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Austin INFINITI - Service Center

Austin, TX

4.8
531 Reviews

531 Reviews of Austin INFINITI - Service Center

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January 24, 2023

Friendly knowledgeable very pleasant. Personable and very professional. Polite and honest. Would recommend any day. More

by Djames199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Henricks, Darian Sams
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Jan 25, 2023 -

Austin INFINITI responded

Djames199, thank you so much for the positive feedback! We are delighted to have you as our client and we cannot wait to see you again in the future. Happy cruising! :) - The Team at Austin INFINITI

January 09, 2023

I had a good experience with this dealer. They picked up my car and delivered a loaner. They returned my car when repaired and picked up their loaner. It took a long time to get it in the sho More

by jaywestusaret
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Harris
Report | Print
Jan 12, 2023 -

Austin INFINITI responded

Jaywestusaret, thank you for the positive message! It is awesome to see that Nicholas really knocked it out of the park and provided impeccable client care. If there is anything we can assist with down the road, please do not hesitate to let us know! Happy cruising! :) - The Team at Austin INFINITI

November 28, 2022

The service department has been STELLAR. It is great to see a younger team along with a number of females in the Service Department. Lily Lindsey has been my advisor for a couple of years More

by Father used to own a service station
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Lindsey
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Nov 28, 2022 -

Austin INFINITI responded

Your feedback means the world to us, and we are thrilled to see that Lily has always left you with a stellar impression! We love our team and it warms our hearts to see that you do, too. Thanks so much for selecting us to serve you, and we'll see you next time! :) - The Team at Austin INFINITI

November 27, 2022

Very nice comfortable pleasant accommodating eager to please generous nice accommodations nice waiting room tv More

by marciasusie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Davis, Dave Henricks, Nicholas Lefebvre, Rhonda Schraub, Monte Reger, Lily Lindsey, Briana Sherrill, Rey Aldaz-Flores, Jon Simmons
Report | Print
Nov 27, 2022 -

Austin INFINITI responded

Marciasusie, words cannot describe our immense appreciation for your supportive review! Thanks so much for selecting us to assist you with your vehicle's servicing needs. We will be sure to share your kind words at our next team meeting, and we hope to see you again in the future! :) - The Team at Austin INFINITI

October 27, 2022

The 2015 QX80 has a problem with the front sensor. I was not informed the part wasn't covered under warranty. I was told the sensor was damaged by a rock. I did some research and found out that a lot More

by landryallen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
Report | Print
Oct 28, 2022 -

Austin INFINITI responded

Mr. Landry, thank you for taking a moment to share your thoughts. I enjoyed our conversation yesterday morning and appreciated you taking the time to listen and understand the explanation as to why the sensor was not covered by warranty. We are happy we could come to a suitable agreement and look forward to taking care of your service needs for many years to come. If you have any additional questions or concerns, please do not hesitate to contact me at any time. Thanks again and have a wonderful day. - Mark Bailey, Service Director

October 18, 2022

Long time Infiniti owner and I’ve never had a bad experience. From sales to service everyone is top notch. I’m always so pleased with the customer care and would highly recommend to family and friend More

by Marykendall86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
Report | Print
Oct 19, 2022 -

Austin INFINITI responded

Thank you for selecting us, Marykendall86! We appreciate you supporting us time and time again, and it makes us smile knowing that you have always had a flawless experience here. We look forward to the next time we can welcome you back to assist! :) - The Team at Austin INFINITI

September 22, 2022

Excellent and fast service as always, and as always, the service staff is friendly and helpful in getting vehicle in for service work and in getting it done. Many thanks. More

by jbb.chblaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole, Dave Henricks
Report | Print
Sep 23, 2022 -

Austin INFINITI responded

Thank you so much for giving us the opportunity to assist you with your vehicle's servicing needs! It was a joy working with you and we look forward to the next time you make it our way. :) - The Team at Austin INFINITI

August 26, 2022

Exceptional service and attention to detail. Austin Infiniti service always goes above and beyond by under promising and over delivering. More

by InfinitiLover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
Report | Print
Aug 26, 2022 -

Austin INFINITI responded

InfinitiLover, we are beaming with joy seeing that you are an INFINITI fan! Thank you for giving Dave the opportunity to provide an impeccable service experience. We'll be sure to convey your supportive words to him and he will be pleased to receive such nice feedback! We look forward to seeing you next time & thank you again for your generosity. :) - The Team at Austin INFINITI

August 19, 2022

Dave always does a good job when I come in for service. Gets me out as fast as possible More

by Teresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
Report | Print
Aug 22, 2022 -

Austin INFINITI responded

Teresa, thank you for giving Dave the opportunity to provide an exceptional service experience! We're overjoyed to see this supportive feedback & we hope to have the chance to assist you again in the future. :) - The Team at Austin INFINITI

August 06, 2022

Dave and his team are Exceptional, ALWAYS! Dave is very knowledgeable and has a wonderful personal presence. More

by mrdanwms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
Report | Print
Aug 11, 2022 -

Austin INFINITI responded

Mrdanwms, thank you for taking a moment to come on here and show some support for Dave & the team! We really appreciate you coming to see us and the pleasure was all ours to assist. :) - The Team at Austin INFINITI

Aug 12, 2022 -

mrdanwms responded

5-Star service provided by Dave and his team!

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