Austin INFINITI - Service Center

Service Great service, we trust Dave to guide us and work with us. Always a pleasure to talk with when I bring my car in for service. Great service, we trust Dave to guide us and work with us. Always a pleasure to talk with when I bring my car in for service. More

Great service! Bobby is awesome! He consistently provides great customer service and always goes the extra mile to ensure that you and your car are very well taken c Bobby is awesome! He consistently provides great customer service and always goes the extra mile to ensure that you and your car are very well taken care of each and every visit. I highly recommend Austin Infinity Service! Thank you Bobby! More

Oil Change Simple quick service oil change. Still took 1 1/2 hours with car wash.. Probably will take the car elsewhere in the future for a simple oil change. Simple quick service oil change. Still took 1 1/2 hours with car wash.. Probably will take the car elsewhere in the future for a simple oil change. More

Excellent service! Michelle is always so friendly and helpful and accommodating when she picks up and returns my vehicle for service. She really makes the process easy, Michelle is always so friendly and helpful and accommodating when she picks up and returns my vehicle for service. She really makes the process easy, and she always makes sure my vehicle looks so good when it's returned. More

ALWAYS Doing More! The Man that called me to schedule this appointment unfortunately didn’t get it in the system. When I arrived they still found a service rep to help m The Man that called me to schedule this appointment unfortunately didn’t get it in the system. When I arrived they still found a service rep to help me quickly and he went above and beyond More

2/18 Service Kenny is great. Keeps you informed and very personable. Pleasant. Great service. Prompt. It would be nice to have loaner car sooner otherwise great. T Kenny is great. Keeps you informed and very personable. Pleasant. Great service. Prompt. It would be nice to have loaner car sooner otherwise great. Thanks More

Excellent Was taken care of smoothly and efficiently. Dave took care of the issue and team returned with everything that we had discussed with a successful fix Was taken care of smoothly and efficiently. Dave took care of the issue and team returned with everything that we had discussed with a successful fix More

Oil Change I have always been treated with courtesy, friendliness and professionalism by Infinity employees. My service provider, Nick Lefebvre is my "go to per I have always been treated with courtesy, friendliness and professionalism by Infinity employees. My service provider, Nick Lefebvre is my "go to person". He is the best! And thank you Infinity for my complimentary oil change. Much appreciated. More

Pleasant and Quick Bobby is an asset to your company and I am here because of him. I recommend him to everyone I know. He should be rewarded. Bobby is an asset to your company and I am here because of him. I recommend him to everyone I know. He should be rewarded. More

Total package dealership I contacted Laura Black and sent photos of my seats which needed to have some stains removed. She promptly made the appointment for this as well as my I contacted Laura Black and sent photos of my seats which needed to have some stains removed. She promptly made the appointment for this as well as my service appointment (oil change/tire rotation). When I arrived, I was greeted with a smile by Monte Reger in the service department who is always so warm , informative and helpful.At that time I also met with John Fisher who came to Monte's desk to collect the needed documents and give me the keys to my loaner car that was waiting. John also was coordinating the cleaning process for my seats which turned out to be so much more than expected.The whole process was so fast and easy which has always been my experience with Austin Infiniti. Prior to leaving I pointed out a couple of light scratches that someone put on my new vehicle as well. That same day, while being serviced, it was discovered that I had a drywall nail in my tire requiring it to be replaced. Monte assured me not to worry that everything would be taken care of which helped me a great deal. The next day I arrived to get my QX60 and it looked better than new. Not only was it serviced well and quickly, I had a brand new tire on there, the scratches I pointed out were no longer visible, the spots on the seats completely gone and the whole vehicle was detailed to perfection. I am blown away by this dealership. Every facet of my interactions with them have been smooth, professional, expedient, and enjoyable. Everything promised during the sale of it has proven to be true. Extraordinary service all the way around. I simply cannot recommend enough. Thank you Monte, John, and Laura for making this particular visit such a great experience for me.. I'm very grateful and will continue to sing your praises:-) More