Austin INFINITI - Service Center

Gasket replacement Replaced both linking gaskets. Staff was professional and friendly. Appreciate the quality of work done as well as leaving my vehicle in such good con Replaced both linking gaskets. Staff was professional and friendly. Appreciate the quality of work done as well as leaving my vehicle in such good condition. More

Bobby Davis He is the best Service person I have dealt with as a Service person. He listens to everything I say and also makes sure I get a loaner vehicle and as He is the best Service person I have dealt with as a Service person. He listens to everything I say and also makes sure I get a loaner vehicle and asks me about my schedule. He is professional, friendly and someone I can rely on for sure. More

Another great service experience Austin Infiniti is the best dealer I have been to anywhere. Consistently smooth process from making appointment to dropping off vehicle, getting an am Austin Infiniti is the best dealer I have been to anywhere. Consistently smooth process from making appointment to dropping off vehicle, getting an amazing loaner, communication about service process and work completed. I actually like going in for service. Never thought I'd say that. More

Awesome Service Dave is great. He is always helpful and makes the experience of dealing with service as easy as possible. I always ask for him when service is needed Dave is great. He is always helpful and makes the experience of dealing with service as easy as possible. I always ask for him when service is needed on my car. More

Nail in my tire, Bobby exceeded my expectations! Bobby told me I could bring my car in right away since my tire most likely had a nail in it. I'd only had the "new to me" car for 2 weeks, after havin Bobby told me I could bring my car in right away since my tire most likely had a nail in it. I'd only had the "new to me" car for 2 weeks, after having traded in another "new to me" car of theirs (which did not please my husband), after 3 weeks (it just wasn't my unicorn!), and I was disappointed at already needing to get service. Obviously it was no fault of theirs. The reception I got was prompt and friendly as well as professional. Turns out my vehicle had two new tires covered by warranty and 2 older tires not covered, the nail was in an old one and wasn't repairable... Next thing I knew, they replaced the tire for me, free of charge, and mounted my new plates to boot! Thanks to my team at Infinity, much appreciated! You have a happy customer here! More

Recall fixes I was happy with Kenny and the service team! It took a little longer than we expected but we were happy with the detail they paid and everything was I was happy with Kenny and the service team! It took a little longer than we expected but we were happy with the detail they paid and everything was checked! More

Good Service Got me in and out in less than an hour when was told it would take an hour and 45 minutes. The cookies in the waiting area were good also! Got me in and out in less than an hour when was told it would take an hour and 45 minutes. The cookies in the waiting area were good also! More

Love the team at Austin Infiniti! The Service team at Austin Inifiniti very often surpasses my expectations. They tell me exactly what they'll be doing to my car, and keep me informed The Service team at Austin Inifiniti very often surpasses my expectations. They tell me exactly what they'll be doing to my car, and keep me informed if any surprises happen along the way. They are honest, transparent, and easy to work with. More

Great customer service I have been a loyal infiniti customer for 7 years. they take great care of me and my vehicle. bobby is particularly excellent with his attention to d I have been a loyal infiniti customer for 7 years. they take great care of me and my vehicle. bobby is particularly excellent with his attention to detail, communication, and making my experience great. highly recommend More

Infinity FX35 Service Kenny was polite and friendly on the phone in in person for out first visit, He was prompt and knowledgeable his follow up calls and when we picked up Kenny was polite and friendly on the phone in in person for out first visit, He was prompt and knowledgeable his follow up calls and when we picked up our vehicle. We certainly request Kenny as our service advisor the next time we require service More