,000 mile The quality of the work was excellent. I had a loaner while the work was being completed. The work extends the life of my 2008 M35 with 205,000 miles. More

Service Great Service in a timely manner. Everything was done professionally and I was very pleased. I will continue to get my QX80 services done at this loca Great Service in a timely manner. Everything was done professionally and I was very pleased. I will continue to get my QX80 services done at this location. More

Excellence on Two Fronts I took advantage of the "drop by" option to get my Q-50 oil/filter service. Jeff Smith handled my check-in/out and monitored progress so the car was d I took advantage of the "drop by" option to get my Q-50 oil/filter service. Jeff Smith handled my check-in/out and monitored progress so the car was delivered on time as promised. I waited in the customer service area. Jeff called twice to advise me of a filter that needed changing that day as well as one that should be changed on the next scheduled service. He was pleasant , accessible and clear in what was needed and optional and related costs. My regular service writer was not available and Jeff did a great job of stepping in and making my experience as easy as it has always been. While at the dealership I "dropped in" on Tony Anthony who has assisted me with my last several leases. My current lease expires in 10 months but I had received an e-mail to be in touch with Tony to discuss the lease and options when the current lease ended. Although Tony was not expecting me, he too welcomed me warmly and took time to review my lease records and discuss what options I want in my next lease. It was helpful to have this conversation well in advance so he and I both know the general timetable for "trading in" this lease for the next. As always, Tony is a complete professional, and I appreciate his long association with Austin Infiniti and his knowledge of both the vehicles and my needs as they have changed over time. More

Great I started going to Austin Infiniti after I purchased my car in Waco I always have a great experience. When I’m ready to purchase another vehicle it wi I started going to Austin Infiniti after I purchased my car in Waco I always have a great experience. When I’m ready to purchase another vehicle it will be there More

Bobby took great care to be sure I was taken care of. Bobby was great and saw to it that I was completely satisfied with everything. I always believe that I have been given the best possible service even Bobby was great and saw to it that I was completely satisfied with everything. I always believe that I have been given the best possible service even for a free oil change and car wash More

Quick easy oil change and tire rotation . Good lounge area with plenty of choices of beverages and snacks. Free wifi helped me do my work while service being done. . Good lounge area with plenty of choices of beverages and snacks. Free wifi helped me do my work while service being done. More

Service on wife’s ‘15 QX80 Attention to details, professionalism of all staff, cleanliness of dealership and product. Ease of setting the appointment, status updates of progres Attention to details, professionalism of all staff, cleanliness of dealership and product. Ease of setting the appointment, status updates of progress along the way, and I liked the new email service stating what technicians found out about our car. More

Exemplary Customer Service Austin Infiniti makes me feel Welcomed. I have trust and confidence that I am receiving an acccurate diagnosis on my vehicle and that the Service Advi Austin Infiniti makes me feel Welcomed. I have trust and confidence that I am receiving an acccurate diagnosis on my vehicle and that the Service Advisors consult me to ensure that I am informed on service that is required and what I can be prepared to look at on my future visits. More

My resent experience at Infiniti service department. The service i recieved for my 2016 infiniti was through. I was kept informed about needed services, these services were done in a timely manner. I wa The service i recieved for my 2016 infiniti was through. I was kept informed about needed services, these services were done in a timely manner. I waited in a comfortable waiting room over all it was a pleasant experience. More