The dealership as a whole was extremely well run and the staff was always attentive and very helpful. PJ Garcia never made us feel pressured, gave us sound advice from start to finish, and followed up muliple times after our purchase. We are beyond satisfied with our experience.
Michelle, thank you so much for the great review. It's our top priority to provide the best possible customer service and we're so happy to hear that PJ achieved this for y'all. :) Congratulations on and the purchase and welcome to the Austin INFINITI family. We'll see you next time and until then, happy cruising! -The Team at Austin INFINITI
Kenny is awesome and extremely responsive. He ensured that I was updated timely and also ensured that I had a loaner car that was able to not inconvenience me at all. The Infiniti team is top notch and I will continue to purchase Infiniti going forward.
We're thrilled to know that your visits with Kenny have exceeded your expectations. Thanks so much for the great feedback! We love what we do and it's because of great customers like you that make our jobs that much better. :) We'll be here for you next time you need us and look forward to seeing you. -The Team at Austin INFINITI
I drive a lot for my job and need to have my vehicle serviced quite frequently. I can’t imagine any other dealership having better customer service and care. I get the same level of service there every time and my car always leaves the lot looking like new. They have a nice spacious waiting area with full service cafe and WiFi. I highly recommend Austin Infiniti to anyone looking for a great auto service experience!
Thanks so much for letting us know how we're doing and helping to spread the word about our location. It's our ultimate goal to be seen as number one in the industry and we're so happy to have earned your recommendation and business. :) Thank you again and we'll see you next time. -The Team at Austin INFINITI
We're so happy to hear this as it's always our goal to send customers off with a smile. Thank you for taking the time to write a review about your experience we look forward to having you back next time. -The Team at Austin INFINIT
Raegan, your support of the brand and our location means the world to us. Our staff is committed to delighting our customers every day and we appreciate you taking notice. We look forward to serving you for many more visits. All the best, -The Team at Austin INFINITI
I came in for an oil change and came out with a new car and LOVE it! Mt Sales Consultant, Howard, listened to what I needed and provided a solution that was perfect! I would definitely recommend this dealership! I have been and will always be an Infiniti girl! Thanks ya'll for the AWESOME customer service!
Angie, thank you so much your support and friendship! We love what we do and it wouldn't be possible without amazing customers like you. :) Thank you for helping to spread the good word about our team with your review and we look forward to assisting you next time! -The Team at Austin INFINITI
Thanks so much for the kind comments. :) We're laser focused on hiring the best talent and building a team of employees who are eager to please each customer. Thanks for taking notice and enjoy your new set of wheels! -The Team at Austin INFINITI
I was forced to search for a car after losing my vehicle during Harvey. I, like many people, hate the haggle over car prices. So this was a surprisingly easy experience. Joe was extremely communicative. The process was quick.
My one issue is that the car had 3k miles more than was posted online. I wasn't told until I noticed when I arrived to pick up the car that a mistake was made when it was listed online.
We could be be happier to know that we were able to help you during our time of need. :) Thank you for the great review; we do our very best to make the buying experience enjoyable and one-of-a-kind! We appreciate you understanding our mistake with the posted mileage and we're sorry that it occurred. Nonetheless, it's great to know that Joe took such great care of you and made your experience so pleasant. Thanks again and best wishes. -The Team at Austin INFINITI
2. Excellent Customer Service
3. Quality work
4. Reasonable wait time with a customer lounge that offers complimentary drinks and snacks as well as many areas to watch TV or use a work space
1. Thank you so much for the great review! We take pride in hiring a friendly, professional team.
2-3. Our customer's are pretty excellent, too. ;) They deserve the best!
4. We're very happy to know that you enjoyed the added amenities.
We appreciate the compliments more than you know and look forward to seeing you next time. :) -The Team at Austin INFINITI