Austin INFINITI - Service Center

Great service experience Bobby took care of me. The service I went there for was performed on time and I also got some unforeseen repairs taken care of during the same appoint Bobby took care of me. The service I went there for was performed on time and I also got some unforeseen repairs taken care of during the same appointment. The car was ready sooner than I had expected considering the work done. Loaner was new and clean. I also really liked the email notification of the issues found during inspection and the fact they give you a choice on performing the work or not. More

Premium dealership...Product, sales and service. Always a first class experience. The Infiniti product is top tier, but it is the ease and quality professional service that keeps me buying Infiniti t Always a first class experience. The Infiniti product is top tier, but it is the ease and quality professional service that keeps me buying Infiniti through the years. I'm in my 14th year of owning Infiniti cars. I currently own a 2015 Q70S. Monte Reger and Dave Henricks always take great care of me and my cars. More

Confident with Service Recommendations I am always confident that Dave , my service contact, will always find a way to resolve my problem as efficiently as possible. I count on his recommen I am always confident that Dave , my service contact, will always find a way to resolve my problem as efficiently as possible. I count on his recommendations and trust his judgement. I was going to purchase tires from a tire store but after discussing with Dave, I purchased from Infinity. More

good customer service I don't usually review, but I was particularly pleased with Jeff's customer service. I usually have a different service rep, but apparently he was to I don't usually review, but I was particularly pleased with Jeff's customer service. I usually have a different service rep, but apparently he was too busy so Jeff stepped up and offered to help. I just noticed a little more effort and much better attitude. and therefore had a substantially better experience than usual. So that's why I'm happy to provide this review. I would suggest the other advisors look to Jeff as an example of how to treat their customers. Thanks More

Fast, knowledgeable, courteous. My car started acting up unexpectedly so I had no appointment. Chris was great in getting it in and out quickly. I normally don't like to wait but th My car started acting up unexpectedly so I had no appointment. Chris was great in getting it in and out quickly. I normally don't like to wait but the lounge area made it a pleasant experience. More

Super Service My wife and I have bought 5 Infinities over the last 12 years. Last year we moved to Austin and have had Kenny Collins advising us on our service need My wife and I have bought 5 Infinities over the last 12 years. Last year we moved to Austin and have had Kenny Collins advising us on our service needs at Austin Infiniti. And time and time again; Kenny has provided us with super service. He is what helps keep Infiniti ahead of the pack. Thank you More

QX60 15K mile Service Picked our QX60 at our home (pre-paid maintenance program), provided same model loaner, completed 15K mile service and returned our vehicle cleaned in Picked our QX60 at our home (pre-paid maintenance program), provided same model loaner, completed 15K mile service and returned our vehicle cleaned inside & outside. More

Fantastic service manager Dave Provided fantastic service. Explained the problem and delivered the vehicle as promised. Dave provided periodic update and had the car ready washed as Provided fantastic service. Explained the problem and delivered the vehicle as promised. Dave provided periodic update and had the car ready washed as originally promised. More

Two recalls They took care of car while I waited a short time. Coffee and cookies available. TV and wifi kept me busy and I was out of there! Thanks! They took care of car while I waited a short time. Coffee and cookies available. TV and wifi kept me busy and I was out of there! Thanks! More

Service review I like having Kenny Collins as my designated service advisor. He is thorough, polite, reviews all of the service that was done to my JX35. I like having Kenny Collins as my designated service advisor. He is thorough, polite, reviews all of the service that was done to my JX35. More