Austin INFINITI - Service Center

Great customer service I was given Monty as my service guy. He was wonderful. He actually took the time to listen to my concerns and get everything that I had asked for take I was given Monty as my service guy. He was wonderful. He actually took the time to listen to my concerns and get everything that I had asked for taken care of. I heard nothing out of his mouth except I will get it taken care of for you and didn't even question one thing. His attitude and willingness to go above and beyond was amazing. I will say I am a little shocked at his customer service because I have had some pretty crappy service people in my life.There is nothing like having a guy who is generally compassion about who he works for and his customers. I have never owned an infiniti or experience such a great man in this industry. Thank you Monty for the things that you have done for me and my convertible. She is my baby and I want her always to be in tip knot shape. Great service and care. Keshia More

Nothing short of AMAZING Monty was my service coordinator and I could not be more appreciative of his service. Understanding how crazy Austin's traffic can be, Monte went abov Monty was my service coordinator and I could not be more appreciative of his service. Understanding how crazy Austin's traffic can be, Monte went above and beyond by staying after closing time to ensure I was able to pick up my vehicle. There is only one Infiniti service dealer in town and to be honest it would be highly difficult to exceed the service provided. If the other service coordinators are as amazing as Monte this dealership hands down would be the best one I've experienced. (I've been to at least 6 throughout the US) More

Great customer service Nick has always taken good care of us and our QX80, no exception this time. We'll continue to have our Infinity vehicles serviced at this local. Nick has always taken good care of us and our QX80, no exception this time. We'll continue to have our Infinity vehicles serviced at this local. More

Convenient and reliable It is easy to make a appointment by phone. Most of them who work there are kind and trustworthy. Also it was very comfortable to wait for the servic It is easy to make a appointment by phone. Most of them who work there are kind and trustworthy. Also it was very comfortable to wait for the servicie to finish. More

Great Service as always Infiniti service is great. Pull in and drop off is easy. work is timely and excellent. service agents are always reliable. Highly recommend others Infiniti service is great. Pull in and drop off is easy. work is timely and excellent. service agents are always reliable. Highly recommend others to buy infiniti More

Install remote starter on Q70L Outstanding service everytime I come in the shop, they made sure I was taken care of. I was given fast service that makes you feel welcome at all time Outstanding service everytime I come in the shop, they made sure I was taken care of. I was given fast service that makes you feel welcome at all times. More

Service appt I love dealing with Monte every time! He's always helpful and service is done in a timely manner. Austin Infiniti is the only dealership I have ever b I love dealing with Monte every time! He's always helpful and service is done in a timely manner. Austin Infiniti is the only dealership I have ever been this pleased with. More

Infiniti Services Kenny is awesome and extremely responsive. He ensured that I was updated timely and also ensured that I had a loaner car that was able to not inconven Kenny is awesome and extremely responsive. He ensured that I was updated timely and also ensured that I had a loaner car that was able to not inconvenience me at all. The Infiniti team is top notch and I will continue to purchase Infiniti going forward. More